Bentley Palm Beach

Terrific experience. Lev was very responsive and one of, if not the best, sales people I have worked with over my 40 plus years of buying and selling cars.

I have been blessed with ownership of many terrific cars and with exceptional sales people but none nearly as terrific and as knowledgable as Lev. I cannot begin to explain how quickly and correctly he programed my car ( I was blown away by the speed and accuracy in the setup) I am praying that he stays at Braman and I would recommend this gentleman as the best I have ever experienced.

I have purchased luxury automobiles for more than 40 years, and without question, working with Ishmael Merritt was the finest buying experience I have ever had. As a first-time Bentley owner, I had many questions. From the very beginning, Ishmael took the time to educate me rather than simply sell me a car. He thoroughly explained the advantages and disadvantages of buying new versus pre-owned, the differences between the traditional combustion-engine Continental GT and the new hybrid model, and every other aspect of the ownership experience I wanted to understand. What impressed me most was Ishmael’s honesty and integrity. At no point did I feel pressured or steered toward a decision that benefited anyone other than me. He was transparent, patient, and completely forthcoming, even when discussing the drawbacks of various options. That level of professionalism is exceptionally rare. His product knowledge was extraordinary, but even more impressive was his commitment to making sure I made the right decision for my needs. He answered every question thoughtfully, responded promptly, and made me feel that my complete satisfaction was his highest priority. The Bentley I ultimately purchased exceeded my expectations, and I have no doubt that Ishmael’s guidance played a major role in that outcome. He truly sets the standard for how a luxury automobile should be sold. In more than four decades of purchasing high-end automobiles, I can honestly say that Ishmael Merritt is the best automotive sales professional I have ever worked with. He is a tremendous asset to Bentley and a credit to his dealership. I will enthusiastically recommend Ishmael to anyone considering a Bentley and look forward to working with him again in the future. Thank you, Ishmael, for providing an exceptional, first-class experience from beginning to end. Arthur J. Pergament

Dear Management, I wanted to take a moment to recognize Ishmail Merritt for the outstanding job he did throughout my Bentley purchase. From the very beginning, Ishmail's professionalism, attention to detail, and commitment to customer service were exceptional. He always answered my calls or returned my texts promptly, kept me updated with photos and videos when appropriate, and was consistently attentive throughout the entire process. What has impressed me even more is that his level of service did not end once the sale was completed. Even after I took delivery of the vehicle, he has continued to answer my calls, texts, and questions with the same responsiveness and professionalism. As I'm still becoming familiar with all the features of the car, that ongoing support has been incredibly valuable and is something I truly appreciate. What also stood out was his reliability. If he promised to take care of something, he did—and he did it quickly. It didn't seem to matter whether it was after hours or even on his day off; he always made me feel that my questions and concerns were important. Another quality that really impressed me was his honesty. Like all of us, he didn't have every answer immediately, but instead of guessing, he would simply say so, research the issue, and come back with an accurate and well-thought-out answer. That level of integrity and professionalism is becoming increasingly rare and is something I truly appreciate. Working with someone like Ishmail makes the entire ownership experience enjoyable. People like him create loyalty not only to the Bentley brand, but also to the dealership itself. He is a tremendous asset to Palm Beach Bentley, and I hope his efforts are recognized. Thank you for having people of this caliber representing your dealership. Sincerely, Joseph

Every aspect of this dealership was what you would expect from their brands and then some. The inventory seems extensive and varied to satisfy a relatively prolific automobile buyer like myself. I am so pleased to have met the ultimate and eager to please as well as knowledgeable Ismail Merritt in sales. He guided me through the showroom and was as passionate a seller as I was a buyer. Even though I had already decided on a particular car he gladly showed me through the showroom as we got to know each other. So this is not a one off sales experience.. he impressed me to the point I remarked to him that I felt he was probably the most complete and consummate representative I have had the pleasure to deal with.. and I have 50 years of purchases behind me. So many cars and so little time I used to say to justify my obsession with all kinds of vehicles. This was one I will remember and I will be back. Thanks Ismail DrK

I saw a car I wanted to purchase at Braman Bentley West Palm Beach so I reached out and was lucky to have connected with Ishmail Merritt. He was that rare combination in a sales person in that he was very helpful, patient and knowledgeable from start to finish. He was able to answer all my questions about the car and was thorough in reviewing the car with me at delivery. When an issue arose that may have been a deal breaker he went above and beyond to find the solution so that we could close the deal. I typically do not like dealing with auto salesman but Ishmail broke the mold and I wouldn't hesitate to return when I'm ready for another purchase. Thanks Ish !

As a 62 year old retired business owner and automobile enthusiast, I have purchased more vehicles than I care to admit. Yesterday I purchased a 2023 Bentley Continental GT Azure from Braman in West Palm. I had the pleasure of working with Ishmail Merritt. I will have to say this was the absolute best experience that I have ever had purchasing a vehicle - I was blown away! From the moment I walked through the door Ishmail was warm and welcoming. He was impeccably dressed and was prompt, professional and courteous throughout the entire process. Ishmail's product knowledge and his attention to detail is the best I have ever encountered. There was never any pressure and I felt extremely comfortable the entire time. Mr. Braman I would like to congratulate you for having Ishmail Merritt on your team. He represents your stunning dealership and the Bentley brand with class, professionalism and aplomb. If you are looking to purchase a Bentley or Rolls Royce Ishmail Merritt is the gentleman you want to assist you.

I purchased a vehicle with help from Ismail Merritt. It took me a few hours to decide and do the transaction. What a pleasure to have an exceptional experienced professional work with me. His knowledge of the car was extraordinary. The preparation of the vehicle was also Top Notch. This is my second Bentley and will not be my last. I look forward to working with Ismail in the future. I also will not hesitate to recommend him to my friends.

I have purchased at least one of each brand available at this dealership. Steve Grossman is an outstanding head of the dealership and Ishmail Merritt is the finest salesperson that I have dealt with. I have purchased three Bentleys and one Rolls Royce from Ishmail and he is very knowledgeable about the vehicles and fair in the negotiations.

I had the pleasure of working with Lev Vinogradov at the Palm Beach store. Lev was very kind and knowledgeable. I had a great experience, better than I have had at other dealerships in the past. I would highly recommend working with Lev on purchasing a vehicle.