Step One Ford Crestview

One step Crestview Ford sells vehicles with recalled defected motors, knowing the vehicle can never be replaced, repaired, the truck was actually totaled when sold to me. THIS IS CRIMINAL! The truck lasted 2 months, I had gap, insurance, but the mechanics say can’t replace or repair, gap won’t pay cause I had insurance, insurance won’t pay, they say it’s not covered cause it’s mechanical. I hate you CRESTVIEW FORD .

Outstanding Resolution and a Sincere Apology I am writing this review to correct a previous mistake on my part and clear up a misunderstanding I had with Step One Ford in Crestview. I admittedly jumped the gun with my initial reaction, and I want to publicly extend my apologies to the dealership. The General Manager, Mr. Farouk, and the Sales Manager, Mr. Marlon Woodmore, personally reached out to me to address the situation. They handled everything with absolute kindness and professionalism, and we were able to completely resolve the issue. Farouk and Marlon absolutely knocked it out of the park and really delivered when it mattered most. Thank you to the entire team at Step One Ford for your outstanding resolution, your patience, and your dedication to your customers. Please accept my apologies, and thank you again for making things right!

Just tried to buy a truck for the advertised price and was heading to Crestview to sign the paperwork when they informed me they could not sell it to me for that price! That they were adding several thousands dollars back to the vehicle. This morning the truck price has been changed to $5,000 more than the advertised price yesterday! Deceptive sales tactics!!! I have 45 trucks and replacing several of the them this year and they will not be getting any of my business!!!! I am spreading the news on all social media campaigns in Pensacola, Fort Walton and Crestview!!! Shame on you Step One!!!!

We bought a truck there last week.They charged $1500 for a "recondition"fee, which is a bogus charge.They completely ripped us off on our trade, gave us $19,000 for a vehicle they turned around and put on their lot for $25,000.DO NOT DEAL WITH THEM!!

Appoint for 5-7 when dropped off told could 5 buisness days for diagnostics. Why give appts if you have no intention of keeping them.

Awful experience- 1 week to do a factory recall and do a diagnostic, and they were late. 1/2 a day to complete paperwork, and the diagnostic is trash- that they didn't tell me I was paying for. My time is more valuable than waiting a week for trash service and a worthless diagnostic I got screwed on. Spend your $ somehwhere else.

Very friendly and helpful. Very clean and warm environment.. thank you for taking the time to help me with my car shopping

Had a recall on our Explorer. I called, made an appointment. We arranged our day to enable us to drop off our explorer and had time in th afternoon to pick it up when completed. We get up, fight the north-south traffic of Crestview and get to the dealership on time, just to be told the last part they had for our recall was used the day before. Our time and planning totally wasted for nothing. They set the appointment time and parts should have been set aside for the planned job. Service could have called and rescheduled our appointment. At that particular time just saying we would have to do it all over again when parts become available was not very satisfactory.

CAN I HAVE YOUR ATTENTION PLEASE. This is our 10th year of recurring sales and service at Step One Auto at the Crestview, Florida location. Today, I'd like to recognize Mr. Nathan Wing and Mr Gunnar in the service and vehicle maintenance department for going well beyond and exceeding our expectations. Both of these outstanding individuals are the real reason we keep coming back for so many years. Their quality of work, positive attitude and commitment to service is most impressive. Please pass on our sincere appreciation to their Service Manager, Miss Kelly and to their leadership team at the Step One Auto Headquarters. Thank you for a job well done! Very respectfully, Mr. Sharpe

Super helpful and friendly. Shameless Rose came in on his day off to assist me! Answered all questions!