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They sold me a "LEMON". They covered up a rod knock the vehicle had with thicker type oil. They advised me that the vehicle was VA inspected which it was... not. When I purchased it on a Friday Sept 13 (should of known), it was not ready to be sold as they were still doing repairs to it. After waiting until 12:00am I had to come back Saturday evening and it was still not finished even cleaning it nor was a oil change done as promised. I waited over an hour just to get the car and they advised me to come back and everything else done to it that needed to be done. Which I planned on dropping it off the following Saturday. Not even a whole week later I was driving home on Friday night the vehicle just stopped. Dead!!!! Would not move. I had it towed to the nearest place which was NTB. They next morning NTB called and said the starter was dead and needed a new one. I had them do that and asked them if they would do an oil change as well why it was there. NTB called me back after getting it running and told me to "give that car back!". They advised me that the dealership put in some type of thicker oil to mask the sound of the rod knock. They did not do an oil change because they were afraid of more damage it would do. I called Mega Auto and spoke to Matt, he advised me the NTB was just telling me that so they could work on the car and I said no they don't want to touch it. He told me that the car was VA inspected and he checked it himself and the engine was prefect. I have called and called to get this so called VA inspection info and Frank the owner will not call me back. I now have a Jeep just sitting in my driveway and I haven't even made the first payment on it. I'm looking at putting in a whole new engine because they wanted to make a quick sale. SCAM DO NOT BUY FROM THIS FRAUD OF A PLACE!!!!
Went to buy a vehicle listed for 10,995 put a down payment of $3500 and somehow THEY did the finance paper up and said the sale price was listed on it... as $18,000 so the finance amount came out to be around $14K!!!!!! Then they tried to say oh the finance company included interest rate. Lies lies lies... they put a higher sale number on the finance paper work so THEY get a bigger payout from the bank and WE get stuck with a $14K auto loan instead of $10995 (minus our down payment). If I wanted a $14K auto loan I would’ve gotten the vehicle I really wanted from a different dealership. Please do not rush when car buying even if they are rushing you through a process making it seem like a great deal.... read everything before signing or initialing anything. Please know that you do NOT own the vehicle when you leave their lot. Your application is not approved at the dealership the finance company gets it for review and approval and will hopefully send you a “welcome” notice with your finance account info. The finance company can still decline your application and if they do you will have to return the vehicle immediately and additional charges may be incurred. There is a document Included in your paperwork called “Spot Delivery” that explains all that. Read everything! We were approved but we still don’t have a title document to register the car and the temporary tags expires in two weeks
This dealership was so nice and the workers are so out going and helpful, i highly recommend this dealership very good prices and frank worked well with... me hes awesome thank you guys!
I have been going through a rough patch in life, recently got a divorce lost my house, my car everything..I visited about 12 used car dealers all of them... denied me and gave me the run around and said they couldn’t get me a car and I needed more down payment or a co-signer. As soon as I walked into mega Auto Outlet I felt like they treated me way different and actually listened to me without judging me because of my bad credit. They’re team is young, motivated, fast and very respectable and easy to work with. They put me in a 2011 m-Benz c300 with only $400 down payment even after my bankruptcy. I would recommend to family and friends strong 10/10.
the staff was so nice!! frank was really generous and negotiated the the price of the car for a perfect amount. Best dealer ever and i will deff be returning... to purchase a car for my daughter!!
sales people were amazing and they had great customer service!!!! the car was clean and i got the car in the price i wanted !
honestly the service was pretty good. It took a while for the whole process to happen but it was worth it since I got my 2015 honda.
Purchased a used 2009 Nissan pathfinder and can not put into words how happy I am with the purchase. I previously had some pretty bad encounters with used... dealerships so was hesitant when I found this deal on cargurus and googled the dealership. However I am extremely satisfied with the quality of customer service and the process of buying. Frank the finance manager really took care of us and went above and beyond to help us get a good interest rate on our loan from the bank. No other dealership will do that because all they care about is getting their check in their hand.
The salesman flagged me down so I went to the lot I had my eye on a Mercedes truck the dealership lead me to believe that was the truck that I was walking... away with after an hour of waiting for Frank to return we went to his office and he did a whole deal on a different truck which was older and not ready for sale he also charged me double for the truck I was told i had to bring the truck back for service I return the next day and sat for 5 hours and the work still wasn’t repaired I called looking for my tags and they gave me the run around no tags no refund bad business never again !!!! DO DO IT EVERYTHING THAT SOUNDS GOOD ISNT WHAT ITS CRACKED UP TO BE
Frank (self proclaimed owner) is rude and dishonest. I watched him disrespect multiple customers while dealing with a car they sold me that needed major... repairs. Don’t buy here...DONT BUY HERE.