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Shea Buick GMC

3.3 out of 5 3.3

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.3 out of 5 3.3
33 lifetime reviews. Includes reviews of Shea Buick GMC from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    November 3, 2019

    Trevor is an amazing salesman my family has bought 3 vehicles from him. And I would reccomend him to anyone wanting to buy a car

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam Martin

    Finance Manager

    NOT RATED

    Laron Blair

    Service Advisor

    NOT RATED

    McKenzie Miller

    Marketing Director & BDC Manager

    NOT RATED

    Trevor Legere

    Sales

    NOT RATED

  • 1.0 out of 5
    September 30, 2019

    They offer no discussion in the price, regardless of the shape that the vehicle is in. I saw a couple of things that needed quick replacing on a used car,... and offered a price accordingly. The response: “it doesn’t work that way anymore.” We were shown the door - no discussion, no feedback...

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 27, 2019

    I bought a vehicle at Shea Automotive and I must say that they gave me the feeling that they cared about my experience more than my money. They gave me... a fair price and made sure that I was making the best decision for myself. My salesmen, Ben, and the sales manager, Dave Wenzel, were very good about helping me get to and stay in my payment range. They were very helpful and I hope to only deal with them in the future

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Joyce

    Sales

    NOT RATED

    Dave Wenzel

    Sales Manager

    NOT RATED

    Mike Mosser

    Executive Manager

    NOT RATED

    Sam Roberts

    Receptionist

    NOT RATED

  • 1.0 out of 5
    September 24, 2019

    The used car sales has some super shady business practices. I would not recommend them to anybody. Definitely a clear haggling dealership. There are plenty... of other good (and ’slightly more’ honest) dealerships in the area, so absolutely no reason to visit Shea..

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 17, 2019

    I HAVE TAKEN MY CAR TO SEVERAL DEALERSHIPS WITH NO RESOLVE. I TOOK IT IN TO SHEA AND WAS MET BY HOWARD. HE WAS FRIENDLY AND KNOWLEDGABLE. HE TOOK HIS TIME... EXPLAINING EVERYTHING TO ME AND MY CAR RECEIVED THE NEEDED REPAIRS! HOWARD KNOWS HIS STUFF!

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Howard Shelton

    Assistant Service Manager

    NOT RATED

  • 2.0 out of 5
    December 21, 2018

    They gave us a quote the day prior on changing a fuel filter and then charged us $75 more to change it, took over an hour, and didn't really know what... they were doing. For a simple oil change they are fine and nice enough, but for any real work we would not recommend.

    4.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 19, 2018

    I purchased the tire protection on my vehicle. I went in because I hit a pot hole, what do you know? It's not covered. Why do I pay $2000 for this protection?... Is it a scam? I pray not because I will blast this all over social media. Quit being cheap and cover it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Best, Patsy Lou Buick GMC Team

  • 5.0 out of 5
    May 4, 2018

    The service team at Patsy Lou is awesome. Any time I need work done on my vehicle, they are fair and efficient. The pricing and work is explained to... me in detail, and the quality is great. Thank you!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nicole, we appreciate your kind words about the entire service team. Thank you for continually choosing Patsy Lou Buick GMC for your vehicle needs. B...est, Patsy Lou Buick GMC Team

  • 5.0 out of 5
    May 4, 2018

    Had a great experience buying my new car. Could not believe the lease payment we got on our new Buick Enclave, so happy will go back when my lease is... up.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Buick Enclave, Wendy! Thank you for taking the time to write us a great review. We are thrilled to hear that you had such ...a great leasing experience with us. Please let us know if we can help you with anything else automotive-related. Best, Patsy Lou Buick GMC Team

  • 5.0 out of 5
    February 16, 2018

    Absolutely stellar conduct at Patsy Lou's, far superior to other car dealers. Having driven an hour to test a pre-owned Buick, it was surprising to learn... how authentic and supportive the salesperson was (Larry Seay). Prior experiences elsewhere had brought bad impressions of car sales in general, so discovering how the entire process at Patsy Lou's was pressure free and resulted in an excellent value meant they will be my "go to" dealer. Even the finance person (Big Al) did not try and sell any of those "extra warranties" but I did learn they are available if requested. Amazing... every other dealer has pushed hard on those. My thanks to Patsy Lou and her management team for creating such a positive environment. It is well worth the time investment to go and visit Larry Seay if a vehicle purchase is being considered.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write about your experience with us, Dean! At Patsy Lou Buick GMC, we work very hard to provide each of our customers... with a personalized and hassle-free experience. We are happy Larry was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, The Patsy Lou Buick GMC Team

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