Napleton Nissan

I purchased a 2023 Nissan Rogue and it's beautiful inside. My husband and I noticed some scratches along the sides like somebody keyed the car, a few scuffs on the bumpers and the wheel had some scrapes on it. We were told that they would buff out The scratches and make it look nice. I brought it back in and they gave me a loaner. A week and a half later I went to pick it up and nothing was done. They said they couldn't get the scratches out. Why would they promise that? I know if they sent it to a regular body shop there could be something done. I would have never purchased the car if they hadn't made that promise! I'm waiting for the manager to call me to see if we can rectify this problem

I took my vehicle to the service center to repair a simple CarPlay issue this morning , and was tried to upsell on speakers and other things I .. really didn’t need. I took it to another shop and they lied. Flat out. Tried to sell me $5000 of services I didn’t need A. Another audio shop said I DID NOT need but one speaker , a tiny one, and it definitely was not as expensive as the ones I were quoted. B. I tried talking to the man that did my service , then ended up mentioning to the service manager Gavin about this issue and the technical service bulletin that DID apply to that issue , and it DID apply to my VIN ( I checked with the NHSTA, and Nissan customer service) and he flat out told me to my face that it did not apply. Which was completely incorrect. Take caution when getting your vehicle serviced here . Oh not to mention the $205 diagnostic fee for lying .

It’s been 65 days since I was promised a refund check, and I still haven’t received it. I’ve called multiple times and keep getting new excuses — the latest being “the person who signs checks isn’t around.” Dan, the head of the finance department, has known about this issue and still hasn’t resolved it. A simple refund should not take over two months. This delay is not my fault — it’s a complete lack of accountability and professionalism. If this is how refunds are handled under Dan’s watch, customers deserve to know before doing business here. I expect my refund immediately, not another round of excuses.

I purchased a 2013 Toyota RAV4 recently and had a terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an independent mechanic, who found a cut in the left-rear tire that made the car unsafe to drive (see photos). When I contacted the dealership they offered only to replace the tire, refused to cancel the sale, and dismissed my concerns about the drivability issue. I would caution anyone considering buying from this dealership to be careful who they do business with. This was an unsafe condition missed at sale and I do not recommend doing business with them based on my experience.

I purchased a 2013 Toyota RAV4 recently and had a terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an independent mechanic, who found a cut in the left-rear tire that made the car unsafe to drive (see photos). When I contacted the dealership they offered only to replace the tire, refused to cancel the sale, and dismissed my concerns about the drivability issue. I would caution anyone considering buying from this dealership to be careful who they do business with. This was an unsafe condition missed at sale and I do not recommend doing business with them based on my experience.

Had an excellent experience in my first time buying a car with Kyle's help. I can't be more thankful for all the time he took to help make everything happen!!

Kyle is very informative and helpful. He’s also very kind. If you’re looking for a new car be sure to ask for Kyle!!

Kyle and John are 2 awesome workers Kyle pleasant personality, knowledge and patience is very refreshing

Great dealership! Cole and John on the sales team are the best people to deal with!

Attentive sales team. Kyle is very engaging and well trained. He listens to your needs and then tries to match you in the right vehicle. If your credit is less than perfect they take the time to understand your situation and fit you in the best product. Go see him!