Skip to main content

Autobahn Volkswagen Fort Worth

(524 reviews)

Reviews

(524 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Reasonable cost, great service

They take care of explaining all the options, then do a excellent job. Car feels like new. I could not be more pleased. Would not go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Perfect!

I had an incredible experience. Everything was great! The waiting area was comfortable and pleasant. The work done was accurate and quick. Dennis did an excellent job of communicating. Thank you Dennis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best dealership in the area.

VW Autobahn was recommended to me by a BMW customer. I purchased my vehicle and have used the dealership for service. Excellent customer service. I have in turn recommended Autobahn to two friends: one left his former dealership and declares Autobahn treats him like a king, when he was used to being treated like a nuisance. The other ended up purchasing a vehicle from Autobahn because of their after sales care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service

They had the car recall fixed in much less time than expected. Victor did an excellent job. They provided a ride to work and made sure everything was done to my satisfaction

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dennis is great!

Dennis answered all of my questions re. tire alignment and whether I should buy new tires and what tire would be the best for me. He was most patient and very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic

I had checked online at some other service centers and was told that my requested service would be ~$110, which seemed awfully high for a turn indicator bulb replacement and checking my tire (tire light was on). Not only was the price for my work MUCH lower at Autobahn ($33), but they alerted me to an airbag recall that needed to be performed and DID IT ON THE SPOT! I was so happy to have been treated fairly! Thanks for being an honest and fast. It was much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Best Always

I received exactly what I requested for the mileage service and with attention to my specific items. Dennis always is right at every request and helps me perfectly each visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Treated Like Family

My daughter and I visited thoroughly with Adam and Gerald regarding the purchase of a new 2017 Touareg. They were very patient and truly made us feel like family. This has been the case many times as our family has purchased many vehicles from Autobahn. In the end, Adam worked hard on the trade and sale and we secured the perfect car and are very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service Appointment

The work to be done took a few days to complete because parts needed to be ordered. Was offered and accepted a loaner car which was a new Jetta sedan. After the work was done my car was returned washed and vacuumed. Friendly staff, competent technicians, excellent service. Would recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great!!!

Always a great experience at Volkswagon Autobaun. Kenneth E. always takes care of me and my car. Excellent customer service! Wouldn't dream of going anywhere else!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.