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2025 state dealer award
View 13 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Volkswagen from DealerRater.

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Andy Maxey helped us get my new ID Buzz.

Andy Maxey helped us get my new ID Buzz. Her name is TigerLily. He was excited and happy for our purchase and was a joy to work with. Would highly recommend him and Harper’s Volkswagen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amelia, we're delighted to hear that Andy made your experience at Harper Volkswagen of Knoxville so enjoyable! Thank you for recommending us and sharing your kind words!

Great experience both in purchasing the car and taking it

Great experience both in purchasing the car and taking it to the service. Friendly staff, good quality service. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Irina, we're delighted to hear about your positive experience with both purchasing and servicing at Harper Volkswagen of Knoxville. Thank you for the kind words!

We spent a ridiculously long wait in a very comfortable

We spent a ridiculously long wait in a very comfortable lounge . Other wise we are happy with your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jack, thank you for your feedback. I'm glad to hear that you found our lounge comfortable, but I apologize for the long wait time. We appreciate your patience and will work on improving this aspect of our service. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Mike Clem - Service Manager - 865-691-0393

I paid for a tow for the Mazda Mx-5 Miata RF, vin

I paid for a tow for the Mazda Mx-5 Miata RF, vin JM1NDAL76L0410072 to go to the dealership .9 miles away for an inspection as a cash buyer. The manager when alerted to a sales agent allowing the inspection to happen ran over and had the car pulled off of the lift and stopped the inspection. Wasted 3 hours of my time today as a serious buyer. There was a safety issue with the airbags that would've been fixed at the Mazda dealership at no cost as well. The Manager of Harper Volkswagen is a shady individual, who does that? Who when dealing with a serious out of state cash buyer interrupts an inspection by a dealership? Don't buy this car, buyer beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent service and great customer service in the

Excellent service and great customer service in the service department. Friendly staff. We have had many VW vehicles in our lifetime and will keep going to Harper VW for all our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Ed & Joanne, thank you for your continued trust in Harper Volkswagen of Knoxville! We're delighted to hear that our service department has consistently met your expectations. Looking forward to assisting with all your future VW sales or services!

Harper VW service attention to detail continues to

Harper VW service attention to detail continues to decrease. They suggest extra items that may or may not be necessary. Long gone are the days when they washed and vacuumed your car after spending hundreds of dollars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

It's disappointing to hear about your recent experience with our service department. We strive for thorough and meticulous service, so it's concerning to learn that we may have fallen short in these areas. Your feedback is invaluable as it helps us improve, and I'd like the opportunity to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Mike Clem - Service Manager - 865-691-0393

Was advised by Trever I would receive some relief in two

Was advised by Trever I would receive some relief in two new tires two days after purchasing the vehicle. Unfortunately I did not. Steve Holmes is a solid sales associate Update follow up with Trever and service manager this has been satisfactorily handled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Steven, thank you for sharing your feedback. We're glad to hear that Steve Holmes provided solid service. We apologize for any inconvenience regarding the tires and encourage you to reach out so we can address this matter further. Thank you, Chris Brown - Sales Manager - 865-691-0393

Consumer response

Good morning. Trever White advised in an email over the weekend of planning to follow up on this and update today/Monday

Our experience at Harper Volkswagen for our oil change

Our experience at Harper Volkswagen for our oil change was pretty good ! Service dept friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Janet, we really appreciate your feedback! Thank you from all of us at Harper Volkswagen of Knoxville.

My experience at Harper Volkswagen for my Volkswagen Golf

My experience at Harper Volkswagen for my Volkswagen Golf 2018 recall was a very positive experience. It has given me an added peace of mind after being notified of car vehicle recall, in anticipation of my relocation to another state, getting my volkswagen car up to speed and ready for driving across state. Thank you again, Harper!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Laura, we're delighted to hear that your recall service experience at Harper Volkswagen of Knoxville was positive and gave you peace of mind. Safe travels on your upcoming move!

A very great experience.

A very great experience. They were very kind and efficient!! They took such good care of me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your review means so much to us! Thank you from the Harper Volkswagen of Knoxville team.