DeMontrond Mazda

Update: The service crew they have here at this dealership is the worst I’ve seen. Down to the service manager Austin Russell. I have been waiting for him to get with me over an issue they caused on my vehicle for over a month now. I mean this is ridiculous. How hard is it to call someone back and get things fixed and done right.. The buying experience was great but service here is far from that. Plus if you have a non Mazda vehicle here with there warranty forever program the techs in the back aren’t the best either and won’t know how to fix your vehicle. They’ll just recommend you to go to the manufacturer dealership. Like why offer warranty forever if you can’t cover cars that sold on your lot with the said coverage? I don’t know but enough is enough. I usually don’t write reviews like that but I’ve had it with the service department here.

Smooth and pleasant experience. Sales Associate was very knowledgeable along with the DeMontrond team assisting.

David from finance doesn’t answer emails. He made what was initially a great experience into a sour one. Mo is great but David really has frustrated me as he doesn’t read or reply to the emails. Been 3 days and he didn’t do what was asked I had to bother Mo about it when it’s not his job to find out about my GAP. Calling finance doesn’t even ring it goes straight to voicemail. It shouldn’t be this difficult to reach finance or get a warranty canceled. It’s like Autonation the way Demontrond operates, taking hours and requiring my presence in person to get anything handled. Extremely frustrating.

Simply the best people at DeMontrond Mazda. Everyone in sales is so positive, and willing to listen to your needs and help in any way possible. If you're looking for New or Used vehicle RUN to see Toby Smith he is the man! They will make a deal you cannot pass no matter your situation. Toby will listen attentively and address all of your questions or concerns. I am very happy with our purchase and will continue to tell friends and family. DeMontrond Mazda definitely won a returning customer here.

I have bought several cars in my life, but never as comfortable an experience as this one. Josue was very kind as well as informative. No high pressure, and very accommodating. I highly recommend this dealership, and ask for Josue!

Contacted me to buy an extended warranty when I already bought one at purchase and won’t take responsibility for their mistake. They refunded my payments but Oscar Villarreal promised to return my call last week but never has. I bought my last two cars there. If they can’t own up to this mistake, how can I trust them in the future? I can’t. No honesty. No integrity.

What an Awesome Team!! Very kind and patient with excellent customer service! My experience was wonderful and effortless. Josque is Amazing!!

Best dealership experience ever! They made welcomed me and helped me feel at ease all afternoon.

⸻ I’m a woman and, to be honest, I’ve never had good experiences with car dealerships in the past. It always felt overwhelming and frustrating. But working with Josue at Demontrond Mazda completely changed that for me. From the very beginning, Josue was extremely knowledgeable and patient. He took the time to answer all of my questions and walked me through each step of the process so that I felt comfortable and confident with my purchase. What stood out the most was that I never felt pressured—just supported. What really impressed me is that months after my purchase, Josue still checked in with me to make sure I was happy with my vehicle and that everything was going smoothly. That level of care and follow-up is rare, and it made me feel truly valued as a customer. If you’ve ever been hesitant about car dealerships like I was, I highly recommend reaching out to Josue at Demontrond Mazda. He made the entire experience stress-free, transparent, and even enjoyable.

My new 2025 CX90 has spent more time at Demontron’s service department than in my driveway They don’t seem to have time to service my car or have any loaner cars nor do they communicate to me what they are doing or when they intend or doing it This is the 4th time it’s been in for the something and it’s been there a week and the car hasn’t been moved Also all mailboxes are full or not in service which has also been the case in the past No one leaves there phones off for six months If I hadn’t paid for this car I would let it be Repossessed