INFINITI of Englewood

i would recommend this dealership because the staff in the dealership are very professional and care to please customers whether its selling or servicing a vehicle. The service department is by far the best i had many new vehicles and never had service like this dealership,hats of to this dealership.

When my husband and I bought our first Infiniti years ago, we struggled to find proper/attentive customer service from both the sales & service end of the business. Since the dealership has been taken over... the Service department at Infiniti of Englewood couldn't be any finer. The Service Manager has shown a tremendous amount of concern and interest in the customer's satisfaction. He has gone out of his way to ensure that we are happy with the service, cost and the timing of the service appointment. When a loaner is needed....the service department at Infiniti of Englewood will go the extra mile to make arrangements. I would recommend this dealership to anyone shopping for an Infiniti in the Bergen County area! Thanks Carlos, Todd and Julio!

Recently I leased 2011 QX56 from this dealership. They told me they will match other dealership's offer. I had 2008 M45 with 2 payments left on my account, and they had infiniti lease pull out program with infiniti will pay up to 3 months your lease payment if you lease or buy another Infiniti. After I signed all those papers and recieved car, few weeks later I received a letter from IFS( Infiniti of Finance) about past due balance and they will send it out to collecition agency. I called this dealership and found out that they used 3rd party financial company ( Hann financial)to make more money out of my lease instead of IFS, therefore my balance payment won't be paid by IFS. I asked them to pay for the balance because it was part of deal and they asked me to approve them about this deal. So I retrieved deleted emails from hotmail account and sent them back. It took them over a few weeks to make a decision and they said they will pay for it. Meanwhile my credit score got affected and credit card companies canceld some previleages like over time payment and etc. Guess what happened if I couldn't find those proofs like emails. They sent that payment on June 1st ( I signed contract on 3/31) by REGULAR MAIL and IFS still haven't received it yet. Seriously, if you are looking for Infiniti, go to others.

I needed to trade in my Infiniti G35X that I purchased at this dealership location back in 2004 and was in the market for a new G37X. I was originally apprehensive going to Infiniti of Englewood since I purchased the car when it was owned by Park Ave. I have purchased several cars from Park Ave. and thought they would be more accommodating due to my historical relationship. I was pleasantly surprised to receive a good price for my trade-in and a very fair price for the purchase of the G37X. Dimitri Evstigneev was my salesperson. He was great to work with. No rush, no BS, straight honest conversation and we made a deal on the spot. The car was delivered in perfect shape, super clean. Dimitri spent considerable time reviewing the features with us and we walked out really feeling good about our purchase and experience. If you are going to buy an Infiniti; I suggest you look up Dimitri at Infiniti of Englewood.

This would be the second time bringing my FX into Englewood Dealer... And I have to say the service was excellent compare to the one in New York. The Advisor, Julio, was very helpful, quick to assist, and ensured me quality service. It had to be less than an hour and I was good to go, but considering it wasn't so busy since the last time I was there. Great service is determined by good people. And I would have to recommand this place to any infiniti car owner.

PRIOR TO NEW MANAGEMENT I WAS NOT HAPPY WITH SERVICE DEPT AND WAS GOING TO LOOK FOR ANOTHER DEALERSHIP. WHEN I MET CARLOS, I ASKED HIM IF HE WAS A NEW WORKER AND THAT I APPRECIATED HIS HELP. CARLOS ADVISED ME THAT HE WAS INFACT A NEW WORKER AND THAT DEALERSHIP WAS UNDER NEW MANAGEMENT. FROM RECEPTIONIST TO SERVICE ADVISORS YOU CAN SEE THE DIFFERENCE IN WORK AND ATTITUDE. I WILL RECOMMEND THIS DEALERSHIP AND CONTINUE TO GO FOR SERVICE.

I had trouble with another dealer and this dealership before the new service management. What a difference. They bent over backwards to make me happy and did good work in a timely manner. In the past I would not have recommended them, but now it is a whole new story!!! This is a good example of how your can turn a business around.

I had used Fette Infiniti for service but was unhappy so I tried Englewood. What a difference. I called and they had a loaner avalable for the same day. I was going in for a recall and an oil change. They called me and told me I also need front brakes and tires. I told them I'd get back to them and called around. I was pleasantly surprised to find they were about the same as my Goodyear guy, so I let them do the repairs. When I picked it up the price was the same as I was quoted and I had no problems with the work done. I will return because I liked the service and the prices plus I was driving a free new Infiniti for the day.

I have been visiting this service center for over three years and have seen a large turnover rate of both managers and service staff. I must say that the new management, now under Carlos, is absolutely welcoming, attentative and reassuring. He is always available to answer any questions and has always responded to any concerns I've had with my vehicle. Julio is always patient, honest, and addresses all of my concerns. I no longer feel that I'm given a list of repairs or recommendations for service that my vehicle really does not require. I finally feel that I can place my trust where I bring my vehicle for service. The Service Team, under Carlos, at the Infiniti of Englewood definitely gets two thumbs up!!

I am a no nonsense professional that knew what he was looking for ... and I was looking for a dealership that would both respect and respond to this fact. That's code for - 'don't try to sell me something I don't want' if you're serious about selling me a car. In turn, I was direct with my requirements and made a very specific request of several Infiniti Dealers, regading the automobile I wanted - MX 37 - and the price I was willing to pay, based on my research. I committed to buying within 7 days if I found the right sales person who 'got it' - and reached out via the internet. While all the dealerships responded with their perfunctory internet coined responses, only one responded precisely as I requested - Roy, from Infiniti of Englewood. Roy was immediate with his personalized response - and precise in the offer he made me - and his no nonsense approach was just what I was looking for. He was fair with me - commited to delivering the car when I wanted it, and we closed the deal in one exchange. We hit a couple of bumps - what sale doesn't - and Roy handled them seamlessly; noeffort on my part. Importantly, Roy was professional, polite and had a sense of urgency (all of which are required in my world). He is also honest - not necessarily the car salesman stereotype, I know - and delivered everything he told me he would --- when he said he would. He stuck with me throughout the process - I don't like switching in the middle of things - and I shook his hand and thanked him for his efforts, I was so impressed with his professionalism. When I want another car - I know where I'm going.