Reviews
Sold me a piece of junk Traverse that broke down within two months. They knew...
Sold me a piece of junk Traverse that broke down within two months. They knew...
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand how frustrating it can be when a used vehicle needs repairs, especially not long after purchase. It looks like you bought the 2013 Traverse in July 2024 with roughly 150,000 miles for about $5,000, and at that age and mileage, maintenance needs can arise. We do our best to ensure each vehicle is inspected and accurately represented before delivery. Please feel free to call me at 360-786-1000 if you would like to discuss this in greater detail and see how we may assist. Sincerely, Tony Pineau General Sales Manager
I cannot say enough about how wonderful Olympia Mazda is, and no amount of what I say will ever do it justice. Let's talk about Jason in Service in particular. This amazing rep has gone out of his way multiple times to save the day for me and my Mazda 2021 CX-30. First, mice chewed through my wires a few years ago, and Oly Mazda was the one who informed me it's covered under my comprehensive insurance. When my insurance company balked, they assisted in fighting them for me and gave me a loaner car for the weeks it took to get my insurance to do what I pay them for and cover the damages. Then, just yesterday, my OG battery died after 85,000 miles (I commute 110 miles a day). It was the end of the day on a very trying Monday. Their mechanics leave at 5p, and I didn't get there until 4:15, and the waiting room was packed. They stayed late to get me back on the road, and it didn't cost me the first born I'm never going to have. I live in Bremerton, and originally started going to them for my service because I work in Oly. After everything their service department has done for me, I will always travel to Olympia for my service, regardless of where my job shack is located. I've been to 4 Mazda dealerships in my 22 year span as a Mazda owner. Oly Mazda is top notch, their people genuinely care, and in my opinion, they are the absolute best. Shout out to Jason, who has been amazing, and another shout out to Don and Jim in Sales for selling me my CX-30 when it was time to upgrade my 3 hatchback, and selling my boyfriend his CX-50 after another driver slammed into and totaled his Jeep. They are affordable, compassionate, and go out of their way to make sure we are safely back on the road.
I cannot say enough about how wonderful Olympia Mazda is, and no amount of what I say will ever do it justice. Let's talk about Jason in Service in particular. This amazing rep has gone out of his way multiple times to save the day for me and my Mazda 2021 CX-30. First, mice chewed through my wires a few years ago, and Oly Mazda was the one who informed me it's covered under my comprehensive insurance. When my insurance company balked, they assisted in fighting them for me and gave me a loaner car for the weeks it took to get my insurance to do what I pay them for and cover the damages. Then, just yesterday, my OG battery died after 85,000 miles (I commute 110 miles a day). It was the end of the day on a very trying Monday. Their mechanics leave at 5p, and I didn't get there until 4:15, and the waiting room was packed. They stayed late to get me back on the road, and it didn't cost me the first born I'm never going to have. I live in Bremerton, and originally started going to them for my service because I work in Oly. After everything their service department has done for me, I will always travel to Olympia for my service, regardless of where my job shack is located. I've been to 4 Mazda dealerships in my 22 year span as a Mazda owner. Oly Mazda is top notch, their people genuinely care, and in my opinion, they are the absolute best. Shout out to Jason, who has been amazing, and another shout out to Don and Jim in Sales for selling me my CX-30 when it was time to upgrade my 3 hatchback, and selling my boyfriend his CX-50 after another driver slammed into and totaled his Jeep. They are affordable, compassionate, and go out of their way to make sure we are safely back on the road.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
⭐️⭐️⭐️⭐️⭐️ 5 Stars — Exceptional Service from Greg Warren at Olympia Mazda. I had a fantastic experience working with Greg Warren at Olympia Mazda. From the moment I walked in, Greg was professional, knowledgeable, and genuinely helpful. He was patient in answering all my questions and made sure I was added to the Mazda app and understand how to use it, as well as connecting my bluetooth and walking me through all of the features in my car. It’s clear he cares about helping customers and he really made this process so comfortable. I had an unfortunate negative experience with a used car that I traded in for a new 2025 CX-50 so I was pretty tense and stressed but I felt like I was in great hands and I really appreciate it. If you’re in the market for a new vehicle, I highly recommend asking for Greg. He made what can often be a stressful process truly enjoyable, and I absolutely love my new CX-50!
⭐️⭐️⭐️⭐️⭐️ 5 Stars — Exceptional Service from Greg Warren at Olympia Mazda. I had a fantastic experience working with Greg Warren at Olympia Mazda. From the moment I walked in, Greg was professional, knowledgeable, and genuinely helpful. He was patient in answering all my questions and made sure I was added to the Mazda app and understand how to use it, as well as connecting my bluetooth and walking me through all of the features in my car. It’s clear he cares about helping customers and he really made this process so comfortable. I had an unfortunate negative experience with a used car that I traded in for a new 2025 CX-50 so I was pretty tense and stressed but I felt like I was in great hands and I really appreciate it. If you’re in the market for a new vehicle, I highly recommend asking for Greg. He made what can often be a stressful process truly enjoyable, and I absolutely love my new CX-50!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Well worth the drive to Olympia, I just can't stress that enough! Frank was informative, patient, helpful and even took the time to send a personalized recording of the car delivered to my email the following morning. When I contacted them to come drive it, they had it out front and ready to go. Buying a car is hardly at the top of my list but Frank and the Olympia Mazda team made it easier than expected. Two thumbs up, go see them!
Well worth the drive to Olympia, I just can't stress that enough! Frank was informative, patient, helpful and even took the time to send a personalized recording of the car delivered to my email the following morning. When I contacted them to come drive it, they had it out front and ready to go. Buying a car is hardly at the top of my list but Frank and the Olympia Mazda team made it easier than expected. Two thumbs up, go see them!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We had a great experience at Olympia Mazda while looking for a new car. Frank Frashik took so much time with us without being pushy at all. He gave us so much valuable information and good advice, while encouraging us to drive every vehicle on our list before making any decisions. We will definately go back there and hopefully be able to deal with Frank again.
We had a great experience at Olympia Mazda while looking for a new car. Frank Frashik took so much time with us without being pushy at all. He gave us so much valuable information and good advice, while encouraging us to drive every vehicle on our list before making any decisions. We will definately go back there and hopefully be able to deal with Frank again.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jason Antypas is an amazing salesman. We had been looking for a new (to us) vehicle for months. I was looking for certain things on our new vehicle such as back up camera, navigation, heated seats, low miles, tow package 1etc. since this was going to be our last vehicle before retiring. Jason found us the perfect vehicle that had everything I had asked for plus so much more. Our great grandson was with us and having a rough day. Jason kept him entertained by giving him a couple toys he had on his desk. Our little guy loves them so much. Our 2018 Ford Explorer Sport has so much more than we asked for and Jason has not hesitated one second to answer my husbands calls with questions. If he didn't know the answer, he found it out and got back with us right away. Jason assured us that business does not stop once you drive off the lot in your new vehicle. He is there to answer questions if need be. I highly recommend Olympia Mazda if you are looking for a new vehical. Make sure you ask for Jason Antypas he is a very friendly, informative and knowledgeable salesman. We give him 5+ stars
Jason Antypas is an amazing salesman. We had been looking for a new (to us) vehicle for months. I was looking for certain things on our new vehicle such as back up camera, navigation, heated seats, low miles, tow package 1etc. since this was going to be our last vehicle before retiring. Jason found us the perfect vehicle that had everything I had asked for plus so much more. Our great grandson was with us and having a rough day. Jason kept him entertained by giving him a couple toys he had on his desk. Our little guy loves them so much. Our 2018 Ford Explorer Sport has so much more than we asked for and Jason has not hesitated one second to answer my husbands calls with questions. If he didn't know the answer, he found it out and got back with us right away. Jason assured us that business does not stop once you drive off the lot in your new vehicle. He is there to answer questions if need be. I highly recommend Olympia Mazda if you are looking for a new vehical. Make sure you ask for Jason Antypas he is a very friendly, informative and knowledgeable salesman. We give him 5+ stars
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jason Antypas is a fantastic salesman! Looking for a new car ask for him. Low pressure and goes above and beyond to assist you! He is knowledgeable and just as patient! Loved my experience with Mazda of Olympia!!!
Jason Antypas is a fantastic salesman! Looking for a new car ask for him. Low pressure and goes above and beyond to assist you! He is knowledgeable and just as patient! Loved my experience with Mazda of Olympia!!!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
If you want to buy a car and want low pressure great service go see Jon Ritch, we went there to test drive a car i told him i did not want this vehicle i just wanted to drive it he said great lets go,After the drive he asked what we were looking for we wanted the car we drove but a differnt color and we wanted it to be a limited model, Jon said if i find one can i call you.We said sure ,we went down the road 2 blocks he texted us and said they had one at one of ther other lots and they were going to get it so we could look at it, later that day he sent us a video of the car the next day we went back and purchased the car, great people to deal with Thanks Jon and your dealership for a fun purchase Randy
If you want to buy a car and want low pressure great service go see Jon Ritch, we went there to test drive a car i told him i did not want this vehicle i just wanted to drive it he said great lets go,After the drive he asked what we were looking for we wanted the car we drove but a differnt color and we wanted it to be a limited model, Jon said if i find one can i call you.We said sure ,we went down the road 2 blocks he texted us and said they had one at one of ther other lots and they were going to get it so we could look at it, later that day he sent us a video of the car the next day we went back and purchased the car, great people to deal with Thanks Jon and your dealership for a fun purchase Randy
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a great experience with this dealership. Jeremy, our sales personnel was excellent. He was personable and friendly. Again, the entire team was great!
We had a great experience with this dealership. Jeremy, our sales personnel was excellent. He was personable and friendly. Again, the entire team was great!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
At the time I was looking for a diesel truck. They had a '99 Dodge 2500 advertised and thought I would stop in an see about a possible trade. My car is worth about what I owe, so I wasn't extremely hopeful, but I'd bought my present car from them three years ago and they'd worked a magical deal on it. I figured that they would give it a good shot since I was a repeat customer. WRONG!!!!! The salesman was with a customer when I drove in, so I went to look at the truck. It was really nice, good condition and extremely low miles. When the salesman finished with the other customer he came over and we sat down at his desk. He asked me about my car (I had previously sent a message, and he'd seen me drive up in it). He brought up the KBB web site, looked up my car and said no. Then he went back to the sales manager's office, talked for a few seconds and came back and said they couldn't help me. They said I was too upside down in my car. He showed me the screen. So, OK. I left. When I got home I looked up the truck he had for sale in KBB. They were asking $21k for the truck. KBB's highest retail price for the truck was $8900. So, they were going to lowball me on my car (he was showing me wholesale on my car) and charge me $11,000 OVER retail for their car. So, my suggestion is that if you're considering going to Olympia Mazda Lincoln, and you don't mind getting lowballed on your car by several thousand, and pay OUTRAGEOUS profit on their car, then go for it. Frankly, for a return customer I would have expected a better attempt at working a deal, especially when you've marked up your car by something in the neighborhood of $15,000. KBB wholesale on their truck, even given the condition, was less than $6,000, and since all they wanted to give me for my car was wholesale against their retail, I'd say they're pretty greedy, even for a car dealership. Obviously, I didn't buy this truck from them and will never purchase another car from them.
At the time I was looking for a diesel truck. They had a '99 Dodge 2500 advertised and thought I would stop in an see about a possible trade. My car is worth about what I owe, so I wasn't extremely hopeful, but I'd bought my present car from them three years ago and they'd worked a magical deal on it. I figured that they would give it a good shot since I was a repeat customer. WRONG!!!!! The salesman was with a customer when I drove in, so I went to look at the truck. It was really nice, good condition and extremely low miles. When the salesman finished with the other customer he came over and we sat down at his desk. He asked me about my car (I had previously sent a message, and he'd seen me drive up in it). He brought up the KBB web site, looked up my car and said no. Then he went back to the sales manager's office, talked for a few seconds and came back and said they couldn't help me. They said I was too upside down in my car. He showed me the screen. So, OK. I left. When I got home I looked up the truck he had for sale in KBB. They were asking $21k for the truck. KBB's highest retail price for the truck was $8900. So, they were going to lowball me on my car (he was showing me wholesale on my car) and charge me $11,000 OVER retail for their car. So, my suggestion is that if you're considering going to Olympia Mazda Lincoln, and you don't mind getting lowballed on your car by several thousand, and pay OUTRAGEOUS profit on their car, then go for it. Frankly, for a return customer I would have expected a better attempt at working a deal, especially when you've marked up your car by something in the neighborhood of $15,000. KBB wholesale on their truck, even given the condition, was less than $6,000, and since all they wanted to give me for my car was wholesale against their retail, I'd say they're pretty greedy, even for a car dealership. Obviously, I didn't buy this truck from them and will never purchase another car from them.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase