Reviews
Their work is AMAZING!!!!!! I took my car for a wax (buff...
Their work is AMAZING!!!!!! I took my car for a wax (buff and clay) and my car came out to be a mirror under the sunlight!!!!! They even cared to work on my taillights, making them look like new (they are aftermarket so they did loose their shine fast).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! Customer service is our top priority here at Byers Imports and our entire team is always happy to receive positive feedback from our customers. If there is anything else I can help you with please just let us know! Also, be sure to follow us on Facebook to see what’s going on at the dealership! http://www.facebook.com/pages/Byers-Imports/120667594614586 Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
I just purchesed a vehicle 2 weeks ago. At first, car...
I just purchesed a vehicle 2 weeks ago. At first, car looked and sound good, but 2 days after purches,everything start falling apart. The engine light came on, smoke from the hood, tires presure going down,etc. So far,fixing it cost me over $2000 and it still so much to fix,and those are problems that i think they should take care before puting car for sale (oil chanhe,filters,engine check etc):(((. I took car for inspection to certified service center, obviously car was never checked after trade in or long time before that. They just cleaned it to look nice.If you planing to buy any car from them,think twice or take that car for inspection to independent service place .I should blame my self for not checking reputation of the dealer, looks like iam not the only one with this experience.Also their financial options are not that great, you can find better deals. Very desapointed.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
My name is Kevin King and I am the General Manager of Byers Imports. I want to start off apologizing for the experience you had and thanking you for taking time to give us your feedback. This gives us an opportunity to learn and provide even better service to our customers. We pride ourselves on reconditioning every pre-owned vehicle we sell. We actually spend on average more per car then most dealers in the country. We do this to try and avoid situations like the one you are facing. That being said, we still have the issues going on with your vehicle now. We never want anyone to be disappointed in us and would like to take the conversation offline to see what we can do to help you out. Feel free to give me a call or send me an email. Hopefully we can regain you faith in us as a dealership. Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
Scam Artists. I bought a used car for over $7,000, two...
Scam Artists. I bought a used car for over $7,000, two weeks later I got stranded in Kentucky when the car broke down. I had to spend over $800 to get it fixed and they wouldn't help at all. Two months later, less than 3 months after the purchase, I started having problems again, I took the car to 3 places and got quotes for the work, replacing head gaskets, water pump and timing belt all around $2,000. When I took the car back to Byers they said that they would help me out and 'not turn their back on me' what that really meant is that they qouted the work at nearly $2,700, which did not include timing belt or water pump. and discounted it a couple hundred dollars. Never buy a car from these people they will turn their back on you. One of the worst experiences of my life.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My name is Kevin King and I am the General Manager of Byers Imports. I want to start off apologizing for the experience you had and thanking you for taking time to give us your feedback. This gives us an opportunity to learn and provide even better service to our customers. We pride ourselves on reconditioning every pre-owned vehicle we sell. We actually spend on average more per car then most dealers in the country. We do this to try and avoid situations like the one you are facing. That being said, we still have the issues going on with your vehicle now. We never want anyone to be disappointed in us and would like to take the conversation offline to see what we can do to help you out. Feel free to give me a call or send me an email. Hopefully we can regain you faith in us as a dealership. Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
I visited the Parts department to get a part I was unable...
I visited the Parts department to get a part I was unable to locate anywhere else. The employees in the parts department were very knowledgable and freindly. They got the correct part and had it installed on the spot! I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! Customer service is our top priority here at Byers Imports and our entire team is always happy to receive positive feedback from out customers. Rick will both be thrilled that you though so highly of the service he provided. He is certainly an asset to our team! If there is anything else we can help you with please just let us know! Also, be sure to follow us on Facebook to see what’s going on at the dealership! http://www.facebook.com/pages/Byers-Imports/120667594614586 Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
So I bought my R last March...1st issue is this problem....
So I bought my R last March...1st issue is this problem. I bought it from a dealship (Byers Imports-Columbus). I also spent money on a extended warranty. Turns out the problem is the (probably wrong name) is the charge-recharge wire and the fuse box it runs to ..they both fried, close to fire(I thought I smelled sumthing) So I get it towed at a premium(lowered) to Byers-160.00. The diagnosis is as described. They tell me that all surrounding parts are covered(alt,starter,ignition ect.) but this wire is not. As a result:The tow isn't covered as the 2 parts 150.00 each. This wire requires the intake manifold to be removed and labor runs at 540.00-Now we are talking about a grand instead of my 200.00 deductible So I talk to the person that sold me the warranty and did all the paperwork on the "deal"- he tells me I am not covered. I tell him they SOLD me the entire electric coverage ,because after all its a Dub. This dealer sells Audis-Porches-Jags-Subs-Vols and more. I have been in touch w/their (seriously) outstanding Service Manager of the whole joint...Eric Friend really an outstanding guy,but he's handcuffed by sales and Cost Guard. So to put a point on this...I found the G.M. of the group-Kevin King,very professional & interested, met with him unscheduled, and he contacted all parties involved and made good on the repair. This restores my faith in mankind (to a degree) Big Kudos to Byers Imports, Eric & Kevin for really doing the right thing!!!!! Mike
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for giving us great feedback. We are truly sorry that you had any issues at all. I know it was a difficult process, but we will always make sure to take care of you. If you ever need anything in the future, my office door is always open. Be sure to follow us on Facebook to see what’s going on at the dealership! http://www.facebook.com/pages/Byers-Imports/120667594614586 Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
I live in Wyoming but found the car I wanted on their...
I live in Wyoming but found the car I wanted on their lot. After negotiating the deal via the telephone over a couple days, we made an agreement. About five days later I picked up the car. It was everything and more of what I expected. They stuck to the exact price we had agreed to. Will definitely check with them again on my next purchase. The only negative is they just don't know much about college football!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! Customer service is our top priority here at Byers Imports and our entire team is always happy to receive positive feedback from out customers. Don will be thrilled that you thought so highly of the service he provided. He is certainly an asset to our team! If there is anything else we can help you with please just let us know! I am a huge Buckeye fan and would be glad to talk some college football anytime. Also, be sure to follow us on Facebook to see what’s going on at the dealership! http://www.facebook.com/pages/Byers-Imports/120667594614586 Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
They used high pressure sales to try and get me to buy a...
They used high pressure sales to try and get me to buy a car that was not a good car! They lied to me several times about things, and even yelled at me at one point calling me stupid if I left with out buying the car (I left and it was the best thing I did!) I would not buy a car from them, or from Brandon Byers....they are the most unprofessional car dealership I have ever dealt with.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My name is Kevin King and I am the General Manager of Byers Imports. I want to start off apologizing for the experience you had and thanking you for taking time to give us your feedback. This gives us an opportunity to learn and provide even better service to our customers. We have a culture here that strives to not ever pressure anyone into a vehicle. I regret that we made you feel that way, it was not our intention. We try to make sure to ask to earn your business, but not force you into a decision you are not comfortable with. We never want anyone to be disappointed in us and would like to take the conversation offline to see what we can do to help you out. Feel free to give me a call or send me an email. Hopefully we can regain you faith in us as a dealership. Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com
Be VERY careful when buying any certified preowned...
Be VERY careful when buying any certified preowned vehicle here. I suggest that before closing on a deal, you take the VIN number and call Audi of America to find out about the warranty status, because they will advertise your VIN as being certified when it is NOT. Wish I had...my certified vehicle is not at all certified, according to Audi of America. I leased a Buyers Imports vehicle through Thompson & Ward Leasing, which promptly assigned my lease to another bank and went out of business. I only agreed to the deal BECAUSE of the warranty, which I now don't have, yet the deal is binding now that it was assigned to a lender, and I am making my payments, but got ripped off on the warranty. This is all because THEY titled a vehicle to Thompson and Ward before receiving payment from them. These shisters decided to punish me, the consumer, for their sloppy shady deal. Kevin King, general manager at Byers Imports, stated he does not care about losing customers. WORST experience EVER. NOT recommended at all. Go with an honorable, reputable dealer, which this is NOT.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My name is Kevin King and I am the General Manager of Byers Imports. Occasionally in business you run into an unfortunate situation in which you can not control. I feel the need here to defend our dealership because this review is not a fair look at how we operate. The first issue here is that we did not lease the vehicle to this customer. We leased and titled it to Thompson & Ward Leasing because that is who bought it. Just after signing the deal, Thompson & Ward went out of business and their check bounced. The vehicle was essentially stolen from us. We could have repossessed it, but that would not have been fair to the customer. We took action against Thompson & Ward and to this date we have never been paid for this vehicle. As for the certification, we are always up front about the warranty status of a vehicle. This Audi was not listed on our website as certified, we never told Thompson & Ward it was either. We can not control any promises that may have been made that we were not a part of. Vehicles we sell are clearly marked as certified and it is a feature we promote heavily at our dealership. It is hard to certify a vehicle that has been stolen after the fact. I care very much about our customers and go to great lengths to make sure they are happy. Unfortunately this is a situation that is beyond our control. Thank you, Kevin King - General Manager 614-864-5180 kking@byersauto.com www.byersimports.com