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Prime Wheels LLC

(48 reviews)
Visit Prime Wheels LLC
Sales hours: 10:00am to 6:00pm
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday 10:00am–3:00am
Sunday Closed
(860) 288-2961 (860) 288-2961

Reviews

(48 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prime Wheels LLC from DealerRater.

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Great dealership!

Great dealership!!! I'm a traveling nurse. They gave me a great vehicle and I very, very happy with the car.! You guys keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had a great experience with Mo , He was very pleasant to

Had a great experience with Mo , He was very pleasant to work with on deal car he help me achieve what made me happy and left with a great use car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer call right back !

Dealer call right back ! Not have made my mind yet they were willing to sent the car fax as well amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I live in a different state and I wanted to buy this

I live in a different state and I wanted to buy this particular car without even seeing it in person. I had some contact with a salesman but I asked foe a walk around and that never happened. So why put it on a national stage.this would have been an easy sale. Kinda of left me standing...I assumed they were in the business to sell cars..very disappointed 😞..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Stay away from this dealership, I bought a BMW there and

Stay away from this dealership, I bought a BMW there and I’m having a lot of problems with it. Lately the check engine light came on, it’s been only 2 months since i got the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Scam artists who yes you to death but deliver nothing on

Scam artists who yes you to death but deliver nothing on their promises. Save yourself the aggravation and buy from anyone else. Bought a car that they told me was covered by their warranty. Broke down because it was burning oil within 10 days of purchase. They claimed to fix it but treated it as an oil leak not that too much oil was going to the engine. Then they offered to buy it back for $4000 less than I paid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I have been very happy with everyone at Prime Wheels.

I have been very happy with everyone at Prime Wheels. Everyone is very friendly and helpful. I purchased one car in February and returned to purchase another in April. I have been very happy with the service and the fact that they honor what hey say. I would definitely recommend them to anyone looking for a used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Waiting for weeks.

Waiting for weeks. I have received No response from Prime Wheels. None whatsoever. Not even a bot response. I am very disappointed. How do they even sell cars. The customer is SUPPOSED to be the most important. I’m still looking but elsewhere now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I am Sorry you Received No Response, at the time we were receiving 0 alerts from Cars.com but we have since worked out that situation. In the future if you would like to contact us all of our info is online @ primewheelsct.com and you can always call us @ 8607585126 thanks

DO NOT IGNORE THE BAD REVIEWS!

DO NOT IGNORE THE BAD REVIEWS!!! These scammers know how to “work the system”. Do yourselves a favor and check out the Better Business Bureau’s website for their input on this dealership. Jay and Moe are the sweet talkers of the dealership, while Rodney and Adam (the owner) are the xxxxx. They sold me a car and promised to “personally see that the minor issues are resolved” before I picked up the car. Two weeks of having the car and the original problems PLUS new ones have yet to be resolved and the “additional warranty” I purchased is not going to cover the parts. Why and how is this dealer still in business? STAY AWAY FROM THESE SCAMMERS/THIEVES WHO DO NOT CARE ABOUT DOING THE RIGHT THING!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had such a good experience at prime wheels!

I had such a good experience at prime wheels! Jay was so nice and patient with me, even though my BD wouldn’t shut up and was so annoying the entire time Jay was patient and friendly constantly lol !! He let me test drive many vehicle until I found the one I really liked. They made my purchase a pleasant Stress-free experience. All of their cars are pretty clean and very reasonably priced, much lower than all these other, high-priced dealers around. I will definitely be recommending them to my friends and family and returning to do business with them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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