Reviews
Recently had regular service on my car. The service on the car was fine, loaner car was good. Dealing with the service agent was not great. I confirmed the phone number to reach me at check in. Never heard from anyone. I called in the afternoon to see the status- and a different agent said he had called me an hour and a half ago and couldn’t reach me. He had called some unknown phone number. It was very annoying. When I picked up my car, I had a third agent. It was very inconvenient for me to come that late- not enough attention to detail. The service has not been as good since this dealership changed hands.
Recently had regular service on my car. The service on the car was fine, loaner car was good. Dealing with the service agent was not great. I confirmed the phone number to reach me at check in. Never heard from anyone. I called in the afternoon to see the status- and a different agent said he had called me an hour and a half ago and couldn’t reach me. He had called some unknown phone number. It was very annoying. When I picked up my car, I had a third agent. It was very inconvenient for me to come that late- not enough attention to detail. The service has not been as good since this dealership changed hands.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Andrea. I apologize for the communication issues and any inconvenience they caused during your service visit. We value your business and would like to ensure a better experience in the future. If you have any further concerns or need assistance, please feel free to contact me directly. Best, Anastasia Stergiou - Service Director - 8475105460
My service was as usual great. This is my 4th car from this dealership. Goes back to when Marty Bredeman owned it. I’m very satisfied, and love the cafe and the Irish chef. Good food and he’s entertaining 😊
My service was as usual great. This is my 4th car from this dealership. Goes back to when Marty Bredeman owned it. I’m very satisfied, and love the cafe and the Irish chef. Good food and he’s entertaining 😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia, thank you for sharing your feedback about our service team! We are honored to have your continued business and we look forward to seeing you again at Fields Lexus Glenview. Have a great day!
Jesse as always is very helpful and never fails to send me reminders when it’s time for my car maintenance, Awesome service.
Jesse as always is very helpful and never fails to send me reminders when it’s time for my car maintenance, Awesome service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your love for Jesse's service and support! We look forward to seeing you again at Fields Lexus Glenview. Enjoy the road ahead!
Jeff and Carlos were excellent. Jeff explained that a brake job was not needed at this point, also checked front tire and had all tires inflated to proper pressure.
Jeff and Carlos were excellent. Jeff explained that a brake job was not needed at this point, also checked front tire and had all tires inflated to proper pressure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi George! We're pleased to hear Jeff and Carlos took such good care of you. Thank you for choosing Fields Lexus Glenview and for sharing your experience!
Malinda is the best I’ve been a customer since 2002 she never disappoints which is why I buy my cars there Her personality is like no other
Malinda is the best I’ve been a customer since 2002 she never disappoints which is why I buy my cars there Her personality is like no other
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Being your go-to dealer is a real honor! Thank you for choosing Fields Lexus Glenview and for sharing your support for Malinda. We'll see you for your next purchase!
Jeff is the best. He came over to fetch me and explain what needs to be done on my next visit. He was so pleasant and accompanied me to the cashier and pointed where my car was parked.
Jeff is the best. He came over to fetch me and explain what needs to be done on my next visit. He was so pleasant and accompanied me to the cashier and pointed where my car was parked.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rhodora, it's a joy to read your review of Jeff at Fields Lexus Glenview. We’re thrilled to hear he made your visit smooth and enjoyable. Safe travels ahead!
I have always received great service at Field’s Lexus. They explain the charges and what is needed and never overcharge. They make sure my car runs in tiptop shape.
I have always received great service at Field’s Lexus. They explain the charges and what is needed and never overcharge. They make sure my car runs in tiptop shape.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sue, we're so happy to hear you're satisfied with our service team here at Fields Lexus Glenview. It's always our goal to keep your car running smoothly! Safe travels!
Jeff is always our first go to person when we have an issue with our car. We’ve always had the best treatment as we did with our last visit and feel so comfortable with explanation of what is has to be done has been done or what needs to be done. Jeff is always pleasant and helpful and the dealership itself is wonderful because of the breakfast and luncheon and the cleanliness friendliness and comfort while waiting. I would have highly recommend Fields two friends and family.
Jeff is always our first go to person when we have an issue with our car. We’ve always had the best treatment as we did with our last visit and feel so comfortable with explanation of what is has to be done has been done or what needs to be done. Jeff is always pleasant and helpful and the dealership itself is wonderful because of the breakfast and luncheon and the cleanliness friendliness and comfort while waiting. I would have highly recommend Fields two friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review of Jeff and our team! We're glad you had such a pleasant experience. We can't wait to welcome you back to Fields Lexus Glenview. Enjoy your day!
Nice service and I appreciate the 2 years complementary service for certified car I just have a tire issue not done yet but the service department ask me to bring the car any time to repair it
Nice service and I appreciate the 2 years complementary service for certified car I just have a tire issue not done yet but the service department ask me to bring the car any time to repair it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sufyan, thank you for choosing Fields Lexus Glenview and for sharing your experience here! We hope your tire issue is resolved smoothly at your next visit. Safe travels!
Wonderful experience at Fields Lexus Glenview. Fields Lexus is the best in providing exceptional customer service! Service Manager Jeff Kaddatz is outstanding in his service expertise and knowledge! He takes the time to explain things to us and we trust his advice. Jeff is professional and kind and why we continue to purchase and service our vehicles at Fields Lexus Glenview. More than 5 stars for customer service. Everyone is so helpful and kind. You can even watch a video of your car being serviced while enjoying breakfast at this dealership. Best customer service!
Wonderful experience at Fields Lexus Glenview. Fields Lexus is the best in providing exceptional customer service! Service Manager Jeff Kaddatz is outstanding in his service expertise and knowledge! He takes the time to explain things to us and we trust his advice. Jeff is professional and kind and why we continue to purchase and service our vehicles at Fields Lexus Glenview. More than 5 stars for customer service. Everyone is so helpful and kind. You can even watch a video of your car being serviced while enjoying breakfast at this dealership. Best customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kim and Sal, your wonderful feedback means the world to us! We're delighted knowing that Jeff and the team were so knowledgeable and helpful. Thank you for your support and we'll see you next time at Fields Lexus Glenview!