Reviews
I was very pleased with the service I received.
I was very pleased with the service I received. Marvin was very communicative and the service on my car was completed in a timely fashion.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bob, we're glad to hear Marvin took such great care of you. Thank you for choosing Fields Lexus Glenview and for sharing your experience!
I’m disappointed that Fields Lexus sold me a certified
I’m disappointed that Fields Lexus sold me a certified vehicle with mismatched paint that was never disclosed before purchase.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about your dissatisfaction with the condition of your vehicle. We aim for full transparency during the sales process, and we'd be happy to clear up any confusion. Please give me a call so that we can address this issue and work towards an agreeable resolution. Thank you, James Kennedy - Pre-Owned Sales Manager - (847) 510-5535
Thank you, James. I’m willing to discuss this, but I’d like to keep our communication in writing so there’s no confusion. I drove over three hours to purchase this vehicle because I trusted that it was a Lexus Certified Pre-Owned vehicle. My concern is how the mismatched paint and other issues could have been missed during the certification process. I’m hoping we can find a fair way to address these concerns and come to a resolution.
Great job PAUL.
Great job PAUL. You are the BEST. I ENJOY TO BE YOUR CLIENT FOR MANY YEARS. YOU ARE VERY FRIENDLY, PROFESSIONAL AND HELPFUL AT THE EVERY MOMENT SINCE WE HAD MEET. I APPRECIATE YOUR HELP VERY MUCH. YOU ARE DOING GREAT JOB TO HELP YOUR CLIENT, LIKE MYSELF. LOOKING FORWARD TO SEE YOU AGAIN. YURI ILKEVITCH
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Yuri, we are so grateful for your loyal business and wonderful feedback! Thank you for choosing Fields Lexus Glenview and highlighting Paul's professionalism and dedication. See you next time!
Chris and the technician team worked very hard to figure
Chris and the technician team worked very hard to figure out my truck hatch problem. Chris was very kind and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind words about Chris and the technician team! We are glad to hear they provided excellent care. We are always here to help with any future auto needs at Fields Lexus Glenview!
Marvin did an exemplary job helping me when I had a nail
Marvin did an exemplary job helping me when I had a nail in my tire. He gave me a great Customer Service and I waited in the café for my tire to be replaced. It’s nice to trust the people to take care of your issues at Fields Lexus Kudos!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear Marvin went above and beyond while helping with your tire repair. We’ll let him know how much you appreciate his terrific support. Thank you for putting your trust in Fields Lexus Glenview!
Great service from Marvin and the service team as is the
Great service from Marvin and the service team as is the norm - courteous, professional and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dorothy - We are thrilled that Marvin and our team provided you with top-notch service! We look forward to your next visit, here at Fields Lexus Glenview! Safe travels.
Service was great!
Service was great! Jesse was very helpful and professional . He kept me informed about my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Fields Lexus Glenview!
Great experience overall.
Great experience overall. Email responses were always very prompt, and communication was proactive and clear. Everyone was patient, helpful, and very professional throughout the entire process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Yongli! We are grateful for your feedback and happy to hear that you had a prompt and clear communication with our team. We hope to welcome you back to Fields Lexus Glenview again!
For years I’ve had my Lexus serviced at Fields.
For years I’ve had my Lexus serviced at Fields. I love their service department and Marvin has taken good care of me and my car. He is knowledgeable and always is accurate with every detail. He is the best!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donna, thank you for your years of loyalty and for trusting Marvin at Fields Lexus Glenview to keep your car in top shape! We look forward to serving you for many more miles ahead.
Always great service.
Always great service. A pleasure to be treated so well! There reputation is earned every day!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, thank you for taking the time to write Fields Lexus Glenview a review!