Skip to main content

Imperial Toyota

(1,485 reviews)
Visit Imperial Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00am–6:00pm Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (508) 905-5217 (508) 905-5217
Used (508) 905-5216 (508) 905-5216
Service (508) 488-9449 (508) 488-9449

Reviews

(1,485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

Great Service!

I cant speak highly enough of my experience with Richard Haskell.He was patient and spent hours answering my questions and providing tons of information. He made the process incredibly easy and took extra steps to help. Richard is true professional and genuinely nice guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Zenadie! Your kind words about Richard are very appreciated! Thank you again!

Very smooth

I had a great experience. Chris Ladd was great helped me get the car I wanted for the price I wanted. Couldn’t ask for a better dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We couldnt ask for a better customer! It was great working with you, and we can't wait to see you again!

Excellent Service!

Chris was great -- made the car buying experience very smooth & comfortable. Helped me set up my music & was just an awesome professional to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very grateful for your review Sadie! We love the kind words about about Chris!

Excellent customer service!

The service team provided a state inspection and serviced my car. It's a one stop shop and stress free. One of the main reason I love working with Toyota. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for rating our team members so highly! Its really uplifting for the whole team!

Awesome and awesome sales person

Good service. Easily to deal with. Got what I wanted, price and the vehicle. I would lease or purchase again and refer this dealer to any one I know

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you sir! Recommendations are the best thing in our line of work! Thank you!

Excellent Service

Chris was very good and made the car buying experience very smooth. He explained everything from top to bottom. Anyone needing to buy a car i’ll recommend chris to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Eddy! We can't tell you how much great recommendations like yours mean to us!

Dealer response

Thank you for your time and comment. Best of luck

Hany is great

We came in to look at a CPO Sienna and Hany, the sales person who helped us, was great. He was very knowledgeable about the car, polite, considerate, and a pleasure to work with. He made the difference in where we chose to buy our car since we were dealing with a couple dealerships at the same time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great ratings of our team members! We're very proud of our team, and we're so happy to know they're going beyond!

Dealer response

Best of luck with your new Toyota. Thank you for your time and comment.

Stress free !!

The sales consultant, Hany Arian was very helpful and we enjoyed dealing with him. He went out of his way to keep us informed and updated. Hany has a great personality and makes you feel comfortable. Need more people like Many Arian. Regards George and Mija Murphy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the incredible review of Hany! We'll let him know!

Customer Service

Just to let you know I was very satisfied with the service I received when I brought my Corolla for it's 15,000 Maintenance checkup. I was very fortunate to have Tony Roma as a Service Advisor, He made sure that I got a ride to and from work as my car was being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We were lucky to have you as a customer! Thank you so much for great to work with, and we'll pass this on to Anthony!

skip this place

My vehicle was sold to me with a DVD player as an option, I did not have a dvd to try so I took their word that it worked. Well guess what it doesn’t work and they won’t fix it

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Michelle. We're sorry that the experience wasn't the best, but we'd be more than happy to discuss the issue again just to clear it all up. Whenever you get a chance just give us a call and ask for our GM. Thank you.