Reviews
Ron was great, every time I go in to the store he helps
Ron was great, every time I go in to the store he helps me get things figured out. Brian is also really great to work with he has such a great attitude and is very welcoming
Ron was great, every time I go in to the store he helps
Ron was great, every time I go in to the store he helps me get things figured out. Brian is also really great to work with he has such a great attitude and is very welcoming
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alyssa, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Consistently pleasant and professional.
Consistently pleasant and professional. No pressure tactics used?.r Ron and Latisha are easy to work with and I would recommend others to specifically request them when scheduling service.
Consistently pleasant and professional.
Consistently pleasant and professional. No pressure tactics used?.r Ron and Latisha are easy to work with and I would recommend others to specifically request them when scheduling service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lisa, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Everything was good all round.
Everything was good all round. Except when they said I needed new spark plugs when I just got them replaced 2 months before oil change.
Everything was good all round.
Everything was good all round. Except when they said I needed new spark plugs when I just got them replaced 2 months before oil change.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My usual service representative where not present, the
My usual service representative where not present, the person that helped me was very nice I just dis not feel that she was very informed and the process was not as smooth as usual. I am usually more informed about what is wrong with my car, the correct pricing and where my car is I n the process.
My usual service representative where not present, the
My usual service representative where not present, the person that helped me was very nice I just dis not feel that she was very informed and the process was not as smooth as usual. I am usually more informed about what is wrong with my car, the correct pricing and where my car is I n the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share your feedback and regret that your service experience fell short of expectations. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We appreciate your continued business and would like the opportunity to learn more about what happened and make this right. Please feel free to reach out to us directly at (rbaranchik@Group1Auto.com) so we can discuss your experience further. Roxana Baranchik - General Manager Lexus of Santa Fe | rbaranchik@Group1Auto.com
Pleasant waiting area, polite and helpful customer
Pleasant waiting area, polite and helpful customer service. Immediate attention and prompt waiting time. Beverages and snacks provided and was given text with rep for notices of car condition. Complimentary wash was a bonus.
Pleasant waiting area, polite and helpful customer
Pleasant waiting area, polite and helpful customer service. Immediate attention and prompt waiting time. Beverages and snacks provided and was given text with rep for notices of car condition. Complimentary wash was a bonus.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have had a Lexus for 12+ years.
I have had a Lexus for 12+ years. Have been to many dealerships to buy, diagnose and service my Lexus. Tisha at Lexus of Santa Fe and her team are outstanding every time.
I have had a Lexus for 12+ years.
I have had a Lexus for 12+ years. Have been to many dealerships to buy, diagnose and service my Lexus. Tisha at Lexus of Santa Fe and her team are outstanding every time.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found Tisha to be so supportive during your experience here at Lexus of Santa Fe. Please don't hesitate to reach out if there's anything additional we can do for you.
BRYAN Brennan is the most knowledgeable parts and sales
BRYAN Brennan is the most knowledgeable parts and sales person I?ve ever met in my life knows everything about everything. You?re lucky to have this man.
BRYAN Brennan is the most knowledgeable parts and sales
BRYAN Brennan is the most knowledgeable parts and sales person I?ve ever met in my life knows everything about everything. You?re lucky to have this man.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. If you have any further questions, please don't hesitate to reach out!
I wanted to take a moment to express my appreciation for
I wanted to take a moment to express my appreciation for the wonderful service provided by your service Department. My visit was handled with professionalism, efficiency, and genuine care for the customer. In particular, I?d like to recognize Service Director Brian Brannan for doing a truly outstanding job. His leadership, attention to detail, and commitment to customer satisfaction make a real difference. It?s clear that he sets a high standard for excellence across the team. Thank you delivering such exceptional service - it?s a pleasure to be a Lexus of Santa Fe customer. Warm regards, Richard Russell
I wanted to take a moment to express my appreciation for
I wanted to take a moment to express my appreciation for the wonderful service provided by your service Department. My visit was handled with professionalism, efficiency, and genuine care for the customer. In particular, I?d like to recognize Service Director Brian Brannan for doing a truly outstanding job. His leadership, attention to detail, and commitment to customer satisfaction make a real difference. It?s clear that he sets a high standard for excellence across the team. Thank you delivering such exceptional service - it?s a pleasure to be a Lexus of Santa Fe customer. Warm regards, Richard Russell
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
They were so kind and helpful to me.
They were so kind and helpful to me. I was out of state and had never used this dealer. They bent over backwards to assist me in getting my issue resolved
They were so kind and helpful to me.
They were so kind and helpful to me. I was out of state and had never used this dealer. They bent over backwards to assist me in getting my issue resolved
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Valerie, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
It was a great experience.
It was a great experience. They were real busy, but all the employees would always check on us during our wait. I have already recommended to my friends.
It was a great experience.
It was a great experience. They were real busy, but all the employees would always check on us during our wait. I have already recommended to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase