Mitchell Chrysler Dodge Jeep RAM

The service was very professional from the lady (forgot her name) was very respectful and nice.

Mr. West is the best man ever!! Thoughtful, concerned, and very personal!! Best yet! Can’t thank him enough!

Spoke with Kiara Nash the best customer service I’ve experienced in a long time.She kept me updated on everything I needed to know and worked with me in every way possible most definitely will be back so this dealership can handle all my vehicle needs

I purchased a used vehicle online from Mitchell CDJR. Zane Wallace and Tommy Highsmith did a great job of describing the vehicle with photos, paint meter readings, etc. When I arrived, it was exactly as described..... no surprises. The closing was fast and easy with no pressure to buy dealer add ons, warranties, etc. I highly recommend this dealership!

Austin Parsons was such a pleasure to speak with. He was friendly, upbeat, knowledgeable, and helpful by answering questions and providing great information about each vehicle that I was interested in.

Austin Parsons has a great work ethic, helpful & friendly . Would recommend anytime for all your car needs !

Mitchell was very attentive and considerate. I am having the car shipped to me so I am hopeful g go or a great car.

Mitchell CDJR sets the standard for customer service. 1100 miles from home, Check Engine light comes on in our 2020 Ram and noticeable engine issues. Contacted Mitchell CDJR, Wesley Roberson, Service Advisor, instructs us to bring it in and they will investigate. This was after another dealership, informed us that they could look at it in a month. After review Wes had to deliver the bad news that there was a catastrophic engine failure. Dave Marshall, Service Manager assured us that they would do everything possible to expedite delivery of parts, and required shop time to get us back on the road. Additionally, he committed to a timeline that would keep us from returning home to the northeast while waiting for repairs. We contacted a national car rental agency and learned they had no cars available. Dave assured us they would help, and connected us with Jessica Mcguffin, Customer Coordinator. She arranged a weekly rental, and drove us to Mitchell Nissan to pick up the car. The rental was a 2024, reasonably priced and very easy on gas. Upon return Dave provided a loaner, while Tech Mike Ray finalized the major repairs. Once complete we were assured that driving the 1100 miles home would be fine. Most of those miles were on interstate, there were, and have been, no issues. I realize that this is a lengthy review, but this team needed to be recognized for their natural customer service and actions.

Mitchell CDJR sets the standard for customer service. 1100 miles from home, Check Engine light comes on in our 2020 Ram and noticeable engine issues. Contacted Mitchell CDJR, Wesley Roberson, Service Advisor, instructs us to bring it in and they will investigate. This was after another dealership, informed us that they could look at it in a month. After review Wes had to deliver the bad news that there was a catastrophic engine failure. Dave Marshall, Service Manager assured us that they would do everything possible to expedite delivery of parts, and required shop time to get us back on the road. Additionally, he committed to a timeline that would keep us from returning home to the northeast while waiting for repairs. We contacted a national car rental agency and learned they had no cars available. Dave assured us they would help, and connected us with Jessica Mcguffin, Customer Coordinator. She arranged a weekly rental, and drove us to Mitchell Nissan to pick up the car. The rental was a 2024, reasonably priced and very easy on gas. Upon return Dave provided a loaner, while Tech Mike Ray finalized the major repairs. Once complete we were assured that driving the 1100 miles home would be fine. Most of those miles were on interstate, there were, and have been, no issues. I realize that this is a lengthy review, but this team needed to be recognized for their natural customer service and actions.

I purchased a used Dodge Journey (2016) in March 2023 from this dealership. Withing 7 days of driving off the lot, the ABS light came on. I was told it was just a sensor, then was told it was the ABS module and that the dealership would make the repair once the part arrived. It is now 16 months LATER, and repair still hasn't been done, nor has the dealership taken any attempt to correct or communicate. Unacceptable!