Midlands Honda

Buyer beware they do not stand by their warranties or extended warranties. They tell you to go elsewhere and pay for it when you’ve already got warranties and extended warranties that will cover this bad customer service and they’re scamming people out of money for these extended warranties and other programs.

Not a Happy Customer! First took my Honda here last year to have my door lock changed. They instead changed out the door handle for $900, leaving the issue of the lock not being fixed. Had to speak with a manager to get it corrected. Who pays $900 for a door handle on a 2008 Honda! Smh, Brought the car back here this morning, 3-21-2026. The car was to be checked for a flywheel issue and an oil leak. The young lady called me, explained where the oil was coming from, I asked about the fly wheel was told that it would be a separate charge! She wanted to charge me 3 times! Asked for a manager, waited 10 minutes for another lady who came on the phone, she was nasty and rushed me off the phone. So disappointed, the purpose of coming here is that it is a certified Honda dealership. My car got quoted for $5000 worth of work, mind you, the car was running and driving. I drove it up there. When I went to pick it up after I was told 9 minutes before they close -which they did that on purpose- my car would not start, making noise it NEVER did. When I brought it there The car wasn’t making any type of noises me trying to start my car. Sounds like something was going to fall off or catch on fire. It was horrible. I know that they did this on purpose because why would you wait nine minutes until closing time, even though the car was there at 10 am, was quoted 2 hours, because you already knew I was an unhappy customer,r instead of making it right, ht they just screwed the car up even more. This is the worst place to come. They do not give great service. They want me to just lie down and take it like it was my fault, but the car was running when I brought it up there. I know they did this on purpose. They think it's funny, and I am to just deal with them screwing the car up on purpose! Worst experience, I will never come back or buy a car from here. The rudeness, the not knowing what to do, the rushing me off the phone like my concern is not valid! You want my money, but give me trash service! So disappointed! I will be contacting the General Manager, Regional, whoever. This is unacceptable! UPDATE - NO ONE HAS REACHED OUT. EVERY TIME I CALL, THE MANAGER IS BUSY! NO ACCOUNTABILITY!

I purchased a 2019 Infiniti QX60 from Midlands Honda on May 15, 2025, after driving over 2.5 hours to Columbia. From the start, the experience was riddled with red flags. The salesperson, Charles, repeatedly called and texted urging me to “hurry up” because he had a poker game to get to. That set the tone for what turned out to be a rushed, careless transaction. Upon arrival, I discovered the vehicle had over 1,000 more miles than listed on AutoTrader. All he had to say was “oh someone’s getting in trouble” . To make matters worse, the back driver-side seat upholstery was detached, with staples visibly hanging. Charles acknowledged the issue and wrote a note promising it would be repaired, but said it would take a month. I was refunded a small amount for the mileage discrepancy, but the seat remains unfixed. The car was listed for $19,923 online, but Charles insisted I couldn’t get that price unless I financed through them, despite me being a cash buyer. This bait-and-switch tactic is misleading and unethical. Since the purchase, I’ve called and texted multiple times with no resolution. The lack of follow-up and accountability is unacceptable. I shouldn’t have to chase down a dealership to honor basic commitments. If you value transparency, professionalism, and respect for your time and money, I strongly recommend looking elsewhere.

Salesmen said discount given. Lots of foreigners and no Europeans. Hairs and braids on all of us too long for church and work. Chaste_ maybe. But guards and officers and mighty need hair cuts and good hygiene.

Sold me a vehicle with a bad title refuse to take it back very unprofessional

The following is my experience buying a car from Midlands Honda in Columbia, SC. I purchased a 2017 VW Golf GTI on 12/09/24 for roughly $21k. The salesman drove an hour to pick me up and we arrived after dark where I test drove the vehicle in a light rain. After inspecting the vehicle, we went inside and signed the papers. The first night I had it, the entire interior flooded through the sunroof. Apparently there are cracks along the frame of the sunroof, so when it rains heavily water xxxxxxand leaks through the seal. Water went down the inside of the windshield, dripped onto the dash, the seats, and entertainment system and pooled up on the carpet, especially the passenger side. The screen in the entertainment system was damaged from the water and the sound deadening underneath the carpet of the interior soaked up water like a sponge. Over the next five days I called no less than ten times and spoke with at least five different people. At least three people took my number and assured me someone would call back. Most sales people hung up when I asked for a sales manager. Eventually, one helpful salesman noticed I had called a number of times and helped me get in contact with a sales manager, who promised to leave my number with the general manager and assured me the GM would call on Monday. This did not happen. I was not asking for them to take the car back, nor was I being unreasonable on the phone. I was not angry, I just wanted to speak to someone of authority about helping to pay for the damage from the leak in the sunroof. I would have even brought it to them for them to see the damage themselves. I do not think that I was being unreasonable, and I would expect that most dealerships with any care for their customers that sold a car without noticing the defective sunroof in their “124 point inspection” that caused a flood would at least have the courtesy to talk to me on the phone. This does not appear to be the case at Midlands Honda. I suspect they also cleared codes from the car to stop the check engine light from being on instead of fixing the issues, because two days after purchase the check engine light came on for an Evap leak (yes the gas nozzle is tightly on). Another issue that immediately showed itself is when I attempted to use the windshield wiper fluid on the rear window, fluid came pouring out of the headliner onto the back seat. They also advertised a warranty for the vehicle on the website (and with a sticker on the car) that when I arrived they told me it could not actually be offered due to the age of the car. I also was charged an additional $900 for a “premium package” that was explained as 3 free oil changes at my closest dealership owned by them, but I was not able to get any paper saying this, and I do not know if I will actually be able to redeem this until I attempt to get the oil change. We will see. During financing talks, the four square came out and I was shown my monthly payment that goes along with my down payment. This did not add up with the APR (that I had to talk with a finance manager to identify) and the total payment price over the specified duration of time, and only after getting a quote directly from the finance manager (and around the salesman) that I kept with me was I able to get the monthly payment that I expected when I arrived and not the one the salesman was trying to now give me. This was interesting as nothing about the terms changed, the monthly payment lowered. I asked repeatedly, but it was not able to be explained to me what the $52 /mo discrepancy was from the salesman’s number and the finance manager’s number, nor was it explained why it had randomly gone up when I arrived at the dealership. To be transparent, I was offered a small incentive to sign on the spot as well. I wanted to like this dealership and the salesman. It was nice of them to pick me up, and when I left with the car, I was happy with the deal and what had transpired, even if some st

Asked Caleb to take a video of the interior of a car that they had for sale and he did. He was very attentive about answering questions as well. I'm much satisfied with his help. Thank you Caleb

We purchased a used car from your lot. In less than 4 months the break pads, rotors and calipers went bad in the vehicle. This is one of the main things a service department should replace or fix in order to sell the car. I am aware that breaks should last well over 10k miles from the time the car is purchased on your lot , even as used. This car is under that mileage by far and the whole break system is bad. This is a basic SAFETY for this car to leave your lot - the break system. We have brought the car in and service wanted to charge us $2600.00 to fix this issue when it never should have left your lot in this condition. I have called 3 other service departments, and have receipts showing that this is way overcharged for the repair - especially for something that should have been replaced before the sale of the vehicle. Every other service department was under $1500 . We have now waited OVER A MONTH to resolve this issue with your service manager - people need their vehicles. This car is for my daughter- driving to school, not only does she not have her vehicle to get to school but it was sold unsafe. My husband is a senior manager for a company that buys MANY vehicles from for their employees from you. Although he is quieter than myself and tried to resolve the issue. I have lost my patience. I have called with no return call, and I have plenty of time to address this. I will be filing complaints with every outlet I can and contact every outlet I can to review and complain on your company. I am doing my research. I will be reporting you everywhere I can and I will also contact his company officers to let them know that you are selling unsafe vehicles, and explain this car went to a young student and the danger behind your service department to save a penny and the extravagant charge you are trying to charge us for your mistake leaving the inspection on your lot.

Typical car dealer. Sit around the dealership for 6 hours and leave feeling violated. Finance guy lied about the price and coverage of an extended warranty and found out about it after we received the paperwork in the mail. Did not tell us that they only had one key for the vehicle until after the sale. Put the cheapest set of mismatched tires imaginable on nice cars to move inventory. Give you an insulting offer for your trade in. Transmission is already acting up and it sounds like a wheel bearing is going out less than 1000 miles later. Go anywhere else...except Jim Hudson. They would get 0 stars.

This dealership runs hot and cold. One time you visit and all is well, questions answered, okey dokey. Next time there is a problem you feel should never have happened. Last week I had my car in for service. And of course there is the "Multi Point Inspection." You and I know why that is a must. And sure enough a replacement rec was made for a part(s) that was almost brand new. Seriously, almost brand new. I went home, double checked my info (paper work) and sure enough, I was correct. As is customary for me, I like to speak to someone in person or on the phone directly. I put in a call for the service advisor. Had to leave a message with the person who answered the phone - this assumes it was forwarded to the advisor), but after two days no one has bothered to return the call. So, I feel justified in leaving this review. I cannot trust a dealership that is dishonest. This will be my last experience (and we bought this car from them). Very sad.