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InTouch Auto Outlet

(58 reviews)
Visit InTouch Auto Outlet
Sales hours: 10:00am to 8:00pm
Service hours: 10:00am to 8:00pm
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Sales Service
Monday 10:00am–7:00pm 10:00am–8:00pm
Tuesday 10:00am–7:00pm 10:00am–8:00pm
Wednesday 10:00am–7:00pm 10:00am–8:00pm
Thursday 10:00am–7:00pm 10:00am–8:00pm
Friday 10:00am–7:00pm 10:00am–8:00pm
Saturday 10:00am–8:00pm 10:00am–8:00pm
Sunday 11:00am–5:00pm 11:00am–5:00pm
(703) 659-0462 (703) 659-0462

Inventory

See all 231 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2021.
WELCOME InTouch Auto Outlet. Let InTouch Auto Outlet show you how easy it is to buy a quality used car in SPOTSYLVANIA VA. We believe fair prices superior service and treating customers right leads to satisfied repeat buyers.
Our friendly and knowledgeable sales staff is here to help you find the car you deserve priced to fit your budget. Shop our virtual showroom of used cars trucks and suv's online then stop by for a test drive

Service center

Phone number (703) 659-0462

Service hours

Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
10:00am–8:00pm
Saturday
10:00am–8:00pm
Sunday
11:00am–5:00pm

Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of InTouch Auto Outlet from DealerRater.

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They had a price online of 14,990 including dealer fees. Went in and they said 16,700 because of taxes and registration (which doesn't sound right because a quick look at the tax for auto sales the tax would have been about 630 and it's not 1000 ontop for registration but even if I'm wrong with that we can move on). I said I didn't want to go above 15,000 and they said 15,700 is what they would do (which makes more sense for, 14,990+630 is a little under that and then the rest is registration). I said I would need to think about it and had a couple test drives the next day but it would be up there still AND would let them now either the next evening or the day after that morning. They called me while I am driving home (I live an hour away so I was seriously interested) and say if I come back in that day they will do 15,000 but it is then and now only, the price will be back to 15,700 the next day. I told them I don't want to buy from them. If that kind of strong arm pressure and not allowing a day to consider is how they do business I don't want to buy from you. I didn't ask them to hold the car for me and not try to sell it to someone else in the interim. They then lied and said I asked for 4k or some nonsense below asking to my review on Cargurus is the only reason I am posting here.

They had a price online of 14,990 including dealer fees. Went in and they said 16,700 because of taxes and registration (which doesn't sound right because a quick look at the tax for auto sales the tax would have been about 630 and it's not 1000 ontop for registration but even if I'm wrong with that we can move on). I said I didn't want to go above 15,000 and they said 15,700 is what they would do (which makes more sense for, 14,990+630 is a little under that and then the rest is registration). I said I would need to think about it and had a couple test drives the next day but it would be up there still AND would let them now either the next evening or the day after that morning. They called me while I am driving home (I live an hour away so I was seriously interested) and say if I come back in that day they will do 15,000 but it is then and now only, the price will be back to 15,700 the next day. I told them I don't want to buy from them. If that kind of strong arm pressure and not allowing a day to consider is how they do business I don't want to buy from you. I didn't ask them to hold the car for me and not try to sell it to someone else in the interim. They then lied and said I asked for 4k or some nonsense below asking to my review on Cargurus is the only reason I am posting here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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They had a price online of 14,990 including dealer fees. Went in and they said 16,700 because of taxes and registration (which doesn't sound right because a quick look at the tax for auto sales the tax would have been about 630 and it's not 1000 ontop for registration but even if I'm wrong with that we can move on). I said I didn't want to go above 15,000 and they said 15,700 is what they would do (which makes more sense for, 14,990+630 is a little under that and then the rest is registration). I said I would need to think about it and had a couple test drives the next day but it would be up there still AND would let them now either the next evening or the day after that morning. They called me while I am driving home (I live an hour away so I was seriously interested) and say if I come back in that day they will do 15,000 but it is then and now only, the price will be back to 15,700 the next day. I told them I don't want to buy from them. If that kind of strong arm pressure and not allowing a day to consider is how they do business I don't want to buy from you. I didn't ask them to hold the car for me and not try to sell it to someone else in the interim. They then lied and said I asked for 4k or some nonsense below asking to my review on Cargurus is the only reason I am posting here.

They had a price online of 14,990 including dealer fees. Went in and they said 16,700 because of taxes and registration (which doesn't sound right because a quick look at the tax for auto sales the tax would have been about 630 and it's not 1000 ontop for registration but even if I'm wrong with that we can move on). I said I didn't want to go above 15,000 and they said 15,700 is what they would do (which makes more sense for, 14,990+630 is a little under that and then the rest is registration). I said I would need to think about it and had a couple test drives the next day but it would be up there still AND would let them now either the next evening or the day after that morning. They called me while I am driving home (I live an hour away so I was seriously interested) and say if I come back in that day they will do 15,000 but it is then and now only, the price will be back to 15,700 the next day. I told them I don't want to buy from them. If that kind of strong arm pressure and not allowing a day to consider is how they do business I don't want to buy from you. I didn't ask them to hold the car for me and not try to sell it to someone else in the interim. They then lied and said I asked for 4k or some nonsense below asking to my review on Cargurus is the only reason I am posting here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They responded right away! They sold the Truck while I was making up my mind.

They responded right away! They sold the Truck while I was making up my mind.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I bought my Honda Pilot 2011 from this dealer. I thought at first it was working very well. But after 2 days of driving it, heard a loud noise and a vibration every time i stepped on the gas. I brought the vehicle at Valvoline for change oil and was advised that there is a problem with the alternator and belt. I told the manager of this outlet and advised us no to believe on Valvoline's report stated that they are just taking advantage to us financially and even said that the vehicle is safe to drive. Still not convinced, I went back to this outlet for them to check on the vehicle and advised us ok go to a repair shop and have it fixed since you have a 2 year warranty, they will repair it 100 percent at no cost. I brought it to Meineke but the claims got denied. So I had it checked by another repair shop and was told that serpentine belt and engine cover unfortunately we are having a hard time with the approval. So the manager was lying about this as well. My car up until now is at the repair shop. If the car is really in good condition, this will not happen. This has been very stressful to us. I am hoping no one will be victimized again and for this outlet not to sell cars that are not in mint condition. This is my experience and I advise not to purchase vehicle from this outlet. I have learned my lessons.

I bought my Honda Pilot 2011 from this dealer. I thought at first it was working very well. But after 2 days of driving it, heard a loud noise and a vibration every time i stepped on the gas. I brought the vehicle at Valvoline for change oil and was advised that there is a problem with the alternator and belt. I told the manager of this outlet and advised us no to believe on Valvoline's report stated that they are just taking advantage to us financially and even said that the vehicle is safe to drive. Still not convinced, I went back to this outlet for them to check on the vehicle and advised us ok go to a repair shop and have it fixed since you have a 2 year warranty, they will repair it 100 percent at no cost. I brought it to Meineke but the claims got denied. So I had it checked by another repair shop and was told that serpentine belt and engine cover unfortunately we are having a hard time with the approval. So the manager was lying about this as well. My car up until now is at the repair shop. If the car is really in good condition, this will not happen. This has been very stressful to us. I am hoping no one will be victimized again and for this outlet not to sell cars that are not in mint condition. This is my experience and I advise not to purchase vehicle from this outlet. I have learned my lessons.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience highly recommend them. Go see them they are great guys. Bought 2017 ram dually

Great experience highly recommend them. Go see them they are great guys. Bought 2017 ram dually

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They sold me a lemon....bought a truck for 33,000 financing ended up being 66,000 and the truck is sitting in my driveway undriveable after 2 weeks of owning it ..dealership says its my fault for buying as is ....im at a loss for words...worst place ever to buy a car

They sold me a lemon....bought a truck for 33,000 financing ended up being 66,000 and the truck is sitting in my driveway undriveable after 2 weeks of owning it ..dealership says its my fault for buying as is ....im at a loss for words...worst place ever to buy a car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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They are very good people. I purchased 2022 silverado 2500. They got me fantastic interest rate. The experience was pretty good

They are very good people. I purchased 2022 silverado 2500. They got me fantastic interest rate. The experience was pretty good

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience . Came in for ford transit and ended up getting nv200 they have great selection of vehicles T very good price great financing options

Great experience . Came in for ford transit and ended up getting nv200 they have great selection of vehicles T very good price great financing options

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience highly recommend them purchased 2020ram 1500 it was quick and easy please go see them they are frigging nice people.

Great experience highly recommend them purchased 2020ram 1500 it was quick and easy please go see them they are frigging nice people.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This place will hide everything thats wrong with a vehicle and will not take any responsibility for the garbage they sold! They will take advantage of you1

This place will hide everything thats wrong with a vehicle and will not take any responsibility for the garbage they sold! They will take advantage of you1

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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