Reviews
I can not believe she (Lupita) is in leadership she has no business in a leadership role period! She is very unprofessional with her customer service and how she talks to you is crazy she should not be allowed to talk with customers on the phone. She makes you feel as if you are bothering her at her JOB! And she is not very knowledgeable when you ask her questions about her job "but she is a manger" that a joke is what that is. She needs training/coaching for future reference for sure.
I can not believe she (Lupita) is in leadership she has no business in a leadership role period! She is very unprofessional with her customer service and how she talks to you is crazy she should not be allowed to talk with customers on the phone. She makes you feel as if you are bothering her at her JOB! And she is not very knowledgeable when you ask her questions about her job "but she is a manger" that a joke is what that is. She needs training/coaching for future reference for sure.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent experience, staff was friendly and I felt they paid attention to my needs. Vehicle prep on used vehicle excellent
Excellent experience, staff was friendly and I felt they paid attention to my needs. Vehicle prep on used vehicle excellent
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Txmw503, for the great review! We’re so glad to hear you had an excellent experience at Five Star Ford Dallas and that our team took the time to listen to your needs. We’re especially happy you were pleased with the preparation of your vehicle! We truly appreciate your business and welcome questions about your purchase at 972-985-3600. Take care Thomas Bies, General Sales Manager
Joe C., Hennessy, and Preston in the aftermarket department made a lifelong dream come true!
Joe C., Hennessy, and Preston in the aftermarket department made a lifelong dream come true!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, cooptroop681! Thank you for taking the time to share such an amazing review! We love hearing that Joe, Hennessy, and Preston made your lifelong dream a reality. We're thrilled to have you as part of the Five Star Ford Dallas family, and we hope you love your new custom ride! Reach Joe and our team at 972-985-3600 for vehicle advice any time. Best regards, Thomas Bies, General Sales Manager
Raed was both personable and helpful through our car shopping process. Truly happy we bought from him and will send anyone looking for a ford to him and Five Star Ford of Dallas.
Raed was both personable and helpful through our car shopping process. Truly happy we bought from him and will send anyone looking for a ford to him and Five Star Ford of Dallas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Tuckwhite33, for the wonderful review! Raed is fantastic at making the car shopping experience both personable and helpful at Five Star Ford Dallas. We are truly touched by your recommendation and welcome all of your new Ford questions at 972-985-3600. We are here to help you fully enjoy your ride. Congratulations! Best regards, Thomas Bies, General Sales Manager
Raed was a pleasure to deal with! He is my go to guy moving forward. He handled everything and made me feel welcomed to the dealership. The full experience he provided is well worth driving 4 hours from Houston. I won't buy from any Ford other dealership I'll be back!! Thank you Raed!! Juan
Raed was a pleasure to deal with! He is my go to guy moving forward. He handled everything and made me feel welcomed to the dealership. The full experience he provided is well worth driving 4 hours from Houston. I won't buy from any Ford other dealership I'll be back!! Thank you Raed!! Juan
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the incredible review, Juan! Making a 4-hour drive from Houston is no small commitment, and we are so honored that Raed and our team made the trip to Five Star Ford Dallas well worth it for you. We love hearing that he made you feel right at home and handled everything seamlessly. We look forward to hearing from you in the future at 972-985-3600. Call for vehicle advice any time. Safe travels and thanks again, Thomas Bies, General Sales Manager
My visit to the five-star Ford Dallas location was excellent. From my arrival, Allen Elmore provided outstanding customer service. He made me feel relaxed and comfortable, avoiding any pressure to purchase. He listened to my needs and arranged a deal I was happy with. He and his team were helpful and welcoming. I would certainly recommend Allen and the dealership to anyone seeking to buy a car.
My visit to the five-star Ford Dallas location was excellent. From my arrival, Allen Elmore provided outstanding customer service. He made me feel relaxed and comfortable, avoiding any pressure to purchase. He listened to my needs and arranged a deal I was happy with. He and his team were helpful and welcoming. I would certainly recommend Allen and the dealership to anyone seeking to buy a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Is1gmc, We are so glad Allen took great care of you and helped you find a deal you were happy with. Thank you for choosing Five Star Ford Dallas, and please don't hesitate to reach out to our team at 972-985-3600 if you need anything else. Congratulations on your new Ford! Best regards, Thomas Bies, General Sales Manager
Sam Pack Ford is professional and absolutely goes the extra mile. As a female walking into the dealership alone, you will quickly know you are now in a place where you can feel safe. This has not been my experience in the past at other dealerships unfortunately, and I was just floored by their customer service at Sam Pack Ford. I continue to be impressed by this dealership and the professionalism and how much they intend to make you feel like you are taken care of. I would highly recommend them over any Ford dealership in the DFW Metroplex.
Sam Pack Ford is professional and absolutely goes the extra mile. As a female walking into the dealership alone, you will quickly know you are now in a place where you can feel safe. This has not been my experience in the past at other dealerships unfortunately, and I was just floored by their customer service at Sam Pack Ford. I continue to be impressed by this dealership and the professionalism and how much they intend to make you feel like you are taken care of. I would highly recommend them over any Ford dealership in the DFW Metroplex.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Kim, Thank you for such an inspiring review! Providing a safe, professional, and comfortable environment for every single guest who walks through our doors at Five Star Ford Dallas is our highest priority. We are so glad our team exceeded your expectations, and we’re deeply grateful for your recommendation in the DFW area. Safe travels, and we look forward to taking care of you for years to come! Please stay in touch at 972-985-3600. Best regards, Thomas Bies, General Sales Manager
Reese is freaking AWESOME this was the easiest car buying experience I have ever had. He made it so easy he went above and beyond for us. He let us know everything before we made the drive to the lot. Thanks for everything what a great experience. 10/10 ..
Reese is freaking AWESOME this was the easiest car buying experience I have ever had. He made it so easy he went above and beyond for us. He let us know everything before we made the drive to the lot. Thanks for everything what a great experience. 10/10 ..
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Vonned36, Thank you for the awesome review! Reese really is incredible, and we’re thrilled he made your drive out to Five Star Ford Dallas 100% worth it with a seamless purchase. Congratulations on your new vehicle, and thank you for choosing our team. We hope to hear from you again at 972-985-3600. Best regards, Thomas Bies, General Sales Manager
Really pleasant experience and got out fast. Staff was knowledgeable and friendly. My 3rd purchase with them
Really pleasant experience and got out fast. Staff was knowledgeable and friendly. My 3rd purchase with them
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Scott, Thank you so much for your continued trust in our team at Five Star Ford Dallas. We’re happy to hear that Reese and our team provided another fast, pleasant, and smooth experience. Enjoy the new ride, and we look forward to hearing from you again. Reach us at 972-985-3600 for technical or care advice. Best regards, Thomas Bies, General Sales Manager
Reese was great to work with. He really listened and knew his products. Ask for him when you visit!
Reese was great to work with. He really listened and knew his products. Ask for him when you visit!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dan, Thank you for the awesome review and recommendation! We’re delighted that Reece provided such a attentive, knowledgeable experience during your visit at Five Star Ford Dallas. We appreciate your trust in our team and welcome your questions at 972-985-3600. We want you to fully enjoy your vehicle. Best regards, Thomas Bies, General Sales Manager