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Five Star Ford Dallas

(1,992 reviews)
Visit Five Star Ford Dallas
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–7:30pm 7:00am–7:00pm
Tuesday 8:30am–7:30pm 7:00am–7:00pm
Wednesday 8:30am–7:30pm 7:00am–7:00pm
Thursday 8:30am–7:30pm 7:00am–7:00pm
Friday 8:30am–7:30pm 7:00am–7:00pm
Saturday 8:30am–8:30pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
View 6 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

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New (469) 551-4027 (469) 551-4027
Used (469) 551-4024 (469) 551-4024
Service (469) 551-4025 (469) 551-4025

Inventory

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About our dealership

This seller has been on Cars.com since May 2022.
For a great selection of new Ford vehicles and access to professional auto repairs come to Sam Pack?s Five Star Ford Dallas. The team at our Ford dealership in Dallas TX works hard to provide each guest with an exceptional experience and we have staff members that speak many different languages to better serve our diverse customer base. Whether you?re shopping for a new Ford truck or want to schedule Ford service nearby you can always count on our Dallas Ford dealer!

As one of the largest Ford dealers in Dallas we?re confident that we have the right vehicle at the right price for you.
When can we come see you?

Service center

Phone number (469) 551-4025

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Landon Alvarado headshot
Landon Alvarado
Sales Professional
(33 reviews)
Jay Esparza headshot
Jay Esparza
Sales Professional & EV Specialist
(21 reviews)
Darian Rivera headshot
Darian Rivera
Sales Professional
(20 reviews)
Shaun Anderson headshot
Shaun Anderson
Sales Manager
(18 reviews)
Jose Ruiz headshot
Jose Ruiz
Sales Professional
(18 reviews)
ADOLFO LEON headshot
ADOLFO LEON
Sales Professional
(17 reviews)
Tyrone Burks headshot
Tyrone Burks
BUSINESS DEVELOPMENT
(13 reviews)
Jillian Kehoe headshot
Jillian Kehoe
Sales Professional
(12 reviews)
John Ballard headshot
John Ballard
Business Manager
(91 reviews)
Quinn Maloney headshot
Quinn Maloney
Business Manager
(63 reviews)
LaRay Wilson headshot
LaRay Wilson
Sales Professional / Leasing Professional
(59 reviews)
Allen Elmore headshot
Allen Elmore
Internet Sales Professional/ Equity Analyst
(40 reviews)
Shawn Khan headshot
Shawn Khan
Sales Professional
(51 reviews)
Jose Amaurys headshot
Jose Amaurys
Sales Professional
(12 reviews)
Tarek Salama headshot
Tarek Salama
Finance Manager
(47 reviews)
Preston Carpenter headshot
Preston Carpenter
FS Performance Director
(24 reviews)
Brian Huth headshot
Brian Huth
General Manager
(19 reviews)
Wally Bello headshot
Wally Bello
Sales Professional
(17 reviews)
Lupita Nunez headshot
Lupita Nunez
Aftermarket Manager
(48 reviews)
Thomas Bies headshot
Thomas Bies
General Sales Manager
(15 reviews)
Reese Tortone headshot
Reese Tortone
Sales Professional
(11 reviews)
Anthony Saenz headshot
Anthony Saenz
Fleet/Performance Service Advisor
(9 reviews)
Felix N. Vasquez JR. headshot
Felix N. Vasquez JR.
Ford Master Certified Service Advisor
(7 reviews)
Moe Serour headshot
Moe Serour
Pre-owned Sales Manager
(5 reviews)
Jerry Thompson headshot
Jerry Thompson
Service Director
(9 reviews)
Victor Ramirez headshot
Victor Ramirez
Service Advisor
(6 reviews)
Mark Gray headshot
Mark Gray
Service Drive Manager
(6 reviews)
Anna Alison headshot
Anna Alison
Internet Sales Manager/Leasing Specialist
(51 reviews)
Yama Ameen headshot
Yama Ameen
Internet Director/ Business Development
(48 reviews)
Luis Quinones headshot
Luis Quinones
New Vehicle Sales Director
(30 reviews)
Sam Sallam headshot
Sam Sallam
Sales Professional
(13 reviews)
Johnny Vines headshot
Johnny Vines
New Vehicle Sales Manager
(8 reviews)
Chris Ballard headshot
Chris Ballard
Finance Director
(4 reviews)
Annette Congrove headshot
Annette Congrove
Service Advisor
(3 reviews)
Adrian Sanchez headshot
Adrian Sanchez
Sales Professional
(2 reviews)
John Sharpe headshot
John Sharpe
Parts Specialist
(2 reviews)
Ray Trevino headshot
Ray Trevino
Used Car Director
(2 reviews)
Marlon Reyes headshot
Marlon Reyes
New Vehicle Sales/ Inventory
(1 review)
Kwamae Byers headshot
Kwamae Byers
Sales Professional
Karen Martin headshot
Karen Martin
Marketing Consultant
Darin Pearcy headshot
Darin Pearcy
Parts Director
Eliso Sanchez headshot
Eliso Sanchez
Sales Professional
Brenda Verhagen headshot
Brenda Verhagen
Service Admin

Reviews

(1,992 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford Dallas from DealerRater.

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Joe C., Hennessy, and Preston in the aftermarket department made a lifelong dream come true!

Joe C., Hennessy, and Preston in the aftermarket department made a lifelong dream come true!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations, cooptroop681! Thank you for taking the time to share such an amazing review! We love hearing that Joe, Hennessy, and Preston made your lifelong dream a reality. We're thrilled to have you as part of the Five Star Ford Dallas family, and we hope you love your new custom ride! Reach Joe and our team at 972-985-3600 for vehicle advice any time. Best regards, Thomas Bies, General Sales Manager

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Raed was both personable and helpful through our car shopping process. Truly happy we bought from him and will send anyone looking for a ford to him and Five Star Ford of Dallas.

Raed was both personable and helpful through our car shopping process. Truly happy we bought from him and will send anyone looking for a ford to him and Five Star Ford of Dallas.

Rating breakdown (out of 5):
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—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Tuckwhite33, for the wonderful review! Raed is fantastic at making the car shopping experience both personable and helpful at Five Star Ford Dallas. We are truly touched by your recommendation and welcome all of your new Ford questions at 972-985-3600. We are here to help you fully enjoy your ride. Congratulations! Best regards, Thomas Bies, General Sales Manager

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Raed was a pleasure to deal with! He is my go to guy moving forward. He handled everything and made me feel welcomed to the dealership. The full experience he provided is well worth driving 4 hours from Houston. I won't buy from any Ford other dealership I'll be back!! Thank you Raed!! Juan

Raed was a pleasure to deal with! He is my go to guy moving forward. He handled everything and made me feel welcomed to the dealership. The full experience he provided is well worth driving 4 hours from Houston. I won't buy from any Ford other dealership I'll be back!! Thank you Raed!! Juan

Rating breakdown (out of 5):
Customer service
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Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the incredible review, Juan! Making a 4-hour drive from Houston is no small commitment, and we are so honored that Raed and our team made the trip to Five Star Ford Dallas well worth it for you. We love hearing that he made you feel right at home and handled everything seamlessly. We look forward to hearing from you in the future at 972-985-3600. Call for vehicle advice any time. Safe travels and thanks again, Thomas Bies, General Sales Manager

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My visit to the five-star Ford Dallas location was excellent. From my arrival, Allen Elmore provided outstanding customer service. He made me feel relaxed and comfortable, avoiding any pressure to purchase. He listened to my needs and arranged a deal I was happy with. He and his team were helpful and welcoming. I would certainly recommend Allen and the dealership to anyone seeking to buy a car.

My visit to the five-star Ford Dallas location was excellent. From my arrival, Allen Elmore provided outstanding customer service. He made me feel relaxed and comfortable, avoiding any pressure to purchase. He listened to my needs and arranged a deal I was happy with. He and his team were helpful and welcoming. I would certainly recommend Allen and the dealership to anyone seeking to buy a car.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Is1gmc, We are so glad Allen took great care of you and helped you find a deal you were happy with. Thank you for choosing Five Star Ford Dallas, and please don't hesitate to reach out to our team at 972-985-3600 if you need anything else. Congratulations on your new Ford! Best regards, Thomas Bies, General Sales Manager

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Sam Pack Ford is professional and absolutely goes the extra mile. As a female walking into the dealership alone, you will quickly know you are now in a place where you can feel safe. This has not been my experience in the past at other dealerships unfortunately, and I was just floored by their customer service at Sam Pack Ford. I continue to be impressed by this dealership and the professionalism and how much they intend to make you feel like you are taken care of. I would highly recommend them over any Ford dealership in the DFW Metroplex.

Sam Pack Ford is professional and absolutely goes the extra mile. As a female walking into the dealership alone, you will quickly know you are now in a place where you can feel safe. This has not been my experience in the past at other dealerships unfortunately, and I was just floored by their customer service at Sam Pack Ford. I continue to be impressed by this dealership and the professionalism and how much they intend to make you feel like you are taken care of. I would highly recommend them over any Ford dealership in the DFW Metroplex.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kim, Thank you for such an inspiring review! Providing a safe, professional, and comfortable environment for every single guest who walks through our doors at Five Star Ford Dallas is our highest priority. We are so glad our team exceeded your expectations, and we’re deeply grateful for your recommendation in the DFW area. Safe travels, and we look forward to taking care of you for years to come! Please stay in touch at 972-985-3600. Best regards, Thomas Bies, General Sales Manager

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Reese is freaking AWESOME this was the easiest car buying experience I have ever had. He made it so easy he went above and beyond for us. He let us know everything before we made the drive to the lot. Thanks for everything what a great experience. 10/10 ..

Reese is freaking AWESOME this was the easiest car buying experience I have ever had. He made it so easy he went above and beyond for us. He let us know everything before we made the drive to the lot. Thanks for everything what a great experience. 10/10 ..

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Vonned36, Thank you for the awesome review! Reese really is incredible, and we’re thrilled he made your drive out to Five Star Ford Dallas 100% worth it with a seamless purchase. Congratulations on your new vehicle, and thank you for choosing our team. We hope to hear from you again at 972-985-3600. Best regards, Thomas Bies, General Sales Manager

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Really pleasant experience and got out fast. Staff was knowledgeable and friendly. My 3rd purchase with them

Really pleasant experience and got out fast. Staff was knowledgeable and friendly. My 3rd purchase with them

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Scott, Thank you so much for your continued trust in our team at Five Star Ford Dallas. We’re happy to hear that Reese and our team provided another fast, pleasant, and smooth experience. Enjoy the new ride, and we look forward to hearing from you again. Reach us at 972-985-3600 for technical or care advice. Best regards, Thomas Bies, General Sales Manager

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Reese was great to work with. He really listened and knew his products. Ask for him when you visit!

Reese was great to work with. He really listened and knew his products. Ask for him when you visit!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dan, Thank you for the awesome review and recommendation! We’re delighted that Reece provided such a attentive, knowledgeable experience during your visit at Five Star Ford Dallas. We appreciate your trust in our team and welcome your questions at 972-985-3600. We want you to fully enjoy your vehicle. Best regards, Thomas Bies, General Sales Manager

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It was the best experience I've ever had buying a vehicle. Reece my salesman had the truck up front ready to go, all I had to do is hand over the check and I was on the road home.

It was the best experience I've ever had buying a vehicle. Reece my salesman had the truck up front ready to go, all I had to do is hand over the check and I was on the road home.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

A huge thank you, smunro, for the awesome feedback—we'll definitely pass your review along to Reece. Having your new truck prepped, shined, and parked up front is just part of the experience we strive for at Five Star Ford Dallas. Enjoy the new ride, and thank you for shopping with Reese and our team. Reach us at 972-985-3600 for Ford advice. Best regards, Thomas Bies, General Sales Manager

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The service when purchasing the vehicle with great. I’m also grateful with the salesperson for being able to work with my work schedule.

The service when purchasing the vehicle with great. I’m also grateful with the salesperson for being able to work with my work schedule.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Grojas4456, Thank you for sharing your experience! We know how busy schedules can be, so we're so glad our team could make the buying process easy and convenient for you at Five Star Ford Dallas. We truly appreciate your business and want to make certain you love your new Ford. Stop by or call 972-985-3600 for technical or care advice. Congratulations! Best regards, Thomas Bies, General Sales Manager

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