Reviews
I had previously purchased two vehicles from Five Star Ford Dallas and recently returned prepared to place a nearly $63,000 factory order for a 2027 Transit. Anna agreed to handle the order. I originally had several days available and was perfectly willing to wait for her to finish reviewing the build. However, my work required me to leave Dallas earlier than expected, so I needed to reach her promptly. Despite multiple attempts, I was unable to do so. What I found particularly difficult to understand was that during our initial meeting, Anna repeatedly interrupted our conversation to answer incoming calls. I had no problem with that. But when I later needed to reach her while she was with other customers, I could not get even a brief response regarding my own order. A customer should not have to chase a salesperson just to get basic communication about an order. At that point, I saw no reason to continue the order with Anna. I’ll be looking for another Ford dealer to place my order with, where returning customers are treated with more respect.
I had previously purchased two vehicles from Five Star Ford Dallas and recently returned prepared to place a nearly $63,000 factory order for a 2027 Transit. Anna agreed to handle the order. I originally had several days available and was perfectly willing to wait for her to finish reviewing the build. However, my work required me to leave Dallas earlier than expected, so I needed to reach her promptly. Despite multiple attempts, I was unable to do so. What I found particularly difficult to understand was that during our initial meeting, Anna repeatedly interrupted our conversation to answer incoming calls. I had no problem with that. But when I later needed to reach her while she was with other customers, I could not get even a brief response regarding my own order. A customer should not have to chase a salesperson just to get basic communication about an order. At that point, I saw no reason to continue the order with Anna. I’ll be looking for another Ford dealer to place my order with, where returning customers are treated with more respect.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
Long time great dealer that we have done business with for over 30 years. Looking for to a few more.
Long time great dealer that we have done business with for over 30 years. Looking for to a few more.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jack, Thirty years! Wow, thank you so much for your incredible loyalty and support over the decades at Five Star Ford Dallas. Customers like you are the heart of our dealership. We look forward to helping you enjoy your newest Ford. Reach Tyrone and our team at 972-985-3600 for vehicle knowledge any time. Are are appreciated by all of us! Best regards, Thomas Bies, General Sales Manager
Raed was great! Followed up with me while I was waiting for the 2026 Ranger XLT he ordered for me. Truck arrived a few days later and it was just like I ordered it!
Raed was great! Followed up with me while I was waiting for the 2026 Ranger XLT he ordered for me. Truck arrived a few days later and it was just like I ordered it!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Steve,, Thank you for taking the time to share your feedback! Ordering a new vehicle should be an exciting experience, and we’re so glad Raed provided great communication every step of the way. We appreciate your business at Five Star Ford Dallas and hope you love driving your new Ranger XLT! Reach Raed and our staff at 972-985-3600. Best regards, Thomas Bies, General Sales Manager
I can not believe she (Lupita) is in leadership she has no business in a leadership role period! She is very unprofessional with her customer service and how she talks to you is crazy she should not be allowed to talk with customers on the phone. She makes you feel as if you are bothering her at her JOB! And she is not very knowledgeable when you ask her questions about her job "but she is a manger" that a joke is what that is. She needs training/coaching for future reference for sure.
I can not believe she (Lupita) is in leadership she has no business in a leadership role period! She is very unprofessional with her customer service and how she talks to you is crazy she should not be allowed to talk with customers on the phone. She makes you feel as if you are bothering her at her JOB! And she is not very knowledgeable when you ask her questions about her job "but she is a manger" that a joke is what that is. She needs training/coaching for future reference for sure.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Erica, We hear your concerns loud and clear and sincerely apologize for the unprofessional service you described. Respectful communication is a top priority for our entire team. We take this feedback very seriously and would appreciate the opportunity to speak with you directly. Please reach out to me at [email protected] or 972-985-3600 so we can look into this situation right away. Sincerely, Thomas Bies, General Sales Manager
Excellent experience, staff was friendly and I felt they paid attention to my needs. Vehicle prep on used vehicle excellent
Excellent experience, staff was friendly and I felt they paid attention to my needs. Vehicle prep on used vehicle excellent
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Txmw503, for the great review! We’re so glad to hear you had an excellent experience at Five Star Ford Dallas and that our team took the time to listen to your needs. We’re especially happy you were pleased with the preparation of your vehicle! We truly appreciate your business and welcome questions about your purchase at 972-985-3600. Take care Thomas Bies, General Sales Manager
Joe C., Hennessy, and Preston in the aftermarket department made a lifelong dream come true!
Joe C., Hennessy, and Preston in the aftermarket department made a lifelong dream come true!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, cooptroop681! Thank you for taking the time to share such an amazing review! We love hearing that Joe, Hennessy, and Preston made your lifelong dream a reality. We're thrilled to have you as part of the Five Star Ford Dallas family, and we hope you love your new custom ride! Reach Joe and our team at 972-985-3600 for vehicle advice any time. Best regards, Thomas Bies, General Sales Manager
Raed was both personable and helpful through our car shopping process. Truly happy we bought from him and will send anyone looking for a ford to him and Five Star Ford of Dallas.
Raed was both personable and helpful through our car shopping process. Truly happy we bought from him and will send anyone looking for a ford to him and Five Star Ford of Dallas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Tuckwhite33, for the wonderful review! Raed is fantastic at making the car shopping experience both personable and helpful at Five Star Ford Dallas. We are truly touched by your recommendation and welcome all of your new Ford questions at 972-985-3600. We are here to help you fully enjoy your ride. Congratulations! Best regards, Thomas Bies, General Sales Manager
Raed was a pleasure to deal with! He is my go to guy moving forward. He handled everything and made me feel welcomed to the dealership. The full experience he provided is well worth driving 4 hours from Houston. I won't buy from any Ford other dealership I'll be back!! Thank you Raed!! Juan
Raed was a pleasure to deal with! He is my go to guy moving forward. He handled everything and made me feel welcomed to the dealership. The full experience he provided is well worth driving 4 hours from Houston. I won't buy from any Ford other dealership I'll be back!! Thank you Raed!! Juan
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the incredible review, Juan! Making a 4-hour drive from Houston is no small commitment, and we are so honored that Raed and our team made the trip to Five Star Ford Dallas well worth it for you. We love hearing that he made you feel right at home and handled everything seamlessly. We look forward to hearing from you in the future at 972-985-3600. Call for vehicle advice any time. Safe travels and thanks again, Thomas Bies, General Sales Manager
My visit to the five-star Ford Dallas location was excellent. From my arrival, Allen Elmore provided outstanding customer service. He made me feel relaxed and comfortable, avoiding any pressure to purchase. He listened to my needs and arranged a deal I was happy with. He and his team were helpful and welcoming. I would certainly recommend Allen and the dealership to anyone seeking to buy a car.
My visit to the five-star Ford Dallas location was excellent. From my arrival, Allen Elmore provided outstanding customer service. He made me feel relaxed and comfortable, avoiding any pressure to purchase. He listened to my needs and arranged a deal I was happy with. He and his team were helpful and welcoming. I would certainly recommend Allen and the dealership to anyone seeking to buy a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Is1gmc, We are so glad Allen took great care of you and helped you find a deal you were happy with. Thank you for choosing Five Star Ford Dallas, and please don't hesitate to reach out to our team at 972-985-3600 if you need anything else. Congratulations on your new Ford! Best regards, Thomas Bies, General Sales Manager
Sam Pack Ford is professional and absolutely goes the extra mile. As a female walking into the dealership alone, you will quickly know you are now in a place where you can feel safe. This has not been my experience in the past at other dealerships unfortunately, and I was just floored by their customer service at Sam Pack Ford. I continue to be impressed by this dealership and the professionalism and how much they intend to make you feel like you are taken care of. I would highly recommend them over any Ford dealership in the DFW Metroplex.
Sam Pack Ford is professional and absolutely goes the extra mile. As a female walking into the dealership alone, you will quickly know you are now in a place where you can feel safe. This has not been my experience in the past at other dealerships unfortunately, and I was just floored by their customer service at Sam Pack Ford. I continue to be impressed by this dealership and the professionalism and how much they intend to make you feel like you are taken care of. I would highly recommend them over any Ford dealership in the DFW Metroplex.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Kim, Thank you for such an inspiring review! Providing a safe, professional, and comfortable environment for every single guest who walks through our doors at Five Star Ford Dallas is our highest priority. We are so glad our team exceeded your expectations, and we’re deeply grateful for your recommendation in the DFW area. Safe travels, and we look forward to taking care of you for years to come! Please stay in touch at 972-985-3600. Best regards, Thomas Bies, General Sales Manager