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Nissan of Walla Walla

(135 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
New (888) 367-0117 (888) 367-0117
Used (888) 450-2035 (888) 450-2035
Service (888) 678-7579 (888) 678-7579

Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Walla Walla from DealerRater.

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easy to work with listen to what you wanted didn’t push

easy to work with listen to what you wanted didn’t push back to something else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Please reach out for anything. Welcome to the family

Kind, explanations are clear and complete leaving

Kind, explanations are clear and complete leaving decisions to the vehicle owner. Clean and warm waiting area. Vehicle maintenance is super.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very please to hear that your experience was positive at the Chevrolet Nissan of Walla Walla service department. We strive to provide the very best service to all of our customers. Feedback like this helps us ensure that we continue to provide top notch quality experiences to our customers. Thank you for your feedback from your visit with us. Thank you Chevrolet Nissan of Walla Walla

They are great at picking me up and dropping me off

They are great at picking me up and dropping me off during my service. I also enjoy the drivers. They are very nice and respectful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words about our employees here at the Chevrolet Nissan of Walla Walla. We strive to provide the very best experience for our customers. We look forward to servicing your vehicles needs in the future. Have a great day!!! Thank you Chevrolet Nissan of Walla Walla

Service after the sale is very lacking in terms if follow

Service after the sale is very lacking in terms if follow up and communication. The passenger side mirror replacement is on order. I was told it would take 10 days to get. Did not hear after 10 days. Had to call to get status at about 12 days after order. Last Saturday Jose informed me the service department was closed and he committed toget back to me Monday, 1/20. It's end of the day Tuesday, 1/21 and I have not heard back from Walla Walla Chevrolet. Very disappointing. Looks like I will again have to call them to get updates and status.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service was amazing and I got to leave in my fancy new

Service was amazing and I got to leave in my fancy new car ! I recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Welcome to the family

June was very helpful when I am buying the Grand

June was very helpful when I am buying the Grand Highlander.She is polite and knowledgeable.Above all her communication was best and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review for June. We are proud to have her as part of the team. Welcome to the family!

Great customer service.

Great customer service. All my questions were answered and I was updated about my car regularly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Welcome to the family and don't hesitate to reach out.

I have bought 2 vehicles st this dealership.

I have bought 2 vehicles st this dealership. O i have been treated very well in sales and service . If you or someone you know is interested in a vehicle or service come and see for yourself. I believe you might be very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Appreciate you and your loyalty.

Jordan Goodwin was my salesperson for my very recent

Jordan Goodwin was my salesperson for my very recent purchase of a vehicle from Nissan of Walla Walla, my search began months ago, and Jordan waited patiently for me to be ready and to make sure that I had the perfect vehicle that I was looking for. She was professional, courteous, low-pressure, helpful, and knowledgeable about the products she sells. She spent countless hours researching vehicles and sending me videos of available vehicles, until last weekend when I finally purchased the vehicle. She even went out of her way to bring me the vehicle and deliver it curbside despite the fact that I lived an hour away! I truly appreciate Jordans level of customer service, this purchase was by far the best vehicle purchase I have made thru the years. Thank you again Jordan Goodwin!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review of Jordan! Welcome to the family and know we appreciate your business.

Jordan in sales really provided the best customer service

Jordan in sales really provided the best customer service I've ever received when purchasing a vehicle, she spent hours to find me the perfect vehicle for my needs. I highly recommend asking for Jordan when your in the market for your next vehicle. Jordan even took the time and effort to deliver the new vehicle to me an hour away! I can't have asked for a higher level of customer service than what I received. Thank you Jordan!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the review. We are proud to have Jordan on the team. Welcome to the family