CarMax Salem

Everyone very pleasant and helpful. Takes time to listen to all your questions & concerns. Had paperwork ready as discussed

Friendly, knowledgeable and professional staff. The CarMax process is clearly explained and makes doing business with CarMax a smooth process and pleasant experience.

I am so happy with the amazing service Brandy Guerrero provided to me and her Manager. It was my first time walking into CarMax, was looking for to purchase a surprise gift for my daughter graduation. They both were very helpful. Thank you for making by purchase so easy and clear. Definitely will be back but this time to purchase my car, lol. Thank you

Great website with easy to find listings. I hate haggling, so carmax’s no-haggling business model was very appealing to me.

I couldn’t be happier with this dealership and CarMax in general. They have went above and beyond my wildest expectations! They first restored my Genesis when the shipping company caused it to be severely damaged. Further they replaced a special battery and took care of a weatherstripping issue making my 5-year old car look and feel like new!

This place ROCKS! 1. EXCEPTIONAL CUSTOMER SERVICE! 2. Full disclosure up front 3. Fair trade in for our car. 4. In house financing. 5. Super simple process. HIGHLY RECOMMEND CAR MAX!!!!

I purchased a 2015 Corvette, that was originally in Tucson Az. it was shipped to Salem Oregon. I test drove it with Eric, the sales representative, we discussed a few minor issues. The purchase process was thorough, and quick. Eric explained the Car Max extended warranty, which seemed reasonable for a complex car as the Corvette. After getting the car home, the issues were corrected at my local dealer. Marrisa was simply great with communication and execution of the issues. I had never dealt with Car max before, and to tell you the truth, I was really impressed with their concept and their follow through.

The experience was better than I expected. The car was ready when they said it would be ready. The staff were all friendly and professional, no one tried to upsell me. There were no surprise fees or charges for my purchase. The staff communicated with me and with each other in a timely and respectful way. The next time I am in the market for a vehicle or someone I know is, I will be making this Carmax location my first stop and first suggestion.

Although it took two different cars for my wife to settle on the one she wanted, and we had to take up a lot of your time and ours, all worked fine in the end. The staff we worked with were most pleasant.

Such an easy experience with car-buying! Very responsive staff. The experience was very good overall!