Reviews
Mills GM Baxter did a great job for my car’s maintenance. The service was speedy and thorough.
Mills GM Baxter did a great job for my car’s maintenance. The service was speedy and thorough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly Professional staff. GMC doesn't currently have a fix for the problem with my truck.
Friendly Professional staff. GMC doesn't currently have a fix for the problem with my truck.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased a 2026 GMC Sierra with 3.0 Duramax Diesel in June 2026. I did not shop for my truck at Mills GMC because multiple friends reported negative service experiences at Mills GMC and our recent service experience at Mills Honda was concerning. I attempted to schedule the first oil change at the selling dealer and was advised they did not have an opening for 10 days … and I noted Mills online Service Schedule showed multiple openings Monday afternoon, so I took a chance. I scheduled the appointment at 1:45 PM and dropped my truck off at 1:15. I returned at 2:45 and noted work was not yet started on my truck. I was a little annoyed with the delay on completion and the wait, but very disappointed my truck was returned to me with DEF fluid below 20%. The vehicle inspection report noted DEF “Reservoir 1/2 full” …. Which is flat out wrong and implies to me it is very likely the remainder of the vehicle inspection is also fiction. The selling dealer pressed the point most 3.0 Duramax owners never touch DEF fluid because it is normally topped off at oil change. This is not a practice at Mills GMC. Betsy did fine … I question whether the leadership team has surrounded her with the support for her to be successful and whether the team incentives are designed to insure customer satisfaction or maximize Mills profit.
I purchased a 2026 GMC Sierra with 3.0 Duramax Diesel in June 2026. I did not shop for my truck at Mills GMC because multiple friends reported negative service experiences at Mills GMC and our recent service experience at Mills Honda was concerning. I attempted to schedule the first oil change at the selling dealer and was advised they did not have an opening for 10 days … and I noted Mills online Service Schedule showed multiple openings Monday afternoon, so I took a chance. I scheduled the appointment at 1:45 PM and dropped my truck off at 1:15. I returned at 2:45 and noted work was not yet started on my truck. I was a little annoyed with the delay on completion and the wait, but very disappointed my truck was returned to me with DEF fluid below 20%. The vehicle inspection report noted DEF “Reservoir 1/2 full” …. Which is flat out wrong and implies to me it is very likely the remainder of the vehicle inspection is also fiction. The selling dealer pressed the point most 3.0 Duramax owners never touch DEF fluid because it is normally topped off at oil change. This is not a practice at Mills GMC. Betsy did fine … I question whether the leadership team has surrounded her with the support for her to be successful and whether the team incentives are designed to insure customer satisfaction or maximize Mills profit.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Service was performed as expected and in a timely way. Happy with what was done.
Service was performed as expected and in a timely way. Happy with what was done.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
No complaints. They were quick. Will use them again. End of review. Service was good.
No complaints. They were quick. Will use them again. End of review. Service was good.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We appreciate your business and look forward to assisting you in the future!
Ease of appointment. Was able to get in with same day service. Quick turn around. No issues.
Ease of appointment. Was able to get in with same day service. Quick turn around. No issues.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We appreciate your business and look forward to assisting you in the future!
The staff at Mills GM are great. It’s the GM product that’s at issue.
The staff at Mills GM are great. It’s the GM product that’s at issue.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review!
Betsy was very helpful! Service was done in a timely manner and I live having my car washed when done with service
Betsy was very helpful! Service was done in a timely manner and I live having my car washed when done with service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We appreciate your business and look forward to assisting you in the future!
Very nice and informative answered all our questions and advised us about future for other three
Very nice and informative answered all our questions and advised us about future for other three
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome people that greet you and really take care of you as you drive in to the service department.
Awesome people that greet you and really take care of you as you drive in to the service department.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair