Reviews
Fantastic Team, Best Customer Service!
This is by far the best dealership I have ever dealt with, and I'm typically a tough customer. These folks exemplify Luxury, service, and relationship building, something we all know is rare these days. Ask for Sales man John Lee, and is manager Eric, they were fantastic, and worked with us until we had more car than we wanted, for less than we planned to pay! You don't have to believe me but we now have a fully loaded RX 350 for what we planned to pay for a base model. These two rock!! Now for the cherry on the top, the service... Forget all the awesome amenities they normally give, it was they did beyond what I expected that really sold me on making the deal as early on as I did. Heck, I was starving and fantastic soul named Simone not only offered me a snack, but brought me a turkey sub and chips from the company kitchen, I was totally shocked! I expected maybe a bagel max, like at the service center but this was a whale in comparison. She fed me, I was sold! Lastly, Toni the finance manager was a blast and super helpful in making sure we were all set on our way out, I really enjoyed the conversation and laughs! Bottom line, all dealerships offer the same deal, so for me it's all about the service, and how well treat me, and this place set the standard high! They can write a God xxxx book on how to treat a customer right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very professional staff
Very professional staff I was in a hurry when I stopped at Lexus dealership. Sales person I met was so nice and capable to finish on time for my next schedule.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent
Couldn't be any happier with my car, the sales team, and especially Jesus. He was very professional and took the necessary steps to make me happy. If I could give more than 5 stars I would!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional service and unparalleled professionalism.
Brandon Paik is the kind of salesman that you will be going back for years to come. To start, Brandon had a super friendly and professional demeanor that made the hassel of car buying seem so easy and comfortable. It really made me feel that he was looking out for me and made sure I got everything I needed for my new car (highly recommend the warranties on all lease cars obviously). The service portion of the transaction was phenomenal from the first time he greeting me at the door to the very last part of having a very friendly worker show me how to work my new car one step at a time. Helping me understand everything in detail until I was fully comfortable with everything before I signed anything. It would be remiss of me if I don't recommend him and I can tell you for all my friends and family I would make sure that they deal with Brandon!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent during my business with Mr. Peralta..
Jesus is intelligent, dedicated time to push me on the side of me to decide to buy, his intelligence explanation, benefits and money saving for me made me decide to buy the RX350..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional service with Sergio Tena
My mother and I weren't expecting to purchase a car that day we worked with Sergio. However, with his help and understanding of what we were looking for, we were able to make a deal with him. He seems to have a great work ethic and a passion for what he does.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience, best sales rep Brandon Paik
Brandon Paik goes above and beyond to deliver a world class client experience. Very happy to have met him and will definitely recommend him to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Engelwood Lexus Dealership
Our car salesman Dick Shore was terrific to work with. This is ithe 2nd Lexus we purchased from this dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Got the deal I was promised without back and forth manager involvement . Buying process went quick and easy Worth the trip from Staten Island
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great overall service
Stephen Ham was great to work with and everyone throughout the process was professional and attentive. Smaller facilities was still comfortable and well planned.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
