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DARCARS Lexus of Englewood

(3,210 reviews)
Visit DARCARS Lexus of Englewood
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 735-1792 (201) 735-1792
Used (201) 735-1816 (201) 735-1816
Service (201) 735-1829 (201) 735-1829

Reviews

(3,210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus of Englewood from DealerRater.

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Englewood lexus

I dealed with a very experienced salesperson who know my needs and price. So it moved on so smoothly. And alsi when i went over at financial dept, Tony Han Explained so well about my credit situation and i got fair enough rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eunhee, we're excited to hear that the team took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Amazing service, very professional and very clean.

Best price on our new Lexus and we were treated like royalty at the dealership. We had our three year old child with us and our salesman Brandon was extremely patient, never rushed us, and treated us with incredible professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience, Jessy! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

First Class Salesman and Dealership!

My wife and I got an uneatable price on our new Lexus. Our salesman Brandon and our finance manager Max treated us like royalty while we were at the dealership. Great all around experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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great looking office and friendly people service

very friendly and truth full sales people very smart and cordilesmart set up of the sales staff and autos in back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your feedback, David. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Buying process

Honesty and professionalism of sales agent Carlos Alcade was exemplary and worthy of praise. He continued to work with us to effect a fair and comfortable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air, Daniel! Carlos is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Service

This is my THIRD Lexus purchase at Englewood. ALWAYS have issues with my purchase! Can overlook. Hey, they are out to make money!! Chris V always comes thru with my complaints! He's the reason I always return. Took car in for service. It was damaged and I didn't notice it until later that day. Called service department, sent emails with pictures of damage and ZERO was done. In fact, no response at all! All they had to do was admit the damage and the fix the minor issue. I am not opposed to mistakes and correction. So disappointed. NOTHING was done or acknowledged and I've been a repeat customer of theirs for over 5 years!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Job!

Very accommodating dealer, very friendly, I had a problem with the small car, they immediately switched me to a bigger one, I was kind of surprised, but they ( Chris the GM and Jeff the Finance Mgr) did the right thing and made a customer for life, I will buy Lexus and I will push my whole family to buy Lexus from Chris now. Great Service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for writing this fantastic review, Alok! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Great Service! Comfortable facility. A+

Very respectable staff and they provided me with excellent customer service. Jerrell Alexander was an amazing host. Worked closely with me to forfill my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review, Steven! I'm very happy to hear that Jerrell was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Professional, helpful and honest.

The most important aspect to me was the honesty and professional approach Carlos demonstrated. His knowledge of the product made the leasing experience one of the most pleasant I have ever experienced. He was able to not only handle the Lexus lease but the trade of my BMW. When I returned with my wife, he was more than happy to review everything we had previously discussed and alleviate any and all concerns we might have had. This happens to be the second vehicle Carlos has sold to me and I am confident I would have no hesitation in securing his services in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Pleasant experience

I had an amazing first experience with the Lexus of Engkewood, NJ. Everyone was very helpful, friendly and courteous. I had the pleasure of having Jesus Peralta as my sales consultant. Jesus was very patient, flexible, knowledgeable and professional. He explained everything in great detail. He worked very hard to accommodate my specific needs, likes and dislikes of my new car .He was readily available whenever I had any questions or concerns, and always returned all of my calls. He is very conscientious and works with you until you are completely satisfied with your new vehicle. I highly recommend Jesus and this Lexus dealership, If you are looking for a hassle free and professional experience,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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