Reviews
I had my car in for a check before a long trip and they
I had my car in for a check before a long trip and they said it was good to go. Upon my return I noticed that it was several 1000 miles over the oil change and I was having coolant issues with it. They then after I noticed did the oil change service once I requested it and had my car warranted for some other work that I was satisfied with.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this review! We really appreciate your business. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
Had a very good experience.
Had a very good experience. They took the time to explain and install what I needed in my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
Professional, courteous, punctual, and personally
Professional, courteous, punctual, and personally involved with all my service needs be it warranty or not.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
I've answered this already.
I've answered this already. My neighbor gets an oil change for his chevrolet and get a wash as part of the service. Dodge doesn't. I e owned several dodges.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
We love how they take care of us when we need service.
We love how they take care of us when we need service. AJ has been a great help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
Always greeted quickly and serviced professionally.
Always greeted quickly and serviced professionally. Details for my vehicle needs are explained clearly and precisely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
This shop is a very nice and clean every time we come in.
This shop is a very nice and clean every time we come in..The employees are always very curious and professional, I would recommend them to my friends. Keep up the good work guys. We will see you next time. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
I' have only bought from your lot since 1992 when You're first came hear.That is about 7 cars. I still own the first one ,although I put a motor in it about 7or 8years ago,
UPDATE: Finally got a call this morning after posting
UPDATE: Finally got a call this morning after posting this with update and fix, that is all I wanted and needed, but seriously Freedom, step it up. I have been a customer for 15+ years, you have big shoes to fill taking over from Hoyte and this is the second time in a year you have dropped the ball since I made this Jeep purchase. This should not have taken 4 days, but I do sincerely thank you for getting this fixed and I will try with you again in the future and hope for the best. Dropped my 2021 Jeep off the morning of 5/22 (driver door panel not working), now 4 days later and no idea when I'm getting my Jeep back. I have received no communication from the Service Dept. I've called the last 2 days to get some sort of update, only to receive an "umm, oil and tires done, but no notes on door panel". Yesterday, I was to get a call back from Clay after he would talk to the tech and no call back of course. This is a RHD mail jeep and I have now been out of work for a 3rd day. PLEASE, FIX MY JEEP. I should not have to submit a one star review to get something done, but for the second time in a year, that seems to be the only remedy to get someone to pay attention.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
Excellent Sales Experience!
We enjoyed an excellent experience buying our 2022 Jeep Wagoner from Freedom. They gave us a great price for our trade in vehicle. Thanks Carlos!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman
Went in for oil change and tire rotation and they forgot
Went in for oil change and tire rotation and they forgot to rotate my tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
WILLIAMS_STEPHEN, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Freedom Dodge Chrysler Jeep RAM North - Sherman does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Freedom Dodge Chrysler Jeep RAM North - Sherman