Reviews
I was a little late but they worked me in & got the oil change & tire rotation done timely! They give great service with a smile!
I was a little late but they worked me in & got the oil change & tire rotation done timely! They give great service with a smile!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad Derek and the team could still work you in and get the oil change and tire rotation done in a timely manner — that kind of flexible, Customer Care-driven service with a smile is exactly what we aim for. Sincerely, the Holm Buick GMC Team of Salina
Very easy going,quick transaction , very friendly Finance department was top notch I will be going back
Very easy going,quick transaction , very friendly Finance department was top notch I will be going back
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We're so glad Jamie and the finance team made the process quick and easy — that kind of Excel-driven, top-notch experience is exactly what we aim for, and we look forward to seeing you again. Sincerely, the Holm Buick GMC Team of Salina
Time is money and you guys got right on it thank you. I would buy another car from Josh in a heartbeat.
Time is money and you guys got right on it thank you. I would buy another car from Josh in a heartbeat.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad Josh got right on it — time matters, and we appreciate you recognizing that kind of Industrious effort. We'd be happy to help with your next vehicle too. Sincerely, the Holm Buick GMC Team of Salina
I felt I received poor service from the dealership service department. I brought my F-150 in due to the engine light. I was told they knew what the issue was and that it would cost $650 to fix (they thought wires had been compromised due to rodents). The area was associated with the fuel injectors. Unfortunately they found out there were wrong and there were no issues with the wires. And then they discovered that since it was a ford truck, they were not able accurately diagnose what the issue was. Their best guess was one out of the two of the fuel injectors were bad and they suggested replacing both or take it long Mac to accurately find the one bad injector. So I paid $650 nothing. I then took it long Mac and they ended up resetting the PCM for $145. I wish your service department would suggested me taking it to long Mac, prior to charging me $650 and keeping my truck for 4 days. I was in and out of long for $145 and 2 hours! The worst part was your service department trying to explain and justify the ripoff!
I felt I received poor service from the dealership service department. I brought my F-150 in due to the engine light. I was told they knew what the issue was and that it would cost $650 to fix (they thought wires had been compromised due to rodents). The area was associated with the fuel injectors. Unfortunately they found out there were wrong and there were no issues with the wires. And then they discovered that since it was a ford truck, they were not able accurately diagnose what the issue was. Their best guess was one out of the two of the fuel injectors were bad and they suggested replacing both or take it long Mac to accurately find the one bad injector. So I paid $650 nothing. I then took it long Mac and they ended up resetting the PCM for $145. I wish your service department would suggested me taking it to long Mac, prior to charging me $650 and keeping my truck for 4 days. I was in and out of long for $145 and 2 hours! The worst part was your service department trying to explain and justify the ripoff!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback and insight on your service visit. We're glad we had the chance to talk through what happened and get you taken care of — that's the kind of Fairness and Trustworthy follow-through we want to be known for, even when we don't get it right the first time. We appreciate you working with us to get there. Sincerely, the Holm Buick GMC Team of Salina
Quick,professional but a little pricy Explained things very well,very prompt when calling back Very considerate
Quick,professional but a little pricy Explained things very well,very prompt when calling back Very considerate
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad the team was quick, professional, and thorough in explaining everything, with prompt follow-up along the way — that kind of clear Communication is exactly what we aim for on every visit. Sincerely, the Holm Buick GMC Team of Salina
ALWAYS fast, friendly, service!!! Very nice waiting area with healthy snacks, coffee, tea, etc. Check out their specials! I saved a bundle!
ALWAYS fast, friendly, service!!! Very nice waiting area with healthy snacks, coffee, tea, etc. Check out their specials! I saved a bundle!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're so glad the fast, friendly service and comfortable waiting area — snacks and all — made for a great visit, and that our specials helped you save. That kind of Value and Customer Care is exactly what we aim for every time. Sincerely, the Holm Buick GMC Team of Salina
Inspection sheet said filled washer fluid. 6 days later lower washer fluid warning pops up. Hmmm
Inspection sheet said filled washer fluid. 6 days later lower washer fluid warning pops up. Hmmm
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for letting us know about this. We're sorry the inspection sheet didn't match up with what you experienced just days later — that kind of inconsistency isn't the standard we hold ourselves to. Next time you're in Salina, please stop by and we'll gladly top off your washer fluid, and we appreciate you bringing this to our attention so we can make sure our team is thorough on every checklist item going forward. Sincerely, the Holm Buick GMC Team of Salina.
Lol... i already put in almost full gallon of fluid and it works fine.. not first time your service department marked filled and did NOT... . I just filled myself.. so suggest you visit with tech to be thorough and NOT just check boxes. Also when rotating tires let customers know if they see cupping on tire. Again 2nd time tire rotated and nothing noted. Derek has great smile but maybe he needs coaching as well to keep custsomers informed when service is delayed. Dont just let us sit extra hour wondering why replacing headlight bulb is taking forever only to find out wrong lamp was ordered. So yes NOW I'm complaining about our last two visits. Thanks for offering to "top off" washer fluid next time in Salina. 😆 🤣
I am thankful the service professionals diagnosed and repaired my vehicle. Great customer service provided by Derek and his team allowed the process to go seamlessly.
I am thankful the service professionals diagnosed and repaired my vehicle. Great customer service provided by Derek and his team allowed the process to go seamlessly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad Derek and his team made the diagnosis and repair process seamless, backed by real Customer Care every step of the way. Sincerely, the Holm Buick GMC Team of Salina
Very pleasant people to deal with and offer additional information. Appointment was scheduled timely and professionally
Very pleasant people to deal with and offer additional information. Appointment was scheduled timely and professionally
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad Lucas and the team were pleasant to work with, offered helpful additional information, and got you scheduled promptly — that kind of professional Customer Care is exactly what we aim for. Sincerely, the Holm Buick GMC Team of Salina
Josh was very efficient and answered all our questions. We always receive friendly service there.
Josh was very efficient and answered all our questions. We always receive friendly service there.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad Josh was efficient and answered all your questions — that kind of friendly, thorough Communication is exactly what we aim for on every visit. Sincerely, the Holm Buick GMC Team of Salina