Young Ford Ogden

Had an issue with the service department at Young Ford of Ogden. Made an effort to communicate with both administration and service department. Not one response by phone or email. No effort to pursue any positive customer relations. Stay away from this dealership. They are dishonest. Don't do service or buy a new care here.

Car was brought in for a simple recall repair. That took a few minutes. Of course, the dealership provided a "free multipoint inspection". That inspection wasn't asked for or wanted. Of course, upon inspection, they found that both the oil pan gasket and the Timing cover gasket were leaking. Told to not drive the car. The owner of this care is a young, single, female with little to no experience with car dealerships. She is naive and trusting. Both characteristics preyed upon by people like Young Ford. There has been no visible leaks or dripping ever with this car. No burning smell during or after driving it. No visible oil on any belts or the engine. 5 days later, she pays $2,4398.70 for repairs she didn't need nor want. The markup on repair items, the cost of labor, really. And to tell her that she shouldn't drive the car with these "leaks" is just an out right lie. Does it not seem coincidental that these problems were heavy labor intensive repairs. Keep those people working and making money. The service department is dishonest and will take advantage of any trusting person.

It was an all a great experience for me. Everyone so kind to me and personal. But I want to give a. Shout out to my salesman Nick!!! He took the time to listen and he really cared about my concerns and really is outstanding. He made it all possible for me to achieve my dream jeep. Fast and easy. Kindness and professionalism. I am so grateful for him and all the team.

If I could give this dealership zero stars, I would. I purchased a used 2021 Audi from them. I understood it was used, and to be fair, the sales agent and desk manager were great during the buying process. However, things went downhill immediately after. The very next day, I contacted them about several issues: illegal front window tint, non-functioning CarPlay, and a faulty driver door sensor. I was told the vehicle had a three-month guarantee and was instructed to take it to the Young Audi store in Layton, where they said everything would be covered. That’s when the problems really started. The Audi dealership had a very difficult time getting in touch with the Ford store. After multiple failed attempts—and even being hung up on—I finally managed to connect the two service departments. At that point, Ford refused to cover anything, claiming that I had owned the car for 45 days and driven over 3,000 miles. So much for the promises that were made. Next, I was told the issues could be handled through the $4,500 bumper-to-bumper warranty I purchased in finance. The following day, the Audi service advisor contacted the warranty company, only to find out that nothing was covered under it. On top of that, Audi informed me they could not get anything covered under Audi due to the vehicle being flagged as previously modified (“chipped”). While they were willing to work on the car, none of the repairs would be covered, meaning I would have to pay out of pocket for everything. This is something I was never told prior to purchase—I would not have bought the car if I had known. I then reached out to my sales agent, hoping management would step in and help resolve the situation. The response I received was that they would not be taking care of anything. I will never buy from a Young dealership again. I’ll also be making sure my family and network are aware of this experience. I plan to cancel all add-ons I purchased through finance, including the warranty and protection packages. I have purchased over 25 cars in the last 10 years, and I have never experienced anything like this. Shame on them.

If I could not give any stars to the review, I would. We purchased an Ford F-350 over the phone from an excellent salesman at Young Ford in Utah – Wes. He made the process almost seamless until we got to the finance department. We provided the numbers to us over text that we had agreed upon. We also stated that we wanted to put a significant portion of money down to lower our payments. Since we were from Colorado and our purpose was to attend a wedding, we didn’t have a lot of time to spend at the dealership. We felt good about the deal. Our finance manager, “Trevor,” was super friendly at the start of the paperwork. We had all the numbers and were ready to sign the contract. We told Trevor that we were looking to put down a substantial amount to lower our payments. My husband also inquired about an extended service agreement and a maintenance agreement. We stressed to Trevor that we did not want to add the extra items to the contract, as we would pay for them separately. He had quoted us under $5 thousand for both the service agreement and the maintenance agreement. We agreed that the extended service agreement and a maintenance agreement was a great deal. He decided to put it on our credit card to avoid affecting our finances and to earn points. However, due to issues with Trevor’s computer, my husband couldn't fully see what he was signing. After my husband signed the agreement, PNC Bank quickly funded the loan, but we were shocked to discover it was for a higher amount than initially agreed upon. We tried repeatedly to reach Trevor, but he failed to return our calls. When we returned to the dealership on Saturday to address the inflated amount, Trevor claimed he hadn’t quoted us $5,000 for the additional services he sold us, and now the total exceeded $8,000. We made it explicitly clear that we did not want those expenses included in the loan, yet he dismissed our statement, claiming he didn’t remember us mentioning it. To make matters worse, they charged us double the tax rate for our county and state. Trevor stated there was nothing he could do on his end. We escalated the issue to the manager, Mark, who promised to contact PNC Bank to see if they could reverse the loan and adjust the paperwork. He assured us that they would take care of everything and call us on Monday as we drove home. On Monday, we received no call from the dealership. After multiple attempts to reach them, we were told they were in all-day meetings and couldn’t assist us. When we contacted the bank, we found out that the dealership had not made any effort to reverse the loan. To date, Mark or Kyle (General Manager) has not returned our calls, and Trevor audaciously informed us that we were at fault. Trevor assured us he would call us first thing the next morning, yet we have still heard nothing. We demand that they reverse the loan and provide us with the service and maintenance agreements as originally quoted. Our main objective is to lower our monthly payments, which could comfortably be over $100 less if they corrected their mistakes. While I acknowledge that my husband should have read the contract thoroughly before signing, he assumed the figures were accurate based on the text provided by Wes. We possess all the documentation to verify that our amounts align with the contract, and we are approximately $10,000 short. It is clear that the dealership's tactics revolve around inflating costs and using slow computer issues as a cover. This situation is unacceptable, and we expect immediate resolution.

Although my sister has used Young Ford in the past, she isn’t able to drive now, so I’m helping her sell her 2020 Escape. Before doing so, I wanted to transfer the spare tire from the 2020 Escape to the new 2022 Ford Escape I purchased (privately). I went to Young Ford to pick up some touch-up paint and asked if there was a chance they could loosen the nuts holding the spare in the 2020 so I could transfer it to the 2022. Not only was Young’s Repair Technician Brian Moss extremely gracious and helpful in loosening the nuts on the 2020 Escape, but he also suggested I bring in the 2022 Escape so he could make sure the nuts in that car were also loose. When I asked for the bill, Brian said there was no cost. I was amazed. THIS IS THE KIND OF SERVICE I THOUGHT WAS JUST A MEMORY. Needless to say, I will be using Young Ford from now on.

I could write a book on the reasons to stay away from this company. Still waiting on a call from the manager. bought a new 2024 f150 tremor. Picked it up dirty, half tank of gas, missing floor mats and only one key. CAN NOT GET ANYONE TO RETURN MY CALL. I've left the manager 8 messages with the front desk and answering machine to call me back (over a 1.5 week period). Getting estremely irritated. They are avoiding me and burying this expensive purchase. Wheres my survey!? Where is my stuff!? I bought local so that I would have the support.

The sales rep was nice. However the car I purchased had a defect on it that I was not aware of and as I was driving right after I left the dealership RIGHT AFTER MAKING THE PURCHASE, the sunroof exploded while I was driving. Little shards of Glass were coming through the cover which I got cuts on my hands and I almost crashed because of the noise it scared the crap out of me and sounded like an explosion. Thank goodness I didn’t have it open and the cover caught all of the big pieces of glass. I contacted the sales rep right away and even returned back to the dealership all for them to tell me there’s NOTHING they can do to help me. I get that it’s glass and anything can happen but sunroofs shouldn’t just be exploding that way and that was not my fault in any way. That could have been deadly and caused harm to other drivers as well. They wouldn’t even give me a quote on how much it would be to fix or even offer to have their dealership look at it. They just simply brushed it off as if it is no longer their problem and they did absolutely nothing to help me or even show they cared at all about what happened. Here we are two weeks later and my sunroof still has not been fixed. I ended up filing a claim through my insurance company but finding a glass company to fix it has been so difficult. I have been quoted at a place I came across over the weekend that I am working on going through and it will cost me $1950 to get it fixed. Not only that one of the back tires also popped and I am now having to come out of money for that a total of $765 for two new back tires because of the extreme wall damage they had and that’s coming from the tire shop. Once you make a purchase with this place just be prepared to deal with any and all issues on the vehicle even when it’s just minutes or hours of driving off their lot. I have no intentions on damaging a vehicle I just purchased and it wasn’t a cheap purchase either. Once you drive off that lot anything that goes wrong is simply on YOU!!! Even after putting down a good amount of money and having a bit of a higher car payment they DO NOT care to help at all. I haven’t even been followed up with to see how the repair process is going or if I have been able to get it taken care of. Their customer service is awful once they get their sales. I would not recommend anyone here. This is a money hungry company that’s all about sales and not about their customers. Worst mistake and decision I have made in a very long time but I really needed a vehicle.

I have given the service department a chance for years, believing it would get better. It is worse, the attempt to be more organized has only made the experience more frustrating with the same result. Repairs are 50% likely to be resolved, resulting in future appointments, long wait times, zero accountability. Do not be lured back in with discounts and coupons, the result is the same. You will leave your vehicle longer than you want, you will have more follow ups than you want, and you will pay more than expected. This is over the span of years, my trust in this dealership is worn out.

All car dealerships tryi to take all the money they can from every customer/victim. They always smile, are cheerful, "the best salesperson ever". Of course don't be stupid! Doesn't matter the dealership. The problem is your "salesman" is not the finance insurance person (chief liar), the service manager, the technicians or the general manager who really DO matter to the customer/victim. Facts: June 2023 purchased vehicle with year of free maintenance, $1000 gas card as an incentive to buy from Ford. Now September 2023 No gas cards, no call back from dealership to explain either the misrepresentation or why the service and gas vouchers not delivered. Just a fact @Trevor Fact: Repeated calls to have "free" service performed. No calls returned >5. Messages left no return. This is all on General Manager, Service Manager and Young Automtive Group. Fact: Young Ford uses the lowest quality lubricants they can to save the dealership money and maximize their profits, the result you believe that your vehicle is serviced with integrity, quality lubricants etc. but you DO NOT GET THEM but you get a smile, cheerful disposition as your vehicle prematurely breaks down and needs replacement === making you again a customer/victim of the smiling, cheerful, best salesman ever. How do I know? Non Young Auto Repair/Machine Shop looked at lubricants and told us, same for filters. People pay an a lot of money for a good product - Ford Truck (no complaints). To maximize the return on this investment the service and maintenance matter and this is starts with the values of the company, management, and technicians who do this work. Beware of Young Automotive generally - Ask questions, Read the reviews of others. Most people want what they are paying for and when they don't get responsible responses from dealership(s) they go to writing lengthy reviews out of frustration and warning to others. BEWARE OF YOUNG.