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Hanlees Fairfield Toyota

(1,302 reviews)

Reviews

(1,302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Fairfield Toyota from DealerRater.

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Everyone was great SPECIALLY carlos.

Everyone was great SPECIALLY carlos. He approached me as soon as i hit the lot in a very professional way. He was able to get the car I wanted and kept me updated on the status of its arrival. He made sure everything was smooth and ready for pick up. Im pleased overall and loving my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Got a good used car at a fair price.

Got a good used car at a fair price. Everyone was nice and while I was hoping to get a bit of a break on the car, price was fair. Process was a bit long but professional and all done with solid disclosures.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Brandon was really helpful and thorough!

Brandon was really helpful and thorough! He provided friendly service and answered all my questions. Got me in and out of my appointment so quickly too. I’ll be requesting him for my next service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy checkin and checkout.

Easy checkin and checkout. Service manager explained the 3 levels of service with no pressure to choose one over another. Service was done to my expectations and vehicle was ready when promised. Everyone was professional and courteous. Overall, a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience was great.

My experience was great. Service advisor was kind. The service was great I will definitely be returning in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

it was good that I don't have to wait that long I am

it was good that I don't have to wait that long I am happy with my experience and hoping to have the same in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service and Parts department rock!

Service and Parts department rock! This Toyota dealership is the best in solano county. They satisfy all my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very friendly and took the time to make sure

Everyone was very friendly and took the time to make sure the process moved along as quickly as possible. My only disappointment with the deal was that we negotiated having any running board of my choosing added to the truck (including a power running board). It wasn’t until I called to schedule an appointment that the service person (Winona) told me they could not install a power running board and I would have to select another fixed style. We were pretty disappointed to learn this after the fact.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service, completed on time.

Great service, completed on time. When I walked in Brett immediately greeted me. He was very friendly and provided great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always fast and friendly service - kept me informed of

Always fast and friendly service - kept me informed of the vehicle status throughout. Service with a smile always!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.