Van Nuys Kia

Purchased a new 2026 Kia Carnival EX Hybrid from Kia Van Nuys on May 2, 2026. At delivery, I was told the second key would be mailed to me because the service department had already closed for the night. I was also promised a full set of all-weather floor mats as part of the purchase agreement. More than 13 days later, I still have not received either item. I have made multiple attempts to contact the salesperson and dealership, but received little to no meaningful response or follow-up. Very disappointed with the post-sale customer service, communication, and lack of accountability. Once the sale was completed, it became extremely difficult to get any assistance. I expected much better support from a dealership representing the Kia brand. Would not recommend this dealership based on my experience.

I was scammed by this dealership. Came in to buyout me lease with my own financing through my credit union. Signed their contract with their own financing terms "in case my own financing fell through". Took a lot of back and forth with the dealership after signing the contract to get the credit union the paperwork they needed. Once it was all finalized, dealership told me they already sent me to their bank and opened a new loan through Captial One. They said it would get cancelled once they received my check. They received my check, cashed it, and it's been nearly two weeks and they still haven't cancelled and returned the funds to capital one. I currently have two loans on my credit report for the same car. Terrible and shady dealership. Submitted complaints to Kia Corporate and DMV.

Drove a long distance to Van Nuys Kia ready to buy, but the experience was extremely disappointing. I waited nearly an hour and was never properly shown the vehicle. The out-the-door pricing also didn’t match what was discussed, even after the listed price dropped. As a disabled veteran, I expect transparency and respect for my time—neither were shown here.This felt like a bait-and-switch situation. Get everything in writing before you go, or be prepared to walk out

Drove a long distance to Van Nuys Kia ready to buy, but the experience was extremely disappointing. I waited nearly an hour and was never properly shown the vehicle. The out-the-door pricing also didn’t match what was discussed, even after the listed price dropped. As a disabled veteran, I expect transparency and respect for my time—neither were shown here.This felt like a bait-and-switch situation. Get everything in writing before you go, or be prepared to walk out

Best Kia in southern CA!! Highly recommended- people actually care about your car here - I will return

Wouldn't not recommend it by our one experience, but seeing of a van we really liked on a site like cars.com or carvana etc, we asked for more pictures as it was lacking some. Really wanted this Transit connect. But they never sent the information promised. They do not ship cars on contract, nothing. Well, we couldn't get out there because we have kids at home. Too far out of the area. We were surprised because many third-party links to dealerships will be more amenable to meeting a buyer halfway. The women at shells department were very positive but when a man called us back he was hard to understand and was black or white about terms and acquisition. If you're near to this dealership just go in, a lot of the third party car sale sites are disappointing as their inventory cannot be acquired or test driven due to distance.

Service is terrible. Took Seltos in for warranty work. Went back following day only to be told that car was in a que and that I may need to wait another few days for them to get to the car. They said they were overloaded with work and that it was the fault of Kia factory as not enough dealers.

Avoid this dealership at all costs! They only care about the initial sale and do not care at all about providing any level of customer service after the sale. We purchased a new EV9 from them and have had nothing but problems getting any response and support from them after the sale. The finance manager Russell De La Torre and sales person Mo seek to feel that it is ok to just start deleting emails from us and ignoring our outreach instead of helping support a customer. Additionally their website does not list any information about who their leadership team or GM is so it’s very challenging to find someone else to follow up with. I would STRONGLY advise against buying any cars from this dealership. I used to work at a dealership myself and I’ve never seen such terrible post sale customer support.

My recent purchase at Van Nuys Kia was the best experience buying a new vehicle I have had. Other dealers were not able to accept the $7,500 EV tax credit for a purchase, but Van Nuys Kia did. Farid and his manager Ali made the whole process easy and quick, Ali even gave the highest trade-in value for my 2023 Sorento PHEV. I am very happy with my new Kia EV6 and pleased with how I was treated by Farid and Ali at Van Nuys Kai. I highly recommend them.

Brought my stinger in for an AC repair that somehow transformed into almost 3 weeks of poor communication, constant delays, and generally awful service. I was told about the necessary part replacements days after I brought in the car, without any explanation about what went wrong or why the entire wiring harness had to be replaced for only the multifuse's failure, and my service agent was just as in the dark as me. After dozens of calls and multiple messages, my service agent was been able to follow up on a grand total of three times with updates from the technician, who, either deliberately or incompetently, could only give vague updates that didn't address any of my concerns beyond "it'll get done". I waited day after day and call after call with zero responses, and my update texts only came as "The tech's out today", "There was some miscommunication", "The part's not wuite right and we're ordering another", all amounting to near three weeks of excuses that I couldn't respond to. I'm generally very forgiving between circumstantial tardiness and miscommunication, but together, this has been completely unacceptable.