Reviews
Maintenance department, Steve and Santo were very helpful
Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service.
Maintenance department, Steve and Santo were very helpful
Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy Steve and Santo were such a help to you! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience. We wish you many safe miles ahead!
I want to Thank Steve for taking good care of me and
I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it.
I want to Thank Steve for taking good care of me and
I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Steve's exceptional service! We look forward to helping you maintain your truck for miles to come. See you again next time!
Buyer Beware.
Buyer Beware. We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we learned that an arbitration agreement had been included among the purchase documents and required to be signed at the time of sale. This agreement effectively limits a buyer’s ability to pursue legal recourse through the court system and shifts disputes into private arbitration, significantly reducing consumer protections. In practice, this structure leaves buyers with little accountability or leverage when serious issues arise after purchase. Prospective customers should carefully review all documentation and fully understand the legal rights they may be asked to waive before doing business here. Transparency and accountability appear secondary to protecting the dealership from liability.
Buyer Beware.
Buyer Beware. We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we learned that an arbitration agreement had been included among the purchase documents and required to be signed at the time of sale. This agreement effectively limits a buyer’s ability to pursue legal recourse through the court system and shifts disputes into private arbitration, significantly reducing consumer protections. In practice, this structure leaves buyers with little accountability or leverage when serious issues arise after purchase. Prospective customers should carefully review all documentation and fully understand the legal rights they may be asked to waive before doing business here. Transparency and accountability appear secondary to protecting the dealership from liability.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We take feedback like this seriously and regret to hear about your dissatisfaction with the purchase process. It's never our intention to leave any customer feeling unprotected or misled. We would appreciate the opportunity to discuss this matter further and see how we can assist you. Please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake. Thank you.
I had my truck towed in and I received an update very
I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff.
I had my truck towed in and I received an update very
I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your review! We truly appreciate your kind words and hope to welcome you back again down the road. Safe travels!
The service department does a great job.
The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you don’t need.
The service department does a great job.
The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you don’t need.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Gerry! We're excited to hear that our Service Team provides such a seamless experience at Napleton Buick GMC Crystal Lake. We truly value your support and look forward to seeing you again!
My appointment was as on time and the service was
My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience.
My appointment was as on time and the service was
My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Jerry! We're pleased to hear your appointment was on time and your service was performed promptly. We appreciate your business and hope to see you again at Napleton Buick GMC Crystal Lake!
Steve was great.
Steve was great. Service was quick. Will return to the dealership for future services on my Buick.
Steve was great.
Steve was great. Service was quick. Will return to the dealership for future services on my Buick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the shoutout to Steve! We appreciate your support and look forward to assisting you again at Napleton Buick GMC Crystal Lake.
Friendly staff and knowledgeable sales team.
Friendly staff and knowledgeable sales team. Purchasing my truck was quick and painless. Financing was easy too.
Friendly staff and knowledgeable sales team.
Friendly staff and knowledgeable sales team. Purchasing my truck was quick and painless. Financing was easy too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Rich, thank you for sharing your experience with our friendly and knowledgeable team here at Napleton Buick GMC Crystal Lake. We appreciate your business and hope you enjoy your new truck!
My husband and I bought a used vehicle here and had a
My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful.
My husband and I bought a used vehicle here and had a
My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle, Jamie! We hope you and your husband will consider Napleton Buick GMC Crystal Lake for any future automotive needs. Thank you so much!
Kept me posted on the progress of my car, very friendly
Kept me posted on the progress of my car, very friendly and the service was quivk
Kept me posted on the progress of my car, very friendly
Kept me posted on the progress of my car, very friendly and the service was quivk
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind words for our Napleton Buick GMC Crystal Lake team. See you next time!