Reviews
This dealership is the best.
This dealership is the best. I highly recommend this service. Everyone is very friendly and very helpful.
This dealership is the best.
This dealership is the best. I highly recommend this service. Everyone is very friendly and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We truly appreciate your business and your kind words, we hope to see you again at Napleton Buick GMC Crystal Lake!
I went there to look at a specific car.
I went there to look at a specific car. When they pulled up front, it had some body issues. I met with Freddi Alvarado and went for a drive. Drove great. Said I’d like a price with my trade in. I have to admit that I didn’t give Freddy time to explain. I walked out. That night I got a call from Christian, used car Mgr, he asked me to come back in. I did the next day. The 3 of us worked on a deal on a different car. We came close. I thought about it over the weekend, went back in and came to a deal between the 3 of us. Then onto the finance office, I’m sorry, I forgot his name, but in and out with my new to me, car. They were very helpful and accommodating. Thank you.
I went there to look at a specific car.
I went there to look at a specific car. When they pulled up front, it had some body issues. I met with Freddi Alvarado and went for a drive. Drove great. Said I’d like a price with my trade in. I have to admit that I didn’t give Freddy time to explain. I walked out. That night I got a call from Christian, used car Mgr, he asked me to come back in. I did the next day. The 3 of us worked on a deal on a different car. We came close. I thought about it over the weekend, went back in and came to a deal between the 3 of us. Then onto the finance office, I’m sorry, I forgot his name, but in and out with my new to me, car. They were very helpful and accommodating. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your business and your fantastic feedback! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience with Freddy and Christian. We hope you enjoy your new ride!
Amazing service!
Amazing service! Steve was very attentive, provided clear next steps and explained everything to me. Best service I have had in a very long time from a dealership
Amazing service!
Amazing service! Steve was very attentive, provided clear next steps and explained everything to me. Best service I have had in a very long time from a dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tina, thanks for sharing your feedback about Steve's exceptional service at Napleton Buick GMC Crystal Lake! We're thrilled to hear he was so helpful and informative.
Jared was absolutely great and accommodating to make my
Jared was absolutely great and accommodating to make my experience fast and easy. Will be back to work with him.
Jared was absolutely great and accommodating to make my
Jared was absolutely great and accommodating to make my experience fast and easy. Will be back to work with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Jared! We look forward to working with you again at Napleton Buick GMC Crystal Lake. Safe travels!
Steve is the best.
Steve is the best. He make me feel comfortable When it comes to bring in my cars for serviceand well explained.
Steve is the best.
Steve is the best. He make me feel comfortable When it comes to bring in my cars for serviceand well explained.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re proud to have Steve on our team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience. We look forward to seeing you next time!
Very friendly service staff, Steve was great.
Very friendly service staff, Steve was great. Always a good experience and on time service.
Very friendly service staff, Steve was great.
Very friendly service staff, Steve was great. Always a good experience and on time service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review Napleton Buick GMC Crystal Lake!
Met with courteous service .
Met with courteous service . Told me to wait in the waiting room and he be with me . He did and he explained the items that need to be addressed.
Met with courteous service .
Met with courteous service . Told me to wait in the waiting room and he be with me . He did and he explained the items that need to be addressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peggy, we are pleased the Napleton Buick GMC Crystal Lake team kept you confidently informed throughout the visit! Thank you!
Wonderful customer service, amazing financial people,
Wonderful customer service, amazing financial people, overall amazing experience! I’ll definitely be back again
Wonderful customer service, amazing financial people,
Wonderful customer service, amazing financial people, overall amazing experience! I’ll definitely be back again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Genevieve, thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your 5-star review. We are excited to read that our sales team made the process seamless. We look forward to working with you again down the road. Take care.
We had an incredibly smooth and pleasant experience at
We had an incredibly smooth and pleasant experience at this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, courteous and professional. Buying a vehicle from Seann Omara was particularly wonderful— he is knowledgeable, helpful, and genuinely committed to making sure we got the best deal possible. We left very pleased and would happily recommend Napleton Buick GMC to others!
We had an incredibly smooth and pleasant experience at
We had an incredibly smooth and pleasant experience at this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, courteous and professional. Buying a vehicle from Seann Omara was particularly wonderful— he is knowledgeable, helpful, and genuinely committed to making sure we got the best deal possible. We left very pleased and would happily recommend Napleton Buick GMC to others!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kate, thank you for sharing your satisfaction with our team, especially Sean! We are happy to know you left with a great deal. Enjoy the ride, and we hope to see you again at Napleton Buick GMC Crystal Lake.
We had an incredibly smooth and pleasant experience at
We had an incredibly smooth and pleasant experience at this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, courteous and professional. Buying a vehicle from Seann Omara was particularly wonderful— he is knowledgeable, helpful, and genuinely committed to making sure we got the best deal possible. We left very pleased and would happily recommend Napleton Buick GMC to others!
We had an incredibly smooth and pleasant experience at
We had an incredibly smooth and pleasant experience at this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, courteous and professional. Buying a vehicle from Seann Omara was particularly wonderful— he is knowledgeable, helpful, and genuinely committed to making sure we got the best deal possible. We left very pleased and would happily recommend Napleton Buick GMC to others!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Kate! We're glad to hear Seann and our entire team made the process smooth and enjoyable. It's great to know you left feeling satisfied with your deal. We truly appreciate your recommendation and hope to see you again at Napleton Buick GMC Crystal Lake!