Napleton Buick GMC

Working with Eric and the team was seamless. A very respectful, courteous group! We are very happy with our new car!!! Thank you Eric!

Eric was a pleasure to deal with during my buying experience. He was knowledgeable about my GMC truck and also kept things light and personable. Zero pressure sales man and we were able to come to a deal rather quickly. If you’re in the market for a GMC I’d suggest Eric at Napleton Crystal Lake!

I’ve brought my vehicle in for warranty service a few times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time.

Great service department. With a good coffee while you wait. Usually have coupons to lower the cost.

Easy to book an appointment. My car was serviced and available the same day. All of the issues are addressed. Steve from service was very professional and friendly to deal with -

Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service.

I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it.

Buyer Beware. We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we learned that an arbitration agreement had been included among the purchase documents and required to be signed at the time of sale. This agreement effectively limits a buyer’s ability to pursue legal recourse through the court system and shifts disputes into private arbitration, significantly reducing consumer protections. In practice, this structure leaves buyers with little accountability or leverage when serious issues arise after purchase. Prospective customers should carefully review all documentation and fully understand the legal rights they may be asked to waive before doing business here. Transparency and accountability appear secondary to protecting the dealership from liability.

I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff.

The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you don’t need.