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Yark Used Cars

(17 reviews)

Reviews

(17 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This shady dealership says they safety check and

This shady dealership says they safety check and recondition their used cars. FAKE NEWS! Took my Lexus to get its 1st oit change to find out the battery is bad, they put an EXTRA 1.5 QUARTS of oil in the car. Their service team is s bunch of glorified juffy lube xxxxxxx. Qhen I asked for a professional inspection due to all their mistakes I was denied. Carlos was nice when I was buying but rude af when things didnt go well STAY AWAY! BUYER BEWARE! Everyone at Yark should be ashamed of themselves. SHAME SHAME SHAME!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback. The 2015 Lexus you purchased was sold AS IS and received a full inspection prior to the sale. You also had the opportunity to inspect the vehicle yourself and signed the AS IS disclosure acknowledging the terms. While we understand that purchasing a pre-owned vehicle can come with certain expectations, we followed all proper procedures throughout the process. We're sorry to hear of any disappointment and are here if you'd like to discuss further.

Terry did excellent job told him want I wanted and he

Terry did excellent job told him want I wanted and he found it Thank YOU Terry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bob, thank you for reviewing Terry and Yark Used Cars! We hope to work with you again in the future!

Dan D did a great job in finding the type of used van

Dan D did a great job in finding the type of used van that we needed. He is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jack, it is terrific to read your positive words about Dan! Thank you for choosing Yark Used Cars.

From start to finish Matt was kind and very helpful.

From start to finish Matt was kind and very helpful. He gave us a fair trade in offer and made sure we were well taken care of. Matt and Lars were very patient and understanding as we knew with our credit it was going to be an uphill battle. They worked hard and got us the best deal we could have hoped for . Thank you all we love our Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Heidi and Andrea, we're delighted to hear that Matt and Lars provided such excellent service at Yark Used Cars. Enjoy your new Jeep, we wish you safe travels ahead!

Very professional kind and patient sales people.

Very professional kind and patient sales people. Very knowledgeable about all aspects of the vehicles and sale. 3 rd vehicle from them and very satisfied !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your continued trust in Yark Used Cars! We're delighted to hear that our team provided professional and knowledgeable service once again. Enjoy your new ride, we wish you safe travels ahead!

Great quick service.

Great quick service. No pressure and easy to work with. Finance a snap! Thanks, Tyler!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review Tyler and Yark Used Cars! We hope to see you again down the road!

Working with Grant on the purchase of my jeep was a good

Working with Grant on the purchase of my jeep was a good experience. He was courteous, professional and knowledgeable about the jeep. I would not hesitate a minute to recommend him to family and friends. I believe he is a great asset to your organization

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Robert, it's great to know that Grant provided you with a good experience at Yark Used Cars. We're proud of our team and appreciate your recommendation! Enjoy the Jeep!

My salesman, Jeremy, was excellent.

My salesman, Jeremy, was excellent. No pressure, helpful, and knowledgeable. He took a lot of time going through all the purchase documents to make sure that I understood everything completely. Five Stars. The "finance manager", Lars was another story entirely. He presented a summary of "included" warranty coverage that didn't begin to match the *printed* info Jeremy had given me. (Lars was writing with a thick green Sharpie on a file folder...). I pointed out the discrepancy, and a ridiculous back-and-forth began until I finally asked for Jeremy to join the discussion. Lars had--without my knowledge, let alone permission--included in the monthly payment options a premium warranty package that cost about TEN GRAND. At no point did he ever volunteer this information until I backed him into a corner and he was forced to admit it. He backed out the package from the calculations and the payment numbers dropped by about $200/mo. One Star. I'm grateful I'm smart enough and experienced enough to have kept pushing back on the skullduggery, and I resent the oil-slick tactics on all the people without my advantages who may well have been taken for thousands of dollars. So: salesman, Jeremy, by all means. But: buyer be mega-aware of their finance dance. Insist on seeing line-item proof that the payments include only the car, not anything else, then make your own choices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your detailed feedback. It's great to know that Jeremy provided you with excellent service and regret the confusion and miscommunication during the finance process and will take note of this for future improvements. It is never our intention to mislead our clients, so if you'd like to discuss this further or have any other concerns, please reach out directly.

I had an incredible experience with Yark.

I had an incredible experience with Yark. They were friendly, responsive, and professional. I got a great deal on a used Ram 1500 that I love, and I also got fair value on the vehicle I traded in. I drove up from Louisville, KY because the deal was so great, and I was in and out in less than an hour and a half including a test drive and an appraisal of my trade. Tyler in Sales and Lars in Finance both demonstrated excellent customer service! Thank you Yark!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, we're delighted to know you had such a positive experience with Tyler, Lars and the rest of our team at Yark Used Cars. We appreciate your trust in us all the way from Louisville! Enjoy that Ram 1500!

I recently purchased a vehicle from Carlton Brown at Yark

I recently purchased a vehicle from Carlton Brown at Yark Auto. Carlton walked me through each step within the process and the purchase was seamless. I recommend Carlton to anyone looking for a vehicle. Thank you again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're delighted to know that Carlton made your car-buying experience seamless at Yark Used Cars. Your recommendation means a lot! Enjoy the new ride and don't hesitate to reach out if you need anything in the future!