SPEEDWAY AUTO SALES

Called about a car for 3 days in a row, sent online messages and also checked with capital one. Someone answered today. I called at 10:00am. Gave my preapproval number . Told them I’d be down in a hour in a half (that’s the drive to get there) they confirmed . I showed up early got the keys to look at it. I was told that they were getting a tag. Waited outside for over 20 min, some new guy came out and told me I had to get out the car because it was already sold somewhere else and they were taking it and they just a call on it not even 5 minutes ago. When we expressed that it’s messed up to do that to someone who has been calling and reached out this am to confirm the guy with the worst attitude replied I answer my phone so I don’t know what to tell you. He had alot of other smart remarks to make as we were leaving. Car had issues and they were “waiting on parts” is what I was told when I first got there. Keep it classy Polk county. Y’all fit the script for sure. Theres a reason it didn’t work out .

I brought my Kia optimal in with a faulty abs module that in my opinion should and about 5 mechanics opinion should have been replaced free of charge under a Kia corporation recall. Since the car was just out of warranty the dealership said they could not do anything about it. I filed a complaint with Kia corporation and got no place with it. After contacting Dyer Kia and explaining the situation to Dave Vocci the service manager he manager to get me a 50% refund on the repair. It was a lot of aggravation but at least Dave worked with me. Thanks Dave

T.J was the best! Helped us through everything, got done in a timely manner! Made good conversation, really easy to talk to! Overall a great experience! Would recommend 100%.

I used Haidi as my sales person and had a wonderful experience with her. He was very polite with a great smile and very accommodating. She made herself available to me any time I needed her and resolved any questions I had. I had no ride to go pick up the car the I bought from her but she personally delivered my car to my location within an hour. She is a blessing and I can’t say enough about how great she was to work with. I strongly suggest you to use her if you are considering buying a car from this branch

Genuinely If i could give this zero stars, I would. No respect or urgency. Car was in for its 16 thousand mile check up. they found a bunch of stuff wrong with it. they then decided to keep the car for over a month, neglecting to call or keep us updated. When we did call and actually got through to them, they would tell me it would be done by the end of the week. the car was never done by the end of the week and they would keep telling me it would be done by the end of the next week. repairs are very minor so i don’t understand what is taking them this long. if you can avoid buying from them (they upsold me almost 10k for a new car) or getting you car serviced here, DO.

The dealership has NO integrity. The salesman I dealt with (Jessie) made an appointment with me to see a used car, we arrived and waited for Jessie about 30 minutes and then we were told the car had sold about 30 minutes ago. They basically sold the car out from under us. So be careful the salesman will say anything to get you back in. I will not send anyone to this dealership and will strongly recommend everyone stay away.

Thank you Tim for all of your help and your patience! You went above and beyond and it was definitely appreciated. Lawrence Thompson

Timothy Fagio is a rude awful man!! Do not recommend spending your time with this man as he will do nothing but waste your time. I’m honestly worried he’s going to use my personal information to steal my identity. I don’t know how a company can employee such a person!

I had a diagnostic perform on my vehicle. The problem was found and corrected as much as possible(I was very appreciative of that). A week or so later I had to replace parts on my vehicle. Unfortunately I came across a somewhat serious problem. One of the lug nuts was extremely difficulty to loosen. I noticed that it was a slight angle. when I finally removed, the stud had been stripped. I also realized a few more things that would connect the findings to what was performed during the diagnostics. When I called the dept and mentioned what had occurred, of course, they would charge me, and I was not going deal with the, so far standard (personal experience) of dealership not being at fault and customer paying the $$$ price. But it was clear in the phone call that it would occur. I'm not accusing this dealership in the dept. I had service done, but, what I came across is connected to what was done.

I spoke to someone online and then spoke to Lori 3 times explaining my situation and she reasured that they can work with my situation , I came in and a sales women came to us and within 5 mins she said we can't help you and I said I spoke to Lori 3 times before i drive a hour and a half there for no reason she was admitted they could ! Well the sales lady then points and lori and said well there's lori I was so shocked and just couldn't not fathom a employee throwing another under the bus you guys need to retrain maybe have them show respect and respect fellow employees I do not recommend stopping in less you want bad attitude s and nothing but wasting time