Reviews
Write a reviewNothing but a SCAM! Don’t honor their word or stand by their cars! They don’t respect or care about their customers. Don’t waste your time or your health. Me and my children are dealing with exhaust fumes in a 2021 Tahoe for the 3rd time!!
Nothing but a SCAM! Don’t honor their word or stand by their cars! They don’t respect or care about their customers. Don’t waste your time or your health. Me and my children are dealing with exhaust fumes in a 2021 Tahoe for the 3rd time!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand how important it is for concerns involving your 2021 Chevrolet Tahoe to be handled with careful attention and clear communication, particularly when multiple visits are involved, and your comments offer Marshall Chevrolet a helpful perspective as we evaluate how ongoing vehicle concerns are managed. Please feel free to contact us directly if you’d like to go over your experience further. We are committed to strengthening service coordination and customer communication so customers feel more supported throughout the process. Sincerely, the Team at Marshall Chevrolet
Herb Kinman is responsible for the worse car buying and owning experience I have ever had...period. Avoid this place at all costs! Drive a little further and buy from a dealership that doesn't have a "C" rating from the BBB. I've had 10 lifters replaced in my truck in 4 years. In 2015 I had 2 replaced and was assured by HKC that it wouldn't happen again, that this was a fluke. A few weeks ago another lifter went out. I called HKC and the general managers solution was to sell me a new car.
Herb Kinman is responsible for the worse car buying and owning experience I have ever had...period. Avoid this place at all costs! Drive a little further and buy from a dealership that doesn't have a "C" rating from the BBB. I've had 10 lifters replaced in my truck in 4 years. In 2015 I had 2 replaced and was assured by HKC that it wouldn't happen again, that this was a fluke. A few weeks ago another lifter went out. I called HKC and the general managers solution was to sell me a new car.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dolphin the salesman out of his way to be very courteous and be very helpful and the finance department was the same way very courteous and respectful
Dolphin the salesman out of his way to be very courteous and be very helpful and the finance department was the same way very courteous and respectful
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership sold me a Used Vehicle that was supposed to be in "Excellent Working Condition," however it was leaking gas when I drove it off the lot and I had to drive it right to another dealership and have 2 gas leaks fixed before I could even make it home. Then the brakes weren't really stopping the vehicle so I took it to an auto repair shop where I was told the brakes were so bad they needed a total redo for over $1,000!! The list goes on and I am $3K in for repairs and the dealership representatives are yelling at me. Unbelievable! Please choose another dealership!
This dealership sold me a Used Vehicle that was supposed to be in "Excellent Working Condition," however it was leaking gas when I drove it off the lot and I had to drive it right to another dealership and have 2 gas leaks fixed before I could even make it home. Then the brakes weren't really stopping the vehicle so I took it to an auto repair shop where I was told the brakes were so bad they needed a total redo for over $1,000!! The list goes on and I am $3K in for repairs and the dealership representatives are yelling at me. Unbelievable! Please choose another dealership!
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service---on time--. Have 2 cars service in less than an hour. The were very friendly---met my needs and had me out very quickly.
Great service---on time--. Have 2 cars service in less than an hour. The were very friendly---met my needs and had me out very quickly.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Received appointment day and time I requested. Both service people we were in contact with were friendly and professional. Shuttled us to nearby shopping will we waited for our first routine service on new car. They even washed the winter salt from my vehicle!
Received appointment day and time I requested. Both service people we were in contact with were friendly and professional. Shuttled us to nearby shopping will we waited for our first routine service on new car. They even washed the winter salt from my vehicle!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My husband and I purchased a 2016 Chevy Silverado from Herb Kinman, Ryan Brown and the gentleman (I cant remember his name, sorry) at the front desk were very helpful, friendly and patient with us. They made sure we were comfortable while we waited and made us feel like family. AWESOME people! We only had a little problem with the Service department not taking care of the sticky stuff on the windows and windshield, we had to take it back a different day when Mr. Brown was there; other than that our experience was exceptional. Awesome team! Thank you all so much, God bless you!
My husband and I purchased a 2016 Chevy Silverado from Herb Kinman, Ryan Brown and the gentleman (I cant remember his name, sorry) at the front desk were very helpful, friendly and patient with us. They made sure we were comfortable while we waited and made us feel like family. AWESOME people! We only had a little problem with the Service department not taking care of the sticky stuff on the windows and windshield, we had to take it back a different day when Mr. Brown was there; other than that our experience was exceptional. Awesome team! Thank you all so much, God bless you!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 4.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My family and I over the years have purchased several vehicles at Kinmans ,we have always had good service and good communcations no surprises here,everthing is up front and on time THANKS!!!!
My family and I over the years have purchased several vehicles at Kinmans ,we have always had good service and good communcations no surprises here,everthing is up front and on time THANKS!!!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent--servive----they make you feel like a family member. This is the 5th and 6th car that I have purchasefrom this Deardership. Painless deak, great service afterwards. I would give them a A++++++++++++++++++++++++++++
Excellent--servive----they make you feel like a family member. This is the 5th and 6th car that I have purchasefrom this Deardership. Painless deak, great service afterwards. I would give them a A++++++++++++++++++++++++++++
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car