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Capistrano Valley Toyota

(744 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(744 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capistrano Valley Toyota from DealerRater.

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Had the exact vehicle we were looking for at a price that

Had the exact vehicle we were looking for at a price that was better than the competition. Great salesperson- Said- he made the process quick and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback, Chris! We're thrilled to hear you found the perfect vehicle at a great price and had a positive experience with Said. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

Jesse Aguilar has taken good care of us each time I have

Jesse Aguilar has taken good care of us each time I have brought my Prius in for service. I have had a couple of extra minor issues along the way. Each time, he has listened, and made sure the crew addressed my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your fantastic feedback, Karl! We're thrilled to hear about your positive experiences with Jesse and our service team. Your satisfaction is our priority, and we appreciate your trust in us for your Prius needs. Looking forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

I went In to check out a brand new Toyota SE, Sammy took

I went In to check out a brand new Toyota SE, Sammy took real good care of me and made the process very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your stars! We're happy to hear Sammy went above and beyond to ensure you found what you were looking for. Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

Very professional and clean Attentive no long waits

Very professional and clean Attentive no long waits friendly energetic Shout out to Patrick Chiraulo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear about your positive experience, and we'll be sure to pass along your shout-out to Patrick. Your feedback means a lot to us, and we look forward to welcoming you back soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

Service Technician answered all questions I had and made

Service Technician answered all questions I had and made some recommendations that could wait until the next time I came in. He was very helpful. New waiting area very nice and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic feedback! We're thrilled to hear that our service technician was helpful and that you enjoyed our new waiting area. We always strive to provide excellent service and a comfortable experience for our customers. Looking forward to your next visit! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

This was are 6th or 7th vehicle purchased at Capo Valley

This was are 6th or 7th vehicle purchased at Capo Valley Toyota. As always, the experience was very good and the best part was meeting sales person Chris Poole. Chris is an excellent sales person and person in general. Chris was friendly and very knowledgeable on all things RAV4. He found the perfect model for us with all the options we wanted. It took about 5 minutes and we were sold. Chris walked us through the process and was super helpful in setting up the tech for my wife (the primary driver of the car) Again, very impressed with Chris and would recommend him to anyone interested in buying a new Toyota. Plus, your new sales area and lobby are very nice!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with Chris and the team. It's great to know you enjoyed the new sales area and lobby. Your loyalty means the world to us, and we appreciate your recommendation! Enjoy your new RAV4! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

I've never been pleased with an entire office!

I've never been pleased with an entire office! You really surprised me and I know that I'm definitely coming back đź’–

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. We look forward to welcoming you back soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

Purchased our 2024 4Runner here last year.

Purchased our 2024 4Runner here last year. Just went in for 10,000 service and decided to wait. Lobby is very comfortable and relaxing place to sit and visit. Service took about an hour.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for your fantastic review, Robert! We're thrilled to hear you had a great experience with your 4Runner and enjoyed our comfortable lobby during your service visit. We appreciate your support and look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

Straight to the point.

Straight to the point. Fair. No messing around and no long wait times. Patrick, Todd, and Sami were a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear you had a positive experience with our team. We strive to provide efficient and straightforward service, and it's great to know that Patrick, Todd, and Sami made a lasting impression. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

kindly answered any questions and support with knowledge

kindly answered any questions and support with knowledge and experience and it was so assured.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us! We're happy to hear our team ensured an excellent visit. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610