Carter Acura

Your Service manager is incredibly unhelpful. I’ve brought my new ADX to them multiple times and it’s just been a complete waste. The Apple car play does not work. I cannot talk on the phone unless I use headphones. The maps don’t work at all in Seattle and the screen just freezes. I wish I never bought this car with you guys.

My name is Suzanne Happ and I had the pleasure of dealing with David Moreno, who was kind, patient and professional. He went that extra mile to help me. And is still continuing to help me find an automobile within my budget. I highly recommend David Moreno, he is truly an asset to Carter Acura. Thank you David.

Truly superior sales and service. From the time of my arrival to the drive away with my new car I felt welcomed, comfortable and never pressured. You can tell the entire staff hold respect for you and each other. Luke Gregory is an amazing sales associate and I left feeling like I just left best friends.

Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me.

Had a really good experience with the finance manager and the sales team, even when i didnt get approved by the bank.

This place was almost as bad as the Chevy dealership I delt with 14 years ago.

As a used vehicle, It would have been nice to have a little more time than on the spot at signing to consider a extended warranty. Also a shorter period than 6 years, such as 3 years for a used vehicle would be nice and more attractive from a price point. As the vehicle I purchased was not an Acura product. A little more time to understand how the warranty process could work would be nice. As the work would likely not be done at the Carter dealership. It would be nice to understand how this works. I have purchased extended warranties in the past and was not able to use them without weeks of follow up and ridiculous levels of details to justify the payment for service. In this past example, I found the extended warranty to be of little value. It would have been nice to have a little time to explore the warranty offered beyond a on the spot "sign or its gone". I would still consider a 3 year type agreement if its available. If, I could spend perhaps a day or two to see how the Toyota in this case dealers respond to accepting the offered coverage. For example, do they welcome the coverage and have a history dealing with it. Just my suggestion on a possible improvement and potential sales in the future for the extended warranty package. I would have liked to have it. But, was cautious about dropping over $3k on something I could not confirm was going to be useful when needed. An overall good experience. As I paid cash, I cannot speak to the financing other than a brief conversation which was pleasant and professional. The facility is very nice and easily accessible. To date, the post sale follow up has been good. I would recommend Lin Loya and Carter Acura to others seeking a vehicle. Lin was very helpful and accessible to answer questions and available to show the car I wanted on my schedule.

Very pleased with my car buying experience. Everyone was awesome. My husband plans to go back and get another car soon.

Absolutely the easy most relaxed car buying experience I’ve had!! Dave was amazing he listened to what I wanted found it boom sold!! Russell was amazing in finance explained all the additional options!! All I can say is I’m a customer for life!!!

Such a great experience and great customer service. Definitely recommend to go here to buy a car!!