Route 23 Nissan

These guys are genuine experts, trustworthy companies. They handle all negotiations with clients, and if necessary, even provide transportation for car diagnostics. The full support throughout the registration process ensures peace of mind and reliability. Thank you!

If you need a reliable car selection service, I recommend turning to them. They are fully customer-oriented and prove their reputation with numerous successful deals. Communication is instant, and the advice is reasonable. I wish them growth and stability!

Beware of Deceptive Pricing and Hidden Charges from this Dealership! My experience with this dealership was highly disappointing due to the implementation of fake pricing and undisclosed charges. By sharing this review, I hope to warn others about the deceptive practices employed by this dealership. It is crucial for consumers to remain vigilant and demand transparency to protect themselves from such unscrupulous tactics.

Ray was the best salesman I’ve ever had, I highly recommend him and his business

I called to purchase a vehicle advertised on Cars.com. The stated price was 76k. Then the sales person added almost 5k in dealer and documentation fees 🙃. Never had such an unprofessional experience with a dealership…and to clear the 5k did NOT include tax. The car advertised for 76k was really 81k plus tax. Buyer beware…Cars.com should reconsider allowing such a deceitful practice to continue w this dealership!

I bought a Nissan rogue in February. I have disabled veteran plates. I told them that I do not pay for plates. It’s a permanent plate for veterans. They charged me $300 and told me that I would get it back once they found out I did not have to pay for my plates. I have sent them documents stating that my plates are free twice and it’s May I still have not received a check for the tags that I paid for and that are free in my state. Martin was my sales person and it should be up to him to see that I am reimbursed the money that they charged me for the plates and to this day May 25 I have not received a dime .

Talked with Nancy and was told the price of $36,444 was plus documentation, temp tag fee, and my taxes would be paid in my home state. I asked several times "are there any other fees" and I was told no and she would have a salesperson contact me. Called 3 times today to get a salesperson and I finally got Martin. Martin told me $36,444 plus roughly $2k Inspection and $1900 certification, plus my tax and tags in my home state. Now I expect this type of bait and switch from independent dealers but not from a factory type of dealer like Nissan. I would rather get a root canal than deal with a dealer that pulls this kind of numbers game.

Called to buy a car adv for 49k and was willing to pay asking, then I was shocked that price jumped to 60k++ (they hit with all kinds of fees and charges) Don’t waste your time contacting them.

I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the treatment I have received, I feel compelled to share my feedback and caution potential customers against choosing your dealer

Rating very very poor!! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the main issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the