Bayou Ford

I arrived to Bayou Ford to check on my vehicle in Service. I told service advisor how much I liked the Maverick they loaned me to drive and that it was originally what I wanted back in 2021. So I went to sales and connected with Deanna Mack. She took a bad situation and made it a great situation. So with the help of Deanna and Robert Tamplain's, I was able to drive away with a new 2026 Ruby Red Maverick. I can hardly wait to make a long overdue trip fishing! I'm also sure my Puppies will be also grateful for their help! They get to go riding again! Thank you, Deanna and Robert!

Terrible customer service in both parts and service departments. Very unprofessional and lazy. Will never buy from this dealership again!

**Don't believe the 5 five star reviews on this dealership because the salesperson probably wrote it themselves while showing you how to leave a review!!** That is what happened to us. See picture below!! Wednesday we arrived at 5:15 to look at a vehicle we saw online. Immediately we looked at the vehicle, took it for a test drive, asked if there were any preexisting issues with the vehicle. I noticed a car ceiling vent was missing (not a huge deal), and asked about it being fixed. We were told the parts department was closed, and she, Deana, was to call us the next day to see if there was anything to be done. No call. No problem. We will take care of the vent on our own. Friday morning at 9 AM, we tried calling to see about cancelling a warranty that we no longer wanted after reading the details of the warranty. Someone answers, and then transfers us to the Finance Department. Sent straight to voicemail. We call again, at around 3:30- 4. Same process; sent straight to voicemail. This same answer and transfer game KEEPS happening Saturday and Monday until finally we get irritated and ask what is going on and why is no one answering our call?? We were told he was with a customer, and once we became assertive and irate he called back within a minute and claimed he was sick and had been out for a few days. Leaving us to think which is it?? Also they never disclosed extensive rust damage when we initially asked if there were any preexisting issues at the beginning of our showing. Below are pictures of the extent of rust they will not disclose to you when you ask about existing damages and then ignore you when called on it. They are very misleading, be very careful.

The outstanding assistance provided by Lilian Scott aka ChaCha (Service Advisor) at Bayou Ford in Laplace, LA with my recent truck repair was greatly appreciated, particularly in navigating the warranty process. A complex repair was needed for the vehicle, which was covered under an extended warranty, and the assistance in dealing with the warranty company was invaluable. Lilian was a huge help. She took the time to explain the warranty coverage, ensured all necessary documentation was complete, and acted as the main point of contact with the warranty company. Her communication was excellent with frequent updates provided, including the claim status, the approval process, and the expected repair timeline. She spent hours on the phone with the extended warranty company to ensure my truck was repaired correctly. This proactive communication was reassuring and reduced stress. The repair was completed perfectly, and the truck runs like new (we have a new motor, thanks to Lilian). What set this experience apart was Lilian's expertise and dedication to handling the warranty claim seamlessly. Her skill as a liaison with the warranty company made all the difference, resulting in a smooth and worry-free experience from start to finish. I highly recommend Lilian Scott and Bayou Ford for anyone needing reliable repairs and exceptional customer service! I will end this here, from the start, Lilian made this process less stressful, and she genuinely cared. It was like talking to a friend, who made me feel comfortable, and throughout this long process with the warranty company we made a personal connection. It's refreshing to encounter someone personable and professional. She is a true professional who also made me feel like a valued friend. I cannot THANK YOU ENOUGH Lilian Scott for being our saving grace, lifesaver, and now my friend!

I traded in my GMC truck for a new Ford Raptor. The whole process was a hassel free experience. I would recommend Bayou Ford to anyone looking for a new vehicle.

Promised an inspection sticker before we took ownership. As soon as paperwork was signed they couldn’t do it. Also too many unexplained fees on paperwork.

As other reviews have noted, this dealer is high sales pressure and will do everything to upsell you and ensure you don't get a good deal. I am sure you are thinking - well that's just a car dealer - and buyer beware. Fair enough, and that's the review they are receiving. They do use tactics such as dragging their feet when they know you have limited time, etc. Just know what you are heading into and I can assure you they are not on your side.

Our experience at Bayou Ford was one of the best car buying experiences we've had at ANY dealership, thanks to Regina Watkins! She is the most pleasant car salesperson you'll ever meet. She doesn't pressure you, she actually helps you through the whole process with kindness and understanding. We got a great deal from the nicest salesperson at a wonderful dealership! Thanks Regina and Bayou Ford - we're telling all our friends & family to come see ya'll!

I had a good experience with Victor at Bayou Ford I purchased a 2021 GMC Sierra great guy to work with he was very informative. I was impressed by I was impressed by his commitment to going the extra mile and helping me Victor Services was very efficient I would definitely be back to purchase another vehicle!

I have purchased vehicles in the past, this purchase by far was the smoothest car buying experience. I must say…… Tia was awesome! Thank you Tia for such an amazing experience. You definitely understood the assignment!