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Reviews
The appointment was very easy to make. The paperwork I received stated a video but I was not shown a video.
The appointment was very easy to make. The paperwork I received stated a video but I was not shown a video.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Stephen! I’m glad to hear that making the appointment at Serra Mazda Brighton was easy. I appreciate your feedback regarding the video presentation, and we will look into ensuring that it’s included in future appointments. If you have any further questions or concerns, feel free to reach out to me. We hope to see you again soon! Jade Stone Mazda Service Manager [email protected] 810-227-1100
We just experienced a stressfree tradein and new car purchase at Serra Mazda Brighton. Zoom zoom happiness, again (5th mazda)! Thank you Mariah for all your dedication on accommodating us. Kudos to the friendly staff too❤️!
We just experienced a stressfree tradein and new car purchase at Serra Mazda Brighton. Zoom zoom happiness, again (5th mazda)! Thank you Mariah for all your dedication on accommodating us. Kudos to the friendly staff too❤️!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Megan! I’m thrilled to hear about your stress-free trade-in and new car purchase at Serra Mazda Brighton. It’s wonderful to know that Mariah and our friendly staff could make your experience so enjoyable. I appreciate your loyalty as a five-time Mazda owner! We look forward to serving you again in the future! Brett Paulson Mazda Sales Manager [email protected] 810-227-1100
After extensive research, I found Serra Mazda to have the best price, great selection and the best reviews. It was an enjoyable purchase experience. Thank you Mariah for your kindness and service. We love our cx50! ZOOM ZOOM number5 for us. We❤️Mazda!
After extensive research, I found Serra Mazda to have the best price, great selection and the best reviews. It was an enjoyable purchase experience. Thank you Mariah for your kindness and service. We love our cx50! ZOOM ZOOM number5 for us. We❤️Mazda!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Megan! I truly appreciate your kind words and am thrilled to hear that you had an enjoyable purchase experience at Serra Mazda Brighton. It's fantastic that you love your new Mazda CX-50! Mariah will be delighted to know her service made a difference. We look forward to seeing you again soon! Brett Paulson Mazda Sales Manager [email protected] 810-227-1100
Greg and Brett were a joy to work with. Everything went well and we are very pleased with the dealership
Greg and Brett were a joy to work with. Everything went well and we are very pleased with the dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I’m delighted to hear that you had a great experience working with me and Greg at Serra Mazda Brighton. Your satisfaction means a lot to us, and I appreciate your feedback. We look forward to seeing you again! Brett Paulson Mazda Sales Manager [email protected] 810-227-1100
Came to get a key cut for an older mida. The service girl didn’t know how to find the mileage on an analog dash and then argued with the reading. Then when I brought a black key in she offered to order one in the next day. Then said they couldn’t cut it. I live an hour away. Al Serra of grand Blanc cut the key when they learned the key code wasn’t available to them. Al Serra gb rocks. Brighton not so much.
Came to get a key cut for an older mida. The service girl didn’t know how to find the mileage on an analog dash and then argued with the reading. Then when I brought a black key in she offered to order one in the next day. Then said they couldn’t cut it. I live an hour away. Al Serra of grand Blanc cut the key when they learned the key code wasn’t available to them. Al Serra gb rocks. Brighton not so much.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Amy. I understand your frustration regarding the key cutting process and appreciate your feedback. It’s important to me that our customers receive the service they expect, and we strive to improve in areas where we may fall short. I encourage you to reach out to me directly at Serra Mazda Brighton so we can discuss your concerns and ensure a better experience in the future. Thank you for your insights. Jade Stone Mazda Service Manager [email protected] 810-227-1100
They took great care of my cx-50. I have no complaints about the customer service
They took great care of my cx-50. I have no complaints about the customer service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m thrilled to hear that you had a great experience with your MazdaCX-50 at Serra Mazda Brighton. Our team always strives to provide excellent customer service, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Jade Stone Mazda Service Manager [email protected] 810-227-1100
My write up tech was Tristen who is always excellent. Engaging in conversation and kept me informed of my vehicles status. Service tech did a great job with a video of my vehicle. Work was completed within the specified time frame.
My write up tech was Tristen who is always excellent. Engaging in conversation and kept me informed of my vehicles status. Service tech did a great job with a video of my vehicle. Work was completed within the specified time frame.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Grateful for you sharing how your visit turned out, Tom! I’m happy to hear that Tristen provided you with excellent service and kept you informed throughout your vehicle's maintenance. It's great to know that the service tech's video update was helpful and that your work was completed on time. I appreciate your feedback, and we look forward to seeing you again at Serra Mazda Brighton! Jade Stone Mazda Service Manager [email protected] 810-227-1100
We got in and was helped right away with what we're were looking for.
We got in and was helped right away with what we're were looking for.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I’m glad to hear that you received prompt assistance at Serra Mazda Brighton. We strive to provide excellent service and help our customers find exactly what they need. We hope to see you again soon! Brett Paulson Mazda Sales Manager [email protected] 810-227-1100
Bobby was very easy to work with and he was fast in processing all documents
Bobby was very easy to work with and he was fast in processing all documents
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I am happy to hear that Bobby made your experience smooth and efficient at Serra Mazda Brighton. I appreciate your feedback, and we hope to assist you again in the future! Brett Paulson Mazda Sales Manager [email protected] 810-227-1100
Everyone treated me with respect and give me a lot of attention and help thank you
Everyone treated me with respect and give me a lot of attention and help thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I am pleased to hear that you felt respected and well-attended during your experience. Your satisfaction is our top priority, and I appreciate your kind words. We look forward to welcoming you back on your next visit! Jade Stone Mazda Service Manager [email protected] 810-227-1100