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Park Place Lexus Plano

(3,428 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 11 awards
2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 546-3598 (833) 546-3598
Used (833) 546-3918 (833) 546-3918
Service (833) 546-3685 (833) 546-3685

Reviews

(3,428 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Park Place Lexus Plano from DealerRater.

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Excellent and super satisfying experience!

Brian was awesome!! We went in about an hour before parks place closed needing a car that night! He was super efficient, and made it super easy to get in out with out feeling rushed. Brian was super outgoing, had great energy but not pushy at all. Brian also had the determination to make sure we were happy, satisfied, pleased and well taken care of. My husband and I are always looking for that quality when we truly have the desire to purchase something, because believe it or not most other dealerships we went to did not have that attitude with us and gave up to quickly. We enjoy people who are eager again with out being pushy. We left parks place and Brian very happy and would definitely recommend many others to this dealership and him! Thanks Brian for working so well with us and make the experience fun and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Sales Team

I have worked with Joel and Robert three times now and each time I've had a great experience. They are very knowledgeable about the different vehicles and helped me find exactly what I wanted. The buying process has been fast and easy each time. On my last purchase, a bad hail storm hit the day before I was picking up the car. The next morning I had a text showing me that the car had been tucked away inside and was safe and sound......they didn't have to do that, but they did! I have recommended Park Place Lexus and Joel/Robert to my friends and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, We appreciate you taking the time to leave us such positive feedback! At Park Place Lexus Plano, our sales members are encouraged to go the extra mile to create a stress-free car-buying experience for you. We're pleased that Joel and Robert have demonstrated our commitment to outstanding service over the three times you've worked with them. Thank you for recommending us to others! We're happy to have you as a member of the Park Place family.

Great Salesman, First Time Buying

Gabriel is a great salesman! Gabriel was verry helpful and explained every detail while buying my Lexus.I highly recommend him to anyone who is a first buyer.Great experience and verry happy with my new Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

purchase RX350

All transactions were expedited in an excellent and timely manner. Kenneth Adkins made it all easy and his assistant, Christian, polite and knowledgeable, also contributed to a totally seamless experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Buying Experience

I priced a new Lexus NX on True Car and quickly received a call from David. I went to the dealership after our brief call and within a short time David and I had made a commitment to turn in my current Lexus for my beautiful new SUV. I picked it up yesterday and the delivery experience was quick and efficient. This is my 3rd Lexus. David is an excellent representative of Park Place . I would recommend him to my family and friends . Thank you David

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Couldn't ask for a better experience thanks to Blake!

Being a Lexus family, I can honestly say that we have never been treated better than we were by Blake Cooper. His knowledge regarding the vehicles and the professionalism he showed was not comparable to any we've ever experienced. His personality was light and enjoyable and he eliminated any anxiety with his gentle guidance and complete patience. He made the purchase of our new RX350 truly special; like working with a trusted friend. We look forward to buying our next car from Blake. Park Place Is blessed to have a sales experience manager like Blake Cooper!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Blake and the rest of the Park Place Lexus Plano team appreciate the kind words! We are so happy to hear that of your Lexus purchases, Blake's professionalism and knowledgeability made your experience with us the most pleasant. We believe in a no-pressure approach to car-buying, and our top concern is making you comfortable. Enjoy your new RX350!

Park Place does it right!

It has been 10 years since my last car buying experience and this was so enjoyable. Blake was a pleasure to work with, he was knowledgeable, patient and went above and beyond to help me end up with not only a fantastic car but also make me feel like part of the Park Place family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Professional respectful courteous

My experience was excellent due to the professionalism of Blake Cooper. He went way beyond my expectations to make sure we were never inconvenienced during the buying process. He was very knowledgable and and answered all questions to our satisfaction. I would strongly recommend Blake to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great, hassle free experience working with Rick

This was the best car purchasing experience I have ever had. Rick Jones was very professional, listened to my needs and was not pushy or pressuring as I have experienced with other dealerships and sales staff. When it came time for financing, Rick really went to bat and got me such an amazing deal! After the purchase he followed up with me to check in! Outstanding customer service! Thank you Rick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Absolutely amazing!!

Great experience from start to finish!! Gabriel remembered all little details and made sure we got exactly what we wanted. He spent time answering all our questions both before we made the purchase and once we got the car. Super easy process and fantastic communication throughout. We're really happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.