Katy Honda

Very throughly explain what was check and done to my car. I was very satisfied . The wait was long but it got done before 3 hours before they closed .

I have been coming back to Honda of Katy for several years now. We’ve gotten four cars from them. Their service dept is outstanding. They are super polite and efficient and before I even realize time has passed they are done! They’ve done service on all four of our Honda’s we’ve had and they are always great. So do yourself a favor and come see the guys at Honda Katy. You won’t be disappointed!

I went in to get my transmission service done because I was going on a trip to another state. They finish with the transmission service and on my road trip I heard a noise coming from you underneath, I would have gone back to get it checked out but I was a few hours into my road trip, so I stopped to see what it could be. When I look underneath I noticed the cover that covers the transmission pan was hanging , the mechanics couldn’t even bother to do their job correctly, they didn’t put all the bolts on there so it was hanging all the way to my destination. I told one of the employees who had messaged me what had happened and they told me to go anywhere and they would refund me. I ended up getting it fixed but they never bothered to message me back to see how everything was to check up with me. None of the employees bothered to call me or message me, until a few weeks passed and today my mom receives a call saying I had not paid for the work done. They were assuming I didn’t pay when they didn’t do their job correctly , I had to send them a copy of the receipt and bank statement showing I had. What made me really mad is that they could call to say I didn’t pay, but when my car was there messed up because of something they did no one bothered to ask me how it had been handled or fixed. I know the mechanics there aren’t perfect and mistakes are made but please make sure the ones that have to check up with customers at least email back or do something to keep the customers happy.

I bought this since Feb 2017 and ever since, the light for tire pressure is always on. Many times the service man tried to fix it, when I drove out of the place, it is on again. I almost give up but this time, the service man FIXED it. It has been 4 days and no tire pressure light on. yeahhhhhhhhhhhhhhhhh. Thank you.

When I got there for my service, my intentions was to get there by the time it opened. I got there a few minutes after it opened and there were about 20 cars in front of me. When they got to me, I told them what I needed and not more than an hour later my car was ready. Usually, even through the express service, the wait is 2 hours or more. I was so happy to know my time was not wasted and I was able to get my car serviced quickly. Thanks.

Tech failed to secure air filter clips after inspection resulting in a stop on a busy freeway to correct the problem. This is something that should not happen when it’s something they inspect on every car.

Service was done quickly within an hour.i had an oil change done and a free car wash. I left my car and was called in hour to pick up

I was very please with my buying experience from Honda Cars of Katy! I was able to lease a ‘19 Accord Sport that I’ve wanted for a long time. The payments I was able to get to we’re perfect and far lower than I expected. I received a fair value for my trade in and overall received great customer service! The finance department made all my paperwork a breeze and I was in and out in no time. From choosing a car all the way to it’s delivery, everyone was wonderful and incredibly helpful!

Im so much disappointed in my coming over there. 1. I thought im gonna be paying only the TTL and the upside down of my vehicle. 2. The trade in value of my van is a total disrespect. 3. The agent assigned to me just throw to me my key when i asked for it. 4. The final price was just too high from the price given to me by the internet agent. If i might pick up the cheapest, its at least 10000 more than she intially gave me. 5. They checked my credit score only to find out that there is a high interest rate despite of a very good credit score. SUCH A DISAPPOINTMENT.

My experience at Honda Car of Katy, from the sales representatives to the service department, is consistently awesome! We've been buying cars there for years and have always done our maintenance there too. Currently, our service representative is Freddie Boatright. He's professional, friendly and gladly explains any questions I have. I appreciate all of that. Thank you!