Katy Honda

I recently had service on 2016 Pilot at Honda Cars of Katy. The service department customer service was very helpful. Particularly, Mason was updating me on the status of the repairs through telephone calls and text messages. I can only say that it was an excellent customer service. Thank You Mason.

The location has a new GM Teno Fontenot, I purchased a Honda Pilot and was helped by Simon Dzenyo. Took me less than 4 hours to complete the sale. Excellent customer service.

June 2023 - Iheanacho Orabuchi is the worst manager ever. Stay away. Wish we would have read the reviews. You go in for a trade and you come out being scammed. Traded in my 2021 Mazda, for 2023 Honda Pilot. Not only did they add more money to the MSRP but they never processed my trade-in. Iheanacho

The salesman Gene was Great! Until after the text drive and speaking with the Internet sales manager then he advised that price went up like $4000 it was listed that way to lure people to come. I would not recommend this dealership to my worst enemy they’re a rip off.

Deceptive trade prices, Advertises vehicles for less than they are willing to sell them for and then tries to add, Reconditioning fees. To get it to the true price. False advertising, Deceptive trade. Has been reported to BBB, and Texas Attorney general. I suggest anyone who has dealt with this dealer and had same experience do the same. This company needs to be shut down and or all management needs to be cleaned out. I now realize why I was the only Customer in the dealership.

In January of this year I went to the dealership and I worked with a wonderful lady named Jessica Rodriguez She helped me get into a vehicle that I had for a little while. Unfortunately I was unable to keep the vehicle. I was not upset. It was not the dealerships fault. Most dealerships would not care but she went the extra mile to do everything and anything that she could. I totally appreciate everybody that dealership and I want to give a great big thank you to Jessica Rodriguez thank you, Tanya Brown 🤎

Deceptive and impossible to work with. After several days of trying to get the drive out price nailed down, an assistant sales manager finally emailed me the final price, on a low mileage 2023 Ridgeline. When I sent my son over to see the truck, before I drove in to pay for it, they told him the truck was already gone to Arkansas. I JUST SPOKE WITH THR MGR, 15 Minutes PRIOR! Got an email from the asst mgr, saying he forgot to check to see if they still had it. A week later it is listed again. for sale there at a lower price. There must be some way to buy a Honda without dealing with crooked dealerships and their games.

I went in having read all the fine print in the listing I was interested in. Fine print specifically stated that LoJack, PermaPlate & tint were included in the price. When the sales person showed me price sheet, I told him this and showed him the listing. He left and came back and tried to tell me that the fee he was charging me was for “service for a year” which is a straight up lie. Those items don’t have service fees. Between that and getting a $4k reconditioning fee tacked on, I walked out of the dealership. And they didn’t even bother to call me or anything to make it right.

I had asked for information online, and also called in about what I needed and why. I was explicit about the horrible experience I had at another Honda dealership where I was blindsided and had $10k of add-ons added to my original purchase 2 years ago. I needed to replace that car, as it had been totaled and I decided to give this dealership a try. So I go to look at a car with a list price that with TTL would get me to the 'out the door' price I wanted. After test driving the car, I get shown a final price that brings the car to almost 9k over the list price. How does that even happen? I'll tell you how, they added a $4k 'reconditioning fee' which is complete xxxxxxxx, if you ask me or anyone that knows better. The salesperson tried to tell me that it was for 2 new tires and windshield wipers. Then later in the conversation he says it was all 4 new tires. Even if they put 4 new tires, how much could that cost at the most high-end tires, $2000? Wipers are how much, $50 at the very max? Plus, they added cost for LoJack and Permaplate, when the sales listing specifically states that LoJack, Permaplate and tint are included in the price. I told the salesperson, Simon, that I needed the reconditioning fee completely removed, as the 'costs' they're trying to pass on to me should've been part of their dealer costs and included in list price. It's your classic Bait & Switch, show you a low list price to get you to come in and then add on fees. They did agree to remove the reconditioning fee but said that they couldn't take off the permaplate or Lojack fees at all. I asked why if their sales listing explicitly says otherwise and they said because it's for a service fee for the year. Ummm... LoJack says specifically on their website that their product has a 1 time install fee and that is all, there are no monthly, yearly or other fees that need to be paid. So the salesman straight up lied to my face when he said that. I told the sales person if he wanted my business, they needed to remove the permaplate and LoJack cost that I'm being double charged for. He went back to the 'back office' and came back saying no, they wouldn't do that, so we wouldn't have my business. I said, okay, that's fine. and walked out. They literally lost what would've been a loyal customer. Oh, and I get, what I assume is automated, email from Dylan, the internet sales coordinator, saying to respond ASAP so that we can talk about what I'm looking for. I emailed him exactly what happened, and I've heard absolutely nothing. It's despicable the deceptive practices that they put in place. You would think they'd want repeat business and referrals, but nope. They rather stick it to the customer and not give me a fair deal, and wait for another fool to come in and see if they actually bit the bullet and pay all their BS add-ons. I'm so disappointed. I was expecting better from this place. Oh, and the salesperson tried to tell me he was being 'transparent' by showing me that I was being charged a 'reconditioning fee'. That should never have even been charged in the first place! You aren't doing me a 'favor' by removing it, you're getting rid of a number that shouldn't have been there to begin with.

My wife found a car listing at this dealership to replace her recently totaled 2021 Honda Odyssey Touring. The list price was great. After test driving it, the sales person Simon, brought out the price sheet with breakdown of what was being charged. My wife was explicit in telling him that she had an awful experience at Spring Branch Honda (now Easy Honda) when she bought the van she's now replacing, hoping that they would know not to try anything with her. Well, the price sheet Simon brought out had a $4,000 reconditioning fee. Asked what that was for and he Said that it was for the expenses they had in getting the car ready for sale, like replacing 2 new tires and windshield wipers. Not sure if the tires were supersonic or something super special because there is no way that 2 new tires and wipers cost even half of that ridiculous fee. She immediately told him that she didn't feel comfortable paying that. He asked her to 'split the cost' with them. Umm... no sir, why should she split the cost of what is supposed to be regular dealer costs. Your list price should already include whatever it cost to get the car up to par. And I'm sure the person who traded in their lease also got lowballed in their trade-in value to cover 'reconditioning fees' so they're double dipping here. Well, they agreed to remove the reconditioning fee entirely for her, so she was given a final price that had List price, TT& L... PLUS PermaPlate and LoJack costs. She pointed out to Simon that their sales listing on their website (not on cars.com or other sites, on hondacarsofkaty.com) specifically stated that PermaPlate, LoJack and tint were include in price. Simon said he would go talk to sales manager about that, left and came back to say that those fees were actually 'service' fees, for 1 year of the service. Ummm.. LoJack website, the manufacturer, states that LoJack costs are only one-time and that there are no monthly, yearly or any other type of service plans. So that right there was a straight up lie. My wife told him, no, I'm not paying that, remove those fees and we have a deal. He left, came back and said they would not be doing business then because they wouldn't remove that. It was $800 fees they were tacking on. My wife got up and walked out. It's such a shame that they did this to her. She already had to deal with insurance and her car accident. Now she has to deal with these deceptive sales practices. She was looking to get great customer service and was very clear about what she didn't want, yet here they went, trying to get extra money out of her. It's ridiculous. Typical bait-and-switch. Show you a lower list price than competitors, then once you're there try to get you to pay the same with all their add ons and fees. If you want to sell the car for $43k, then list it for that. If someone wants to buy it for that price, they will. But don't bait and switch. IF this is what you want to deal with, and don't mind throwing your money away, then by all means go here. Simon tried to say he was being transparent by showing her the breakdown of the price. No, being transparent would mean that you guys had a list price, would add TTL and that's it. Not other xxxxxxxx fees and try to make my wife feel like you're doing her a favor by removing said fees, in addition to try to play her for dumb in lying about what the fees are for. They could've earned a loyal customer out of us, one that would've raved and shared about their awesome experience, but instead, they left us with a sour taste. Oh and we got, what we assume is, an automated email from Dylan, the internet sales person that originally responded to our inquiry asking us to respond about what we were interested in. My wife responded explaining everything that happened to see if he could help in any way. Crickets, that's all we heard. Absolutely no sort of response from him either.