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City Volkswagen Of Evanston

(3,086 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 national dealer award
View 7 awards
2025 national dealer award 2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (847) 440-7366 (847) 440-7366
Used (877) 806-1843 (877) 806-1843
Service (866) 730-3832 (866) 730-3832

Reviews

(3,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Volkswagen Of Evanston from DealerRater.

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Yezdi is an amazing person,and very professional.

Yezdi is an amazing person,and very professional. she help me Sheri and my Daughter Timia. We both have brand new SUV VW 2025. I love my new Suv She made sure we was good and answer all our questions we had. This is far the best place to get your next car, just ask for Yezdi. Thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Evanston are glad to have you as a customer. Sam Lotta General Manager slotta@cityautogroup.com

Got really nice car here for my family and Mario helped

Got really nice car here for my family and Mario helped me with whole process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Here at City Volkswagen of Evanston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sam Lotta General Manager slotta@cityautogroup.com

Got really nice car here for my family and Mario helped

Got really nice car here for my family and Mario helped me with whole process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta General Manager slotta@cityautogroup.com

Got a great deal on my car.

Got a great deal on my car. Very pleased with the whole staff and how I was treated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta General Manager slotta@cityautogroup.com

Really helped me out find the right price for the car I

Really helped me out find the right price for the car I wanted. Very respectful, and I highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

Outstanding work by Mario.

Outstanding work by Mario. Truly a pleasure to work with him. Not only kind and honest but extremely knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

Outstanding work by Mario.

Outstanding work by Mario. Truly a pleasure to work with him. Not only kind and honest but extremely knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

YEZDI IS AWESOME!

YEZDI IS AWESOME!!!! I was quite impressed, especially considering she's new to the team. She patiently answered all questions about the 2025 Volkswagen and was upfront and transparent about the entire process. This was the most pleasant car-buying experience, and it is all thanks to YEZDI!!! She will absolutely be recommended to friends and family in the future. Thank you again Yezdi!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

Pleasant atmosphere, friendly staff, Mario made me feel

Pleasant atmosphere, friendly staff, Mario made me feel at ease and took care of us .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sam Lotta General Manager slotta@cityautogroup.com

Very pleased with the car I got and the service I

Very pleased with the car I got and the service I received while working with this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sam Lotta General Manager slotta@cityautogroup.com