Arrigo Dodge Chrysler Jeep Ram West Palm

Great time, great communication and chemistry. Felt welcomed and everyone was easy to work with

I like doing business!! But sometimes everything doesn't go well, for now I'm happy.

After getting the framework in place for the purchase of a used 2021 Jeep Wrangler Willy, I traveled 70 miles to look at the vehicle yesterday. I had reviewed the CarFax and inquired as to the minor damage noted on the report. I was advised that it was from a front-end collision where two parts of the front bumper had impacted the rear of another car. The salesperson was kind enough to send me pictures of the cosmetic damage and what I saw did not deter me. While looking at the vehicle, I noticed the following that was not brought to my attention previously: ****black overspray on the white paint in the rear tailgate. It was extremely noticeable and there was no obvious explanation; ****plastic retainer clips that hold on the front and rear fenders on the passenger side of the vehicle were mixed white and black while those clips on the driver's side were just black. Seemed like the fenders may have been removed and again, there was no explanation and it was extremely obvious. You would think that they would have removed the white clips and replaced them with black ones to avoid any inquiries; ****as I continued to look at the vehicle I realized that the factory applied "Wrangler Unlimited" sticker that was present on the driver's side fender only said "Wrangler" on the passenger side. These oddities made me ask further questions and finally I settled on the belief that the vehicle had some sort of body-work on the passenger side that could not be explained. I decided at that point that since the dealership wasn't able to provide further information or that were uninterested in researching eventhough their family of dealerships originally sold and serviced the vehicle, that this purchase was not in my best interest despite a sincere desire to buy the vehicle. I thanked the salesperson and told him I appreciated that he came in on his day off and was sorry that it didn't work out. After leaving the dealership, I received an email from the CarGuru website that the price of the vehicle had increased from $28535 to $30000. I thought that was odd since I clearly just pointed out some concerns with the vehicle. Thinking this deal was dead, I received a call from an unidentified female from the dealership. She wanted to know if there was another vehicle I was interested in. I explained that I was only interested in the Wrangler Willy and that I had concerns about dealing with them due to some oddities in the interactions and with the vehicle. She then became incredibly disrespectful and kept repeating that their certification process is for safety. I told her that I have bought certified used cars before and that safety is one part and it also includes mechanical abnormalities and potentially even appearance items. I looked at the work they performed on the vehicle during their certification and recondition process and it included replacing mechanical parts, safety items like wipers and EVEN TRIM. So clearly she was not correct and does not know her product. I reviewed some of the reviews on DealerRater and it appears that integrity and customer service seems to be lacking at times. Had the last employee not called me and disrespected me and then tried to blow me off, I would never had written this review but I truly did want the vehicle and would have appreciated a little research to calm my concerns. It was really not too much to ask. Just in case you are looking at their website, the vehicle is a 2021 Jeep Wrangler Willy in White. Look at the pictures and you can see the decal disparity but the rest is not readily visible and I am sure that is on purpose. If shopping there....do your homework and ask a lot of questions if things don't look right.

Daniel was an excellent salesperson. He was professional, knowledgeable, and patient, answering any questions my wife or I asked him. He made the experience of buying a car, which can be stressful, more pleasant. I think this kid is one you, Arrigo Dodge, should hold on to for a while. He was really down to earth.

We came to deal - they worked through to make it happen for us , thank you .

They are lairs. Don't believe a word. They sold me a SUV with no working AC and 1 headlight! I have2special needs kids that were sweating for 2weeks before they fixed it.

Arrigo worked with me on financing so I was able to get the Jeep Wrangler I Wanted.Unequeis a great Salesman and he went out of his way to get my deal done. A fry experience

He was very helpful in getting a deal done ask for him when you go to the dealership

Truly an unfortunate buying experience. Communication either missing or evasive. Did not live up to their promises. Be careful!

I had a good experience in purchasing the car. The salesman was very niice. However he forgot to give me the 2nd key and now I am still waiting for it. Not happy. It is 2 weeks. I find this unacceptable.