Reviews
My partner and I purchased a vehicle from here and the
My partner and I purchased a vehicle from here and the vehicle arrived damaged, and it arrived late at night so we wouldn’t see it and the driver never mentioned anything útil I noticed it was hitting the other truck they were towing, they have bad customer service, they will blow up your phone to convince you to buy, but once you buy they don’t care anymore, I went to get a estimate on the damage I did and they said it was too expensive and they hired their own people and did a horrible job, we sent them many messages and they ain’t professional.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Hi there, we're truly sorry to hear about the condition your vehicle arrived in and the frustration this situation has caused. We do want to clarify that, Bell Road Mitsubishi was not responsible for the damage during transport, and the transport company is accountable for that portion. That said, we are actively working with you to help resolve the issue with the transport company, and we’re here to support you however we can through this process.
You guys should have hired someone professional, they didn’t want to take to the truck to a shop to get fixed by a legit body shop, they say it was to too expensive. Till this day we haven’t heard from you guys, I’m putting this review so people can think about buying a vehicle, it has been a very bad experience and has been very unprofessional.
Grand customer service.
Grand customer service. Keep up the good and quick work. We will return for repair help in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 stars, Ray! We're happy to hear you received quick and good work. We look forward to helping you again in the future!
Routine service visit for oil change, tire rotation, and
Routine service visit for oil change, tire rotation, and other checks. Greeted immediately and was in and out in two hours. Less than $100. Have always had great service experience at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re happy to hear you had another great experience with us at Bell Road Mitsubishi. We appreciate your continued trust and look forward to serving you again!
Great customer service and Rick always take care of me.
Great customer service and Rick always take care of me. I do recommend them service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re glad to hear Rick and our team consistently take great care of you. We appreciate your recommendation and look forward to serving you again at Bell Road Mitsubishi!
Rafi and Tresten are a great team.
Rafi and Tresten are a great team. Excellent customer service and very fast service. 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review! We’re happy to hear Rafi and Tresten provided excellent and speedy service. Your support means a lot to us at Bell Road Mitsubishi!
Sales were very efficient and professional, but service
Sales were very efficient and professional, but service was absolutely horrendous. I bought a used car there and feel the so called “safety check” was inadequate and not thorough. Their poor customer service resulted in me taking my car to another service dealership. There were multiple existing recalls on the vehicle and my car needed oil! There was no follow up when I expressed my concerns to management even though they said they would get back to me. I am extremely frustrated and concerned about the quality of their “safety checks.” I won’t ever be returning to this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re very sorry to hear about your disappointing experience with our service department. Your safety and satisfaction are our top priorities, and we regret that we fell short. We take your concerns seriously and would appreciate the opportunity to address them. Please feel free to reach out to us directly so we can work toward a resolution.
Eh nothing special to say other than it irritated me that
Eh nothing special to say other than it irritated me that my stuff on the passenger seat just got tossed into the back like it was trash.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your feedback. We’re sorry to hear about how your belongings were handle. That’s not the level of care we expect. We appreciate you bringing this to our attention and will address it to improve our service.
Easy to work with,relatively low pressure.
Easy to work with,relatively low pressure. Told them my requirements and they responded to my satisfaction. In and out with no hassles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We’re glad to hear you had an easy, hassle-free experience and that we met your requirements. We appreciate your business and look forward to serving you again at Bell Road Mitsubishi!
The dealer did an excellent job on my oil change which is
The dealer did an excellent job on my oil change which is one of three free ones that were included when I bought the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear your oil change went smoothly and that you're enjoying the benefits included with your purchase. We appreciate you choosing Bell Road Mitsubishi!
Handled with extreme care and kindness.
Handled with extreme care and kindness. Always ready on time and early. They’ve done great at making it easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're thrilled to hear that your experience at Bell Road Mitsubishi has been smooth, timely, and handled with care. We’re always here to make things easy for you!