Treasure Valley Subaru

I was very dissatisfied with my experience. First, I want to say that our Salesperson, Dylan, was amazing. His Sales Manager was not. I purchased a 2020 Forester in September 2026. At the time, we argued extensively with the Sales Manager about the Forester's tires. We believed they were too worn; he insisted they met the standard, although he couldn't seem to find a tire gauge to prove his point. Two weeks later, a friend who owned and operated a full service tire sales and service center for 30 years cautioned me that the tires were not safe. He said the tread is about 4/32nd, and would not perform on wet roads or for winter driving. He stated I would need new tires before winter sets in. This friend is now retired so does not benefit, in any way, from his recommendation.

Jamie was so helpful and patient with all our questions. Also very knowledgeable. Would definitely recommend!

Came in for an oil change took over an hour… got an estimate on an urgent matter, approved the maintenance to be done … they come to get me to check out and then that is when they see I approved this urgent matter told me 30 minutes and about 1 1/2 hours later I was still waiting. Spent over 3 hours for an oil change SO EXTREMELY DISAPPOINTED! I had 2-3 employees comment on how long I was waiting such xx I’m so xxxxxx

Contacting you to express my deep dissatisfaction with the service received today, 7/13/26. I scheduled a oil change for 2:00 pm with the service department. Whomever trained Alex W and Bryce B failed. Miserably. In the 2 1/2 hours it took to do an oil change, never once did anyone update me on why the service was taking abnormally long. I had to go back to ask another service advisor on my own. I was amazed at the shameless attitude of Alex W, who gave me a sales pitch, no apology but a sales pitch, before handing me my paperwork and it was evident he and Bryce B found the whole thing amusing. Guess that is what your customer base is for, the entertainment of the service staff. If this is how you prefer to have TVS represented, these two have hit it out of the park. If I did not have a "service" contract with TVS, I probably would not return. Do better, if not for your clients for your company.

Very responsive and helpful! Although I didn’t end up buying from TVS, I would not hesitate to in the future. If they made me happy as someone who didn’t buy from them, I know being an actual paying customer would be amazing!

I made a recent trip to Treasure Valley Subaru in Nampa, Idaho. The care and service I received was exceptional! From the moment I arrived at the Service Department, Ben Desman went above and beyond to make me feel welcome. He listend to my concerns related to my wife's Subaru Forester and exceeded my expectations answering questions I had and getting my repair needs taken care of. While I was there, I visited the Parts Department for some parts I was in need of for a repair I wanted to perform myself. Again, exceptional service was provided by Dustin Shalz at the Parts Counter. He took the time to research what parts I would need and ensured I left with what I needed to complete the job without having to make multiple trips. These 2 gentlemen have earned my loyalty and business for as long as I'm a Subaru owner. Treasure Valley Subaru will be the place I will take my business, for life1

I made a recent trip to Treasure Valley Subaru in Nampa, Idaho. The care and service I received was exceptional! From the moment I arrived at the Service Department, Ben Desman went above and beyond to make me feel welcome. He listend to my concerns related to my wife's Subaru Forester and exceeded my expectations answering questions I had and getting my repair needs taken care of. While I was there, I visited the Parts Department for some parts I was in need of for a repair I wanted to perform myself. Again, exceptional service was provided by Dustin Shalz at the Parts Counter. He took the time to research what parts I would need and ensured I left with what I needed to complete the job without having to make multiple trips. These 2 gentlemen have earned my loyalty and business for as long as I'm a Subaru owner. Treasure Valley Subaru will be the place I will take my business, for life!

I recently purchased a 2026 Outback Touring from Treasure Valley Subaru, and I couldn’t be happier with the experience. As an older woman, buying a new vehicle can feel a bit intimidating—but Teya made the entire process enjoyable and stress-free. She was professional, knowledgeable, and genuinely fun to work with. She patiently answered all of my “old lady questions” without ever making me feel rushed or silly. Her expertise and warm personality turned what could have been an overwhelming experience into a truly pleasant one. When it came time for paperwork, Nate was equally impressive. He was efficient, thorough, and explained everything clearly. He somehow managed to make signing documents—usually the most boring part—actually kind of fun! I even declined the purchase celebration, but I truly appreciated the opportunity to meet Rob and other members of the staff. It’s clear this dealership values customer experience from start to finish. Thank you all for making this milestone such a positive one!

I recently purchased a 2026 Outback Touring XT from Treasure Valley Subaru, and I couldn’t be happier with the experience. As an older woman, buying a new vehicle can feel a bit intimidating—but Teya made the entire process enjoyable and stress-free. She was professional, knowledgeable, and genuinely fun to work with. She patiently answered all of my “old lady questions” without ever making me feel rushed or silly. Her expertise and warm personality turned what could have been an overwhelming experience into a truly pleasant one. When it came time for paperwork, Nate was equally impressive. He was efficient, thorough, and explained everything clearly. He somehow managed to make signing documents—usually the most boring part—actually kind of fun! I even declined the purchase celebration, but I truly appreciated the opportunity to meet Rob and other members of the staff. It’s clear this dealership values customer experience from start to finish. Thank you all for making this milestone such a positive one!

They made us wait five hours and couldn’t even get us a price for the car we wanted. Excellent credit and big down payment but they jerked us around so we would just pay what ever they wanted because we were tired of being there. We left and went to Larry Miller Subaru and it was so much better. I would never recommend Treasure Valley Subaru to anyone. They play games and give you the run around. I prefer honest upfront people when buying a car