Reviews
Sales team is dishonest and after negotiating the price on a car, and telling them I wouldn't be paying for the optional accessories, they never took them off the price and ended up sneaking a maintenance contract into the loan even when I told them I would not be paying extra for any additional maintenance or warranty packages. My sales woman was Nina, and the finance manager who did this was Fred Amilee
Sales team is dishonest and after negotiating the price on a car, and telling them I wouldn't be paying for the optional accessories, they never took them off the price and ended up sneaking a maintenance contract into the loan even when I told them I would not be paying extra for any additional maintenance or warranty packages. My sales woman was Nina, and the finance manager who did this was Fred Amilee
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Harper, we're sorry to hear that you left your purchase experience feeling this way. Transparency throughout the sales and financing process is important to us, especially when it comes to pricing, optional products, and the details included in a vehicle purchase. Our team would like to review this with you directly and make sure your concerns are addressed. At your earliest convenience, please contact Sohail Ofeany at [email protected] so we can continue the conversation.
I wouldn't recommend this dealership to buy a car. The only semi-positive experience was the salesman Daron, who was at least kind enough to listen to us and have a normal conversation. The manager Steve was extremely rude and they sent over the other guy Miles after we were there for about 3 hours of negotiation, just for him to be even more rude. I even left my wallet there and he had an attitude when I came back to get it. The main issue was their pricing, as they listed the car $2,000 cheaper than what I bought it for originally. I was going to come in to buy it at the lower price, but because they didn't fix the recall, it delayed us coming into buy it by a week. When we had come in next weekend, they raised the price by 2 grand and refused to negotiate down to the original price. I showed them proof, and Daron even that it was HIM who quoted me the lower amount. The only reason I bought this car was because I was exhausted by the process and felt it wasn't worth going back to the drawing board to find another car after months of searching. Overall, I felt taken advantage of and it was a regrettable experience. Don't waste your time here, as they will be rude, disrespectful and likely bait and switch you like they did with me. I feel like I was robbed of $2,000.
I wouldn't recommend this dealership to buy a car. The only semi-positive experience was the salesman Daron, who was at least kind enough to listen to us and have a normal conversation. The manager Steve was extremely rude and they sent over the other guy Miles after we were there for about 3 hours of negotiation, just for him to be even more rude. I even left my wallet there and he had an attitude when I came back to get it. The main issue was their pricing, as they listed the car $2,000 cheaper than what I bought it for originally. I was going to come in to buy it at the lower price, but because they didn't fix the recall, it delayed us coming into buy it by a week. When we had come in next weekend, they raised the price by 2 grand and refused to negotiate down to the original price. I showed them proof, and Daron even that it was HIM who quoted me the lower amount. The only reason I bought this car was because I was exhausted by the process and felt it wasn't worth going back to the drawing board to find another car after months of searching. Overall, I felt taken advantage of and it was a regrettable experience. Don't waste your time here, as they will be rude, disrespectful and likely bait and switch you like they did with me. I feel like I was robbed of $2,000.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Scheyden, we apologize for the disappointing experience and appreciate you taking the time to share your feedback. Purchasing a vehicle is a significant decision, and it's disappointing to hear that the process left you feeling frustrated rather than confident in your purchase. We understand from your review that there were concerns surrounding pricing and the overall experience during your visit, and we regret that your impression of our dealership was not a more positive one. We would appreciate the chance to review this matter further and discuss your concerns directly. Please contact Sohail Ofeany at [email protected], as he would like to connect with you regarding your experience.
Hi, I sent Sohail an email on July 30th and no response still...
Still no response...
I have never been treated so disrespectfully during a car purchase. The finance officer was rude, condescending, and unprofessional from the start. He expected me to scrutinize every detail of the paperwork, yet he had to reprint the documents because of his own mistakes. It's unreasonable to demand perfection from a customer while failing to meet the same standard yourself. The most offensive part of the experience was being told that my purchase was "not even worth financing." That comment was completely inappropriate and insulting. The amount being financed has nothing to do with treating a customer with basic respect. No customer should leave a dealership feeling belittled. Professionalism costs nothing, and unfortunately, it was completely absent during my interaction with the finance department. I would not recommend Keyes Hyundai based on this experience.
I have never been treated so disrespectfully during a car purchase. The finance officer was rude, condescending, and unprofessional from the start. He expected me to scrutinize every detail of the paperwork, yet he had to reprint the documents because of his own mistakes. It's unreasonable to demand perfection from a customer while failing to meet the same standard yourself. The most offensive part of the experience was being told that my purchase was "not even worth financing." That comment was completely inappropriate and insulting. The amount being financed has nothing to do with treating a customer with basic respect. No customer should leave a dealership feeling belittled. Professionalism costs nothing, and unfortunately, it was completely absent during my interaction with the finance department. I would not recommend Keyes Hyundai based on this experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We’re sorry to hear that your visit left you feeling this way. It’s never our intention for anyone to leave without feeling respected and treated professionally throughout the purchase process. We would like the chance to look into what you’ve shared and follow up. When you have a moment, please reach out to Sohail Ofeany at [email protected] so we can continue the conversation. We appreciate you sharing your experience and the chance to address it.
I've gone through several service advisors in my life and Jonathan was BY FAR the most knowledgeable of them all, and as a fellow car enthusiast it is comforting to know that I'm not being shafted and he made sure we both understood the situation with the car. I appreciated this a lot, compared to the typical service advisors pushing all sorts of services without really explaining the hows and whys.
I've gone through several service advisors in my life and Jonathan was BY FAR the most knowledgeable of them all, and as a fellow car enthusiast it is comforting to know that I'm not being shafted and he made sure we both understood the situation with the car. I appreciated this a lot, compared to the typical service advisors pushing all sorts of services without really explaining the hows and whys.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback, Paul! We're thrilled to hear that Jonathan provided such exceptional service and clear communication. Our team is dedicated to ensuring a great experience for all car enthusiasts. We appreciate your support and look forward to assisting you again!
Jonathan was great and made the visit simple. I appreciated the rides so much! Thank you.
Jonathan was great and made the visit simple. I appreciated the rides so much! Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Jonathan made your visit enjoyable and straightforward! We’re glad you appreciated the rides. Thank you for taking the time to share your experience!
asked multiple times for the car to be fully charged when i arrived to pick it up, and it wasn't even half, nor was it plugged in when they assured me it would be and knew i was on the way. also did not disclose several flaws with the vehicle, or include its missing parts
asked multiple times for the car to be fully charged when i arrived to pick it up, and it wasn't even half, nor was it plugged in when they assured me it would be and knew i was on the way. also did not disclose several flaws with the vehicle, or include its missing parts
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Arb, we’re sorry to hear about your experience and understand why the lack of preparation and clarity at pickup was frustrating. Ensuring vehicles are ready as promised and that important details are clearly communicated is something we take seriously. Your comments have been reviewed, and we’d like the chance to speak with you directly to address what you shared and answer any remaining questions. At your earliest convenience, please contact Sohail Ofeany at [email protected] so we can follow up and work toward a better resolution.
I had an excellent experience at this dealership. I plan to return for all my service requests going forward. This initial appointment was a great segue to meet and learn about this dealership, and I was very pleased with the staff and service.
I had an excellent experience at this dealership. I plan to return for all my service requests going forward. This initial appointment was a great segue to meet and learn about this dealership, and I was very pleased with the staff and service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're thrilled to hear you had an excellent experience with us. Our team is dedicated to providing top-notch service, and we look forward to assisting you with all your future needs. Your satisfaction means the world to us!
I’m not happy at all. I went in for my first service and it was just a tire rotation after the service. I noticed that my steering wheel started vibrating at highway speed. I went back to the dealership and they told me that it was gonna be $160 to rebalance the tires
I’m not happy at all. I went in for my first service and it was just a tire rotation after the service. I noticed that my steering wheel started vibrating at highway speed. I went back to the dealership and they told me that it was gonna be $160 to rebalance the tires
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this feedback. We understand how frustrating it can be to experience a concern like steering wheel vibration right after a service visit, especially when it leads to an unexpected follow‑up charge. That’s not the experience we aim to deliver. We’d appreciate the opportunity to connect and review what happened so this can be looked into further. Please contact Sohail Ofeany at [email protected].
went in for checkup as air conditioner not functioning properly. Thankfully that issue revealed a number of problems that were identified and presented to me with options to deal with all or individual problems. Once I accepted they quickly attended to the fixes. Car shows and feels much improved. thanks
went in for checkup as air conditioner not functioning properly. Thankfully that issue revealed a number of problems that were identified and presented to me with options to deal with all or individual problems. Once I accepted they quickly attended to the fixes. Car shows and feels much improved. thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your positive experience! It's great that our team was able to identify and address all the issues with your vehicle efficiently. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for the kind words!
The service was quick and comprehensive, an experience I valued because I was able to get my vehicle taken care of in a timely manner.
The service was quick and comprehensive, an experience I valued because I was able to get my vehicle taken care of in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're thrilled to hear you had a quick and comprehensive service experience. Our team strives to ensure your vehicle is taken care of efficiently. We appreciate your support and look forward to serving you again!