Audi Van Nuys

I had a very disappointing experience with Audi Van Nuys. My vehicle had to be towed to the dealership due to a mechanical issue. During inspection, they found a plastic washer lodged in the throttle body. When I asked how something like this could happen, the Service Manager told me they could not determine the cause and described it as a “mystery.” From a technical standpoint, this is extremely concerning. An object like this should not be able to pass through the air intake system under normal conditions. Despite having no explanation, I was still charged $315 for the repair. I also raised concerns about low coolant levels and a drop in oil level, which could indicate a potential issue, but these concerns were not properly investigated. The coolant was simply topped off without further diagnosis. To make matters worse, I made multiple attempts to contact both the Service Manager and General Manager and left several messages, but never received a response. At this point, the issue is not just the cost — it’s the lack of accountability, poor diagnosis, and serious concerns about the quality of service and safety. Very disappointing experience from an authorized Audi dealership.

I am extremely disappointed with my experience at Audi of Van Nuys, particularly with the salesperson Denham. I leased a 2024 Audi Q8 E-Tron on February 1, 2025. From delivery, the vehicle had unresolved issues, including Apple CarPlay that has never worked. During the sales process, Denham disclosed that the vehicle had been returned by a prior customer but minimized it as the customer simply “changing their mind.” Concerns about CarPlay not functioning were also downplayed, and I was told the issue was likely phone-related and would resolve on its own. Despite replacing my phone, the issue has never been fixed. Since purchase, the vehicle has been non-drivable on four separate occasions due to charging failures, later confirmed to be software-related issues with the vehicle, not charging stations. The car is currently in service (at Audi Downtown LA) and has been there for over three weeks with no permanent resolution. Once these issues began, communication from both Denham and the dealership became extremely poor. Calls and messages go unanswered, and promised follow-ups do not happen. This experience has been extremely frustrating and unacceptable for a luxury brand and dealership. I would caution anyone considering purchasing or leasing from Audi of Van Nuys to proceed carefully.

Great salesman and the service department workers was cool and friendly. Car was nice and clean and coffee was excellent.

Very professional and helpful staff, who answer every question we have. All over very easy and fast process

We got my daughter Audi Q3 has very nice car. Cell person. Marina was very professional. We are very happy for her service And thanks Greg too. He is a general manager. He came talk to us and we have a good deal too.

Marina was such a joy to work with on getting our new Audi! From the test drive, to the deal, the process was easy and wonderful.

Very professional and a nice sales person. Knew exactly what I was looking for, Explained about the car in specific on how the functions work, etc.

Excellent customer service, professional and easy to work with. Made me feel at ease during what can be a very stressful situation. From the sales rep, to finance and even the manager - I was treated with the utmost respect. I highly recommend Audi Van Nuys to anyone looking to get into a new car.

Wael is a fantastic rep for the brand. We are returning customers to the dealership for the amazing customer experience he provides each time. Thank you!

Friendly, clean, professional-feeling. Efficient. Polite. Made me like they respected my situation and were vey helpful, honest.