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Toyota of Gladstone

(8,280 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Excellent process kind people that helped me I really...

Excellent process kind people that helped me I really appreciate their help on getting my super nice family van Tank-you Kenny and olso the guy helping with my trade nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this with us! Congrats and please let us know if you need anything at all.

Eric K was amazing to work with. He listened to what I...

Eric K was amazing to work with. He listened to what I was looking for.. His no nonsense approach and customer service absolutely insured I was leaving with the car. Eric after the sale called me and made sure I knew to come pick up my secondary keys. As well as answered my questions about DEQ paperwork. Not one time did I feel pressured about the sale. I cannot say enough about these people. I will send ALL my friends and family to you for there next purchase. THANK YOU GLADSTONE TOYOTA Especially Eric K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This made us smile! Thank you so much for sharing this with us we are so happy to have the opportunity to help you in such a positive way. Congratulations and please let us know if you need anything at all. Welcome to the Toyota of Gladstone family.

I cannot tell you how absolutely thrilled we are with our...

I cannot tell you how absolutely thrilled we are with our purchase and service! This is our 3rd purchase from TOG and working with Manuel and Bryan was the best experience ever! Manny kept in contact with me for a few months, answering loads of questions, he was kind and supported me through the process. When purchase time came, Bryan was clear, attentive and thoughtful. I have and will continue to refer everyone I know to TOG, Manny & Bryan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is a great story! Thank you for sharing it with us we are so happy that Manuel provided you with the best experience possible and we are so thankful that you chose to being your business here.

If it wasn't for Dave mcloskey. I wouldn't have gone back...

If it wasn't for Dave mcloskey. I wouldn't have gone back this is a great man that didn't just treat Mr like a sale but more like a friend I will be back thanks again for a great deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this wonderful story. We are so happy that Dave M was able to help you with your new Toyota. Thank you for allowing him this opportunity. Please let us know if you need anything at all.

Excellent service from the salesman and Brian from the...

Excellent service from the salesman and Brian from the finance department. Unfortunately the sales manager Sammy is a different story. His people skills needs a lot of work to say the least, and this dealership almost lost the sale because of him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sprinkles, thank you so much for sharing this with us! We are so happy that you chose to allow us this opportunity despite not feeling comfortable with your entire experience. We appreciate you very much and look forward to helping you in the future. Please let us anything you need at all we will be here for you.

Carl Chestnut was great to work with. He made the...

Carl Chestnut was great to work with. He made the process of buying my truck a very easy and comfortable experience. The staff were all first rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chuck, thank you very much for sharing your experience working with Carl Chestnut and the rest of our team here at Toyota of Gladstone!

I appreciated completing the process entirely remotely....

I appreciated completing the process entirely remotely. Eric was able to deliver my new vehicle to me directly and familiarize me with the vehicle in an efficient manner. I would definitely use Toyota of Gladstone again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business!

RONI is THE BEST , other places said no but RONI found...

RONI is THE BEST , other places said no but RONI found us a YES , she did everything she could to help us get our truck , we will be coming back for another purchase very soon and it will definitely be with RONI ! We will be recommending her to our family and friends, TAsney was also very helpful , big relief that we found them two!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Roni is the best! Thank you for sharing it with everyone else, and welcome to the Toyota of Gladstone family!

Personable, respectful, close attention to detail along...

Personable, respectful, close attention to detail along with a stellar memory of faces and people. Could not reccomend him enough for people just to have a better day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Luke, thank you for your business, and welcome to the Toyota of Gladstone family!

Maia was the best to work with! After having a bad...

Maia was the best to work with! After having a bad experience at another dealer she made sure that this purchase went well. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing Maia the opportunity to assist you with your purchase!