BMW of Sterling

The service advisor, Candace, was very good. I came in without an appointment for a battery issue. It was done within the time I was told and I was kept up to date on the progress of the replacement.

I’ve always had a great experience at BMW of Sterling! The service is fast and efficient, and the team communicates really well throughout the process. They keep me updated every step of the way, which I really appreciate. Highly recommend them for their excellent customer service and professionalism!

I had a wonderful experience when I came to the dealership. Candice was very attentive and assisted me with all my needs. I plan to come back and recommend her to family and friends.

Good and timely service. Special shout out to Devon! GREAT customer service. He demonstrated the highest level of professionalism, courtesy, and professional knowledge.

Mr. Assad, my BMW advisor, has consistently provided exceptional customer service over the past year. His ability to ensure that all necessary procedures are followed seamlessly is truly remarkable.

My service consultant (Rudy) provided clear communication regarding the repairs needed for my car. He was very professional and explained things very well. I really appreciate his level of expertise and genuine people skills.

Waited 4.5 hours for an oil change and a swap of summer/winter tires even though I had an appointment. All work was performed satisfactorily.

I’ve always had good experience with the dealership and the service department. Recommendations made by the service department have been helpful. I was always consulted for add’l services recommended by technicians but never pressured to purchase them. Definitely recommend this service department.

Excellent Service! My Service Advisor (Latasha Huffman) was amazing! Latasha’s professionalism went above and beyond my expectations. She made sure I had a loaner and got my vehicle back 2 days early. Thank you Latasha! Always a great experience with BMW’s Service Advisors!

Service is what you should expect from BMW. Prompt, clean, and without the fluff. They stayed true to their schedule and the online vehicle assessment, work approval, and payment options make the whole transaction a breeze. Rudy was outstanding and will definitely request him for my next BMW service appointment. Very glad I found this dealer. Highly recommend.